Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Samsung A15 5g
on June 30, 2025
Posted by: love78
[This review was collected as part of a promotion.] I love the samsung 15 5g phone. It wasn't just a good price, but does everything and more that I need it for. Great size and storage for my needs. I use Gemini AI alot and it works great. I also use the phone with my hearing aides and it is great to keep me hearing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung a15
on June 30, 2025
Posted by: Meg123
[This review was collected as part of a promotion.] This phone has been excellent, I've had no issues with it and the camera quality is really good highly recommend this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is awesome
on June 30, 2025
Posted by: Bigjimdelo
[This review was collected as part of a promotion.] Best phone I've ever had great camera great ram super great quality gaming
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's good it somtimes
on June 30, 2025
Posted by: Stephyyann
[This review was collected as part of a promotion.] Phone updated and now it's slow and glitches alot doesn't catch wifi sometimes unless im very close
To the router
To the router
Value
2
Response from Samsung USBy R&R, July 7, 2025
Bonjour Stephyyann,
Thank you for sharing your insights on the Galaxy A15 5G. We recognize the importance of smooth performance and dependable connectivity in keeping your day on track. Wi-Fi challenges often arise from basic network conditions. Still, there are steps you can take on your device to maintain a stable connection, such as re-entering your network or setting a static IP.
Here are some straightforward troubleshooting steps you can try:
1. **Reconnect to the Network**: Attempt to connect to your Wi-Fi again. If the network isn’t visible or needs special configurations, you might need to add it manually.
2. **Access Settings**: Go to Settings and select Connections, then choose Wi-Fi.
3. **Add Network**: Scroll to the bottom and tap on Add network.
4. **Enter Network Details**: Input the Network name (SSID) and select the appropriate security settings.
5. **Input Credentials**: If you select a security option, enter the corresponding password.
6. **Save Changes**: Tap Save to complete the process.
For further tips on optimizing your connection, be sure to check out “Galaxy phone or tablet Wi-Fi connectivity tips.” It contains valuable information and additional steps to elevate your Wi-Fi and network experience.
Your thoughts on connectivity and speed are invaluable in helping us enhance the experiences of Galaxy users everywhere. We encourage you to explore the various features of your device that support seamless connection and productivity throughout your day. Thank you for being a Samsung customer.
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights on the Galaxy A15 5G. We recognize the importance of smooth performance and dependable connectivity in keeping your day on track. Wi-Fi challenges often arise from basic network conditions. Still, there are steps you can take on your device to maintain a stable connection, such as re-entering your network or setting a static IP.
Here are some straightforward troubleshooting steps you can try:
1. **Reconnect to the Network**: Attempt to connect to your Wi-Fi again. If the network isn’t visible or needs special configurations, you might need to add it manually.
2. **Access Settings**: Go to Settings and select Connections, then choose Wi-Fi.
3. **Add Network**: Scroll to the bottom and tap on Add network.
4. **Enter Network Details**: Input the Network name (SSID) and select the appropriate security settings.
5. **Input Credentials**: If you select a security option, enter the corresponding password.
6. **Save Changes**: Tap Save to complete the process.
For further tips on optimizing your connection, be sure to check out “Galaxy phone or tablet Wi-Fi connectivity tips.” It contains valuable information and additional steps to elevate your Wi-Fi and network experience.
Your thoughts on connectivity and speed are invaluable in helping us enhance the experiences of Galaxy users everywhere. We encourage you to explore the various features of your device that support seamless connection and productivity throughout your day. Thank you for being a Samsung customer.
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Great features but it is slow
on June 30, 2025
Posted by: Asamsunglover1
[This review was collected as part of a promotion.] This galaxy A15 is very slow. I love all the features the camera is great but it takes forever to respond to selections. I live Samsung and this is the only time I have ever had a problem with one of their phones. I love my watch and have never had to upgrade.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Ahoy Asamsunglover1,
Thank you for sharing your experience with the Galaxy A15 5G! We’re thrilled to hear that you’re enjoying its features and camera quality. Your feedback about response times is invaluable as we strive to refine the balance of performance and rich functionality across the Galaxy lineup. To help you get the most out of your device, we recommend using the Device care feature. It offers a comprehensive overview of your battery, storage, and RAM. You can easily optimize your phone or tablet for improved performance. With the Quick optimization feature, your device can automatically identify applications that are draining battery life, clear out unnecessary files, and close apps running in the background, all while scanning for malware. Optimizing your device is a quick and straightforward process. Navigate to Settings, swipe to find Device care, tap on Optimize now, and then click Done. For more tips on keeping your Galaxy phone or tablet running smoothly, check out our article, “Keep your Galaxy phone or tablet from slowing down.” We’re delighted to hear that your experiences with other Samsung products have been positive, and we're committed to ensuring that the A15 meets your daily needs with reliability and convenience. We encourage you to continue exploring the thoughtful design and impressive capabilities of Galaxy devices. Thank you for being a valued member of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G! We’re thrilled to hear that you’re enjoying its features and camera quality. Your feedback about response times is invaluable as we strive to refine the balance of performance and rich functionality across the Galaxy lineup. To help you get the most out of your device, we recommend using the Device care feature. It offers a comprehensive overview of your battery, storage, and RAM. You can easily optimize your phone or tablet for improved performance. With the Quick optimization feature, your device can automatically identify applications that are draining battery life, clear out unnecessary files, and close apps running in the background, all while scanning for malware. Optimizing your device is a quick and straightforward process. Navigate to Settings, swipe to find Device care, tap on Optimize now, and then click Done. For more tips on keeping your Galaxy phone or tablet running smoothly, check out our article, “Keep your Galaxy phone or tablet from slowing down.” We’re delighted to hear that your experiences with other Samsung products have been positive, and we're committed to ensuring that the A15 meets your daily needs with reliability and convenience. We encourage you to continue exploring the thoughtful design and impressive capabilities of Galaxy devices. Thank you for being a valued member of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Super easy to use
on June 30, 2025
Posted by: Holi4u
[This review was collected as part of a promotion.] This phone is do fast and now with the AI I can do anything and everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Limited Faetured
on June 30, 2025
Posted by: Sirscott
[This review was collected as part of a promotion.] Low sound, poor battery, constantly resetting itself.
Value
2
Response from Samsung USBy R&R, July 1, 2025
Bonjour Sirscott,
Thank you for taking a moment to share your experience with the Galaxy A15 5G. We appreciate you bringing your observations to our attention, particularly regarding sound quality, battery performance, and stability. Feedback like yours helps us gain valuable insights into how our devices operate in real-world scenarios, allowing us to refine and enhance the Galaxy experience continually.
If you’re noticing faster battery drainage on your Galaxy phone or tablet, there’s no need to worry! Based on your description, it might be time for a software update. To check for updates, simply navigate to your device’s Settings, swipe to and tap on Software update or System updates, and then select Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will start downloading automatically. However, on some devices, you may need to tap ‘Download now’ to initiate the download.
For additional tips on optimizing your battery and device performance, be sure to explore “Battery draining fast on Galaxy phones and tablets,” linked below. Our goal is to provide features that marry everyday ease of use with reliable, versatile technology, and your insights significantly contribute to these improvements. We invite you to keep exploring the Galaxy lineup, where thoughtful design and innovation come together to support your daily needs. Thank you for being a valued member of the Samsung community!
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking a moment to share your experience with the Galaxy A15 5G. We appreciate you bringing your observations to our attention, particularly regarding sound quality, battery performance, and stability. Feedback like yours helps us gain valuable insights into how our devices operate in real-world scenarios, allowing us to refine and enhance the Galaxy experience continually.
If you’re noticing faster battery drainage on your Galaxy phone or tablet, there’s no need to worry! Based on your description, it might be time for a software update. To check for updates, simply navigate to your device’s Settings, swipe to and tap on Software update or System updates, and then select Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will start downloading automatically. However, on some devices, you may need to tap ‘Download now’ to initiate the download.
For additional tips on optimizing your battery and device performance, be sure to explore “Battery draining fast on Galaxy phones and tablets,” linked below. Our goal is to provide features that marry everyday ease of use with reliable, versatile technology, and your insights significantly contribute to these improvements. We invite you to keep exploring the Galaxy lineup, where thoughtful design and innovation come together to support your daily needs. Thank you for being a valued member of the Samsung community!
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product !
on June 30, 2025
Posted by: Mytoy25
[This review was collected as part of a promotion.] I am totally impressed by my current Samsung Galaxy phone, and the many features,
I am a forever fan !
I am a forever fan !
Value
5
Written by a customer while visiting Samsung US