Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has several features
on July 9, 2025
Posted by: Lumbeesquaw
[This review was collected as part of a promotion.] I enjoy having my Samsung galaxy A15 5G phone. It has several upgrade features than before. I have switched over using the Galaxy AI which is awesome. The quality of the picture and features that you can use messenger, Instagram, Facebook is unique. I have the option to keep using the galaxy AI or go back to the basic. I'm in the process of upgrading my phone device which will always be a Samsung galaxy phone or tablet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I really like this phone
on July 9, 2025
Posted by: Longcod
[This review was collected as part of a promotion.] The only problem I have is the screen display was just a little bigger other than that it's a great phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone the google Ai works great good ser
on July 9, 2025
Posted by: Piecemaker
[This review was collected as part of a promotion.] I love this phone works great form gaming and music always good sound and the Google Ai works amazing only.type of phone I will buy also good screen qualith
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy A15 5G
on July 9, 2025
Posted by: Preferencedesired
[This review was collected as part of a promotion.] Terrible. I typically find favoritism and am provided exceptional overall experience with Samsung however this particular device is extremely unsatisfactory.
Slow OS system. Connection issues.
Audio output issues. Self restarts when NOT scheduled. Freezes.
Slow OS system. Connection issues.
Audio output issues. Self restarts when NOT scheduled. Freezes.
Value
2
Response from Samsung USBy R&R, July 9, 2025
Hi Preferencedesired,
Thank you for taking the time to share your experience with your Galaxy A15 5G. Sometimes, your device will indicate that minor software maintenance may be required based on its behavior. Software updates are a great way to address a lot of the concerns you have mentioned. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version becomes available, ensuring your device stays in optimal condition. Using two fingers, swipe down from the top right corner of the screen, and then tap the Settings icon. Swipe to and then tap Software update or System updates. It will vary between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should begin downloading automatically; however, you may need to tap ‘Download now’ on some devices. When the download is complete, follow the on-screen instructions to install the update. Keeping your software up to date and ensuring your firmware is up to date will significantly improve your device’s performance. For more information on troubleshooting steps, please refer to the link below.
Additionally, if you would like further assistance or would like to learn more about optimizing your device’s performance, please get in touch with our Samsung Support Team for additional tips, tricks, and troubleshooting steps. We are here to help. Thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Thank you for taking the time to share your experience with your Galaxy A15 5G. Sometimes, your device will indicate that minor software maintenance may be required based on its behavior. Software updates are a great way to address a lot of the concerns you have mentioned. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version becomes available, ensuring your device stays in optimal condition. Using two fingers, swipe down from the top right corner of the screen, and then tap the Settings icon. Swipe to and then tap Software update or System updates. It will vary between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should begin downloading automatically; however, you may need to tap ‘Download now’ on some devices. When the download is complete, follow the on-screen instructions to install the update. Keeping your software up to date and ensuring your firmware is up to date will significantly improve your device’s performance. For more information on troubleshooting steps, please refer to the link below.
Additionally, if you would like further assistance or would like to learn more about optimizing your device’s performance, please get in touch with our Samsung Support Team for additional tips, tricks, and troubleshooting steps. We are here to help. Thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A15 REINVENTED!!!...
on July 9, 2025
Posted by: Scooterinc2025
[This review was collected as part of a promotion.] I love this phone!!!...Samsung's A15 totally competes against leading competition brands...and even Samsung's own "S" series....a great phone...
Value
4
Response from Samsung USBy R&R, July 16, 2025
How is it going Scooterinc2025,
Thank you for your love and support for your Galaxy A15 5G! Your kind review truly means a lot to us. We're so happy to see you're making the most of all the features and enjoying the updates and innovations we've worked hard to include, all to make your experience better. With impressive hardware, robust performance, and longer battery life, your device is ready to keep up with your busy day. Thanks again for your wonderful review; we're delighted to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your love and support for your Galaxy A15 5G! Your kind review truly means a lot to us. We're so happy to see you're making the most of all the features and enjoying the updates and innovations we've worked hard to include, all to make your experience better. With impressive hardware, robust performance, and longer battery life, your device is ready to keep up with your busy day. Thanks again for your wonderful review; we're delighted to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features
on July 9, 2025
Posted by: Hydra2025
[This review was collected as part of a promotion.] Galaxy ai works great. I am glad I had bought it. Its really tough I dropped it alot. I would buy again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has been good so far
on July 9, 2025
Posted by: TherealAP
[This review was collected as part of a promotion.] Id recommend this phone to anyone that wants a reliable, fast , and cool looking phone that does it all. To top all of that off the phone is a steal at the price it goes for.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Best bang for the buck phone on the market.
on July 9, 2025
Posted by: R43218
[This review was collected as part of a promotion.] The Galaxy AI features are excellent.I believe this to be one of the best phones on the market for performance to cost ratio.The battery life is excellent.All the hardware of this phone seems to be up to task to play any game or stream anything you want.
Value
4
Response from Samsung USBy R&R, July 16, 2025
Good day R43218,
You're really getting a fantastic deal with the Galaxy A15 5G! We truly appreciate your thoughtful review; you've beautifully covered all the key features of the Galaxy A15 5G. It’s a wonderful choice if you’re looking for a device that has everything you need and a little extra sparkle. While the Galaxy A15 5G isn’t fully available with Galaxy AI just yet, it still packs many smart features that will make your experience even better. Thank you so much for sharing your thoughts with us. We’re genuinely thrilled to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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You're really getting a fantastic deal with the Galaxy A15 5G! We truly appreciate your thoughtful review; you've beautifully covered all the key features of the Galaxy A15 5G. It’s a wonderful choice if you’re looking for a device that has everything you need and a little extra sparkle. While the Galaxy A15 5G isn’t fully available with Galaxy AI just yet, it still packs many smart features that will make your experience even better. Thank you so much for sharing your thoughts with us. We’re genuinely thrilled to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US