Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I Absolutely Love Samsung galaxy.
on June 30, 2025
Posted by: KatieJ88
[This review was collected as part of a promotion.] I use my galaxy for Absolutely everything, I Love the AI feature, very rarely lags which i like would definitely stick with my galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The screen on my device is smoth with clean scroll
on June 30, 2025
Posted by: MaxBlak1909814
[This review was collected as part of a promotion.] I chose Samsung galaxy every time the updates the Positive Aspects:
Convenience:
Galaxy AI consolidates various AI tools into one platform, potentially replacing the need for multiple subscriptions.
Powerful Tools:
Features like AI photo editing, live translation, and voice note transcription are generally well-received, with users noting their helpfulness in various situations.
Beginner-Friendly:
Galaxy AI is designed to be accessible to users of all experience levels.
Cost-Effective for Some:
For users already utilizing multiple AI services, Galaxy AI could be a more affordable option.
Productivity Enhancements:
Tools like the summarizer for long documents and the ability to transcribe calls are seen as time-saving.
On-device Processing:
Some features are processed on the device, potentially enhancing privacy and security.
Convenience:
Galaxy AI consolidates various AI tools into one platform, potentially replacing the need for multiple subscriptions.
Powerful Tools:
Features like AI photo editing, live translation, and voice note transcription are generally well-received, with users noting their helpfulness in various situations.
Beginner-Friendly:
Galaxy AI is designed to be accessible to users of all experience levels.
Cost-Effective for Some:
For users already utilizing multiple AI services, Galaxy AI could be a more affordable option.
Productivity Enhancements:
Tools like the summarizer for long documents and the ability to transcribe calls are seen as time-saving.
On-device Processing:
Some features are processed on the device, potentially enhancing privacy and security.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone doesn't disappoint.
on June 30, 2025
Posted by: WillzBlanc0
[This review was collected as part of a promotion.] I love my phone for everything. Streaming, games, Galaxy AI, etc. I love my android.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 30, 2025
Posted by: Harl3y4
[This review was collected as part of a promotion.] The phone has been amazing since I got it. I love the pictures I take with it. Downloads are very quick and accessible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not the greatest
on June 30, 2025
Posted by: Bigman
[This review was collected as part of a promotion.] Streaming or gaming you can't even do that on this phone it is horrible
Value
2
Response from Samsung USBy R&R, July 7, 2025
Hey Bigman,
Thank you for sharing your thoughts on the Galaxy A15 5G. We recognize the importance of seamless streaming and gaming for enjoying your device to its fullest potential. If you’re finding that your device isn’t performing as expected, it might be time to consider a software update or take some quick optimization steps. Checking for available software or firmware updates can significantly enhance stability. To ensure smooth performance while streaming or gaming, we suggest closing any background apps to free up RAM. If you enjoy gaming, consider utilizing the Game Booster feature. It allows you to tailor your gaming experience, set up shortcuts, monitor overall performance, and minimize alerts. Plus, there are extra features available to help you get the most out of your gaming sessions.
For those who love to stream and chat while gaming, adding the Discord app can enhance your experience by allowing you to share your gameplay with friends. More details are linked below.
Your feedback is essential in guiding us as we continue to develop Galaxy phones that cater to a variety of performance needs. We encourage you to explore our innovative features, designed to enhance your daily tasks and keep you connected effortlessly. Thank you for being a part of the Samsung family!
A Galaxy for gaming
https://www.samsung.com/us/support/answer/ANS10003435/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A15 5G. We recognize the importance of seamless streaming and gaming for enjoying your device to its fullest potential. If you’re finding that your device isn’t performing as expected, it might be time to consider a software update or take some quick optimization steps. Checking for available software or firmware updates can significantly enhance stability. To ensure smooth performance while streaming or gaming, we suggest closing any background apps to free up RAM. If you enjoy gaming, consider utilizing the Game Booster feature. It allows you to tailor your gaming experience, set up shortcuts, monitor overall performance, and minimize alerts. Plus, there are extra features available to help you get the most out of your gaming sessions.
For those who love to stream and chat while gaming, adding the Discord app can enhance your experience by allowing you to share your gameplay with friends. More details are linked below.
Your feedback is essential in guiding us as we continue to develop Galaxy phones that cater to a variety of performance needs. We encourage you to explore our innovative features, designed to enhance your daily tasks and keep you connected effortlessly. Thank you for being a part of the Samsung family!
A Galaxy for gaming
https://www.samsung.com/us/support/answer/ANS10003435/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 30, 2025
Posted by: Lovely04
[This review was collected as part of a promotion.] The AI feature is great. Phone has been great and I am still learning about it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slowed down
on June 30, 2025
Posted by: SKOOCH
[This review was collected as part of a promotion.] My Galaxy AI works when I use it but my phone system has slowed down since I bought it 18 months ago.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Hey there SKOOCH,
Thank you for sharing your thoughts on the Galaxy A15 5G! It’s wonderful to hear that its helpful features continue to meet your needs after several months of use. While this device doesn’t come with Galaxy AI, it does leverage the Gemini experience found in the One UI 7.0 update, along with Google Assistant, to ensure intuitive and engaging interactions that keep you connected.
If you’ve noticed any sluggishness with your device, we recommend giving it a quick optimization. The Quick Optimization feature can enhance performance by identifying apps that may be using excessive battery power. It also helps clear out unnecessary files, scans for malware, and closes background apps, ensuring your device runs smoothly.
Optimizing your phone is a straightforward process. Simply go to Settings, swipe to and tap on Device care, select Optimize now, and then tap Done. For more tips on keeping your device running at its best, check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We appreciate you sharing your experience with the Galaxy A15 5G, and hope you continue to find new ways it can enrich your daily activities!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A15 5G! It’s wonderful to hear that its helpful features continue to meet your needs after several months of use. While this device doesn’t come with Galaxy AI, it does leverage the Gemini experience found in the One UI 7.0 update, along with Google Assistant, to ensure intuitive and engaging interactions that keep you connected.
If you’ve noticed any sluggishness with your device, we recommend giving it a quick optimization. The Quick Optimization feature can enhance performance by identifying apps that may be using excessive battery power. It also helps clear out unnecessary files, scans for malware, and closes background apps, ensuring your device runs smoothly.
Optimizing your phone is a straightforward process. Simply go to Settings, swipe to and tap on Device care, select Optimize now, and then tap Done. For more tips on keeping your device running at its best, check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We appreciate you sharing your experience with the Galaxy A15 5G, and hope you continue to find new ways it can enrich your daily activities!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Very Poor Phone
on June 30, 2025
Posted by: BManFl
[This review was collected as part of a promotion.] Well AI works fairly well,
The phone as a whole is slow horrible processor freezes a lot cannot handle too many apps open at one time...
In all of the cell phones I've owned since 2007..
Samsung a15 is without a doubt the worst phone I've ever had and would never recommend it to anyone...
The phone as a whole is slow horrible processor freezes a lot cannot handle too many apps open at one time...
In all of the cell phones I've owned since 2007..
Samsung a15 is without a doubt the worst phone I've ever had and would never recommend it to anyone...
Value
1
Response from Samsung USBy R&R, July 7, 2025
Hi BManFl,
Thank you for sharing your genuine experience with the Galaxy A15 5G. We’re pleased to know that you’re finding the smart features beneficial, even though the device might not be delivering the performance you anticipated. While this model doesn’t include the complete Galaxy AI suite, the One UI 7.0 update, along with Gemini and Google Assistant, can enhance your smart functionalities and simplify your daily tasks.
If you’re noticing that your phone occasionally freezes or lags, a quick review of your background apps, checking for software updates, or performing a simple restart can lead to noticeable improvements. It might be the right moment for a bit of optimization. Think of it as giving your device a refresh by clearing out any unused data that has built up over time. The Quick optimization feature enhances your device’s performance by identifying apps that consume excessive battery, clearing unnecessary memory items, removing unwanted files, scanning for malware, and closing apps running in the background. Optimizing your phone is a straightforward process. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done. For more tips on maintaining your device’s performance, check out “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We truly appreciate your feedback on what is working well and where improvements can be made. Insights like yours play a crucial role in shaping future Galaxy experiences. Thank you for being an essential part of the Samsung community. We’re always here to help you get the most out of your device whenever you need support.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your genuine experience with the Galaxy A15 5G. We’re pleased to know that you’re finding the smart features beneficial, even though the device might not be delivering the performance you anticipated. While this model doesn’t include the complete Galaxy AI suite, the One UI 7.0 update, along with Gemini and Google Assistant, can enhance your smart functionalities and simplify your daily tasks.
If you’re noticing that your phone occasionally freezes or lags, a quick review of your background apps, checking for software updates, or performing a simple restart can lead to noticeable improvements. It might be the right moment for a bit of optimization. Think of it as giving your device a refresh by clearing out any unused data that has built up over time. The Quick optimization feature enhances your device’s performance by identifying apps that consume excessive battery, clearing unnecessary memory items, removing unwanted files, scanning for malware, and closing apps running in the background. Optimizing your phone is a straightforward process. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done. For more tips on maintaining your device’s performance, check out “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We truly appreciate your feedback on what is working well and where improvements can be made. Insights like yours play a crucial role in shaping future Galaxy experiences. Thank you for being an essential part of the Samsung community. We’re always here to help you get the most out of your device whenever you need support.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US