Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I like my phone it's a good phone
on June 30, 2025
Posted by: Duzzlord56
[This review was collected as part of a promotion.] My phone helps me alot like my notes and been playing games on it and been watching movies on it to and videos to it helping me with map locations and everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone will not update, freezes up Al"
on June 30, 2025
Posted by: Brownskin
[This review was collected as part of a promotion.] "GALAXY Al" getting ready to upgrade to better phone.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Hey Brownskin,
Thank you for sharing your feedback on the Galaxy A15 5G. We truly appreciate your perspective and are glad you highlighted the helpfulness of Galaxy AI. While this device doesn’t have Galaxy AI built in, it is enhanced with Gemini through the new One UI 7.0 update, along with Google Assistant, which provides smart and intuitive support for daily tasks. These advanced features aim to keep you organized and efficient as you explore the benefits of Samsung innovation. If you notice that your phone is not allowing you to update, it may be due to storage issues. It might be a good idea to perform a factory reset to ensure the latest software is installed. To learn how to perform a factory reset on your Galaxy phone or tablet, please click the link provided below. We’re excited that you’ve chosen to experience the Galaxy lineup, and there’s always more to discover with the A15 5G. We appreciate you—enjoy your Samsung experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A15 5G. We truly appreciate your perspective and are glad you highlighted the helpfulness of Galaxy AI. While this device doesn’t have Galaxy AI built in, it is enhanced with Gemini through the new One UI 7.0 update, along with Google Assistant, which provides smart and intuitive support for daily tasks. These advanced features aim to keep you organized and efficient as you explore the benefits of Samsung innovation. If you notice that your phone is not allowing you to update, it may be due to storage issues. It might be a good idea to perform a factory reset to ensure the latest software is installed. To learn how to perform a factory reset on your Galaxy phone or tablet, please click the link provided below. We’re excited that you’ve chosen to experience the Galaxy lineup, and there’s always more to discover with the A15 5G. We appreciate you—enjoy your Samsung experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The product has redeeming qualities
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] So with the galaxy A15s features like the quick action buttons setting and the .5 zoom on the camera makes for some fun moments with friends.
Also it has a base storage of 128gb storage which is more than enough for someone like me who needs a decent amount of storage for photos and apps.
Onto of this it has a live captions mode allowing phone calls and videos be able to have captions.
As well as a multi screen ability allowing me to play games or watch a video while checking an email or getting work done.
All in All its a great option for a phone and I would recommend this to my friends.
Also it has a base storage of 128gb storage which is more than enough for someone like me who needs a decent amount of storage for photos and apps.
Onto of this it has a live captions mode allowing phone calls and videos be able to have captions.
As well as a multi screen ability allowing me to play games or watch a video while checking an email or getting work done.
All in All its a great option for a phone and I would recommend this to my friends.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
My galaxy a15
on June 30, 2025
Posted by: GueroG
[This review was collected as part of a promotion.] The galaxy a15 is a decent enough phone it can do everything my s21 could do with the exception of just a few thing done in certain apps its got plenty of memory although it slows down once you load to much apps and memory to it other than that yea ots a decent enough phone
Value
3
Response from Samsung USBy R&R, July 7, 2025
Howdy GueroG,
We appreciate you sharing your experience with the Galaxy A15 5G. It’s great to hear that it supports so many of the features you enjoyed on your previous device, and we understand how important consistent performance is when managing multiple apps and tasks. If you frequently use your device, it’s a good idea to clear your app’s cache periodically. Clearing the app cache is akin to a cleanse for your apps. It will remove residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache, as well as close any apps that you may not be using. That will improve processor power. Periodically checking for software updates can make a significant improvement in performance, as well as performing a quick device optimization in device care. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. This is a swift way to do a quick cleanup and get your device right back up and running. Your thoughts on memory and speed help us keep refining Galaxy devices to handle everything you throw at them, from everyday essentials to those bigger moments. We’re always glad to see Galaxy continuing to be part of your connected life. Thanks for being a valued member of the Samsung family.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you sharing your experience with the Galaxy A15 5G. It’s great to hear that it supports so many of the features you enjoyed on your previous device, and we understand how important consistent performance is when managing multiple apps and tasks. If you frequently use your device, it’s a good idea to clear your app’s cache periodically. Clearing the app cache is akin to a cleanse for your apps. It will remove residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache, as well as close any apps that you may not be using. That will improve processor power. Periodically checking for software updates can make a significant improvement in performance, as well as performing a quick device optimization in device care. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. This is a swift way to do a quick cleanup and get your device right back up and running. Your thoughts on memory and speed help us keep refining Galaxy devices to handle everything you throw at them, from everyday essentials to those bigger moments. We’re always glad to see Galaxy continuing to be part of your connected life. Thanks for being a valued member of the Samsung family.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has some great features.
on June 30, 2025
Posted by: BekiRo
[This review was collected as part of a promotion.] This phone streams very well. It loads any movies or music very quickly. And the Galaxy AI is amazing. It finds anything I ask for. And quickly. It gives me different options. The AI does great which makes drawing and photos look great!!!! I absolutely love it and this phone!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product that rocks at everything
on June 30, 2025
Posted by: Manleybro
[This review was collected as part of a promotion.] This phone is very helpful for multiple stuff it runs stuff fast and the camera quality is great and also I rarely run into some issues with the phone. Galaxy ai is a very good tool that has help me in multiple occasions. So I would recommend this company if you are trying to get a good quality phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is long lasting and reliable
on June 30, 2025
Posted by: NaTrains4life
[This review was collected as part of a promotion.] Galaxy AI is a great phone. I have to use mine for work and home and it has not let me down over the years. I recommend Galazy phones to everyone I can!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A15 5G
on June 30, 2025
Posted by: Danceswithfang55
[This review was collected as part of a promotion.] I don't have Galaxy A1 on this phone, it's an older model.
I use my Galaxy for
streaming, movies, texting family and
friends, social media, work my budget, keep tract of my accounts an appointments, snapping pictures.
streaming, movies, texting family and
friends, social media, work my budget, keep tract of my accounts an appointments, snapping pictures.
Love my Galaxy, I'd be lost without it.
Value
5
Written by a customer while visiting Samsung US