Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
A15 5g Review
on June 30, 2025
Posted by: Draveous
[This review was collected as part of a promotion.] Great phone with a great camera, however there is one major problem, the battery life. Will not purchase further products in this line and will switch to S25. Furthermore the Galaxy AI is unneeded and somewhat annoying.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Hello Draveous,
Thank you for sharing your thoughts on the Galaxy A15 5G. It’s fantastic to hear that you’re enjoying its camera and overall performance. We appreciate your insights regarding battery life and the device’s capabilities. Just to clarify, while the A15 5G doesn’t come with Galaxy AI, it does offer advanced smart features through Gemini in the latest One UI 7.0, along with Google Assistant, designed to enhance your daily tasks.
The Galaxy A15 5G is equipped with an impressive 5000mAh battery, allowing for up to 29 hours of continuous video playback. To ensure your battery stays in top shape throughout the day, here are some helpful charging tips:
Always use your Samsung charger and avoid third-party accessories.
- Ensure the charger is securely connected and not obstructed by your device’s cover or case.
- Check for the charging indicator on your device’s display when it’s plugged in.
For optimal charging, use a power outlet instead of your computer’s USB port.
- Once the battery is fully charged, disconnect it from the charger to maintain its health.
- Avoid leaving your device connected to the charger for extended periods or overnight.
If you’re experiencing any challenges with charging, we encourage you to check our guide for Galaxy devices that aren’t charging as expected.
We truly appreciate your membership in the Galaxy family. We are excited for you to continue discovering all the fantastic features this device has to offer. Stay connected and inspired!
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A15 5G. It’s fantastic to hear that you’re enjoying its camera and overall performance. We appreciate your insights regarding battery life and the device’s capabilities. Just to clarify, while the A15 5G doesn’t come with Galaxy AI, it does offer advanced smart features through Gemini in the latest One UI 7.0, along with Google Assistant, designed to enhance your daily tasks.
The Galaxy A15 5G is equipped with an impressive 5000mAh battery, allowing for up to 29 hours of continuous video playback. To ensure your battery stays in top shape throughout the day, here are some helpful charging tips:
Always use your Samsung charger and avoid third-party accessories.
- Ensure the charger is securely connected and not obstructed by your device’s cover or case.
- Check for the charging indicator on your device’s display when it’s plugged in.
For optimal charging, use a power outlet instead of your computer’s USB port.
- Once the battery is fully charged, disconnect it from the charger to maintain its health.
- Avoid leaving your device connected to the charger for extended periods or overnight.
If you’re experiencing any challenges with charging, we encourage you to check our guide for Galaxy devices that aren’t charging as expected.
We truly appreciate your membership in the Galaxy family. We are excited for you to continue discovering all the fantastic features this device has to offer. Stay connected and inspired!
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Needs improvement
on June 30, 2025
Posted by: Mamabee78
[This review was collected as part of a promotion.] Runs slow alot. Has to restart phone once daily to help the speed and keep it from freezing alot. The touch protection either doesn't work or it won't unlock. The memory is half full it more is used it doesn't work properly. Pictures are decent if close but the zoom is fuzzy.
Value
3
Response from Samsung USBy R&R, July 2, 2025
Howdy Mamabee78,
Thank you for sharing your insights about the Galaxy A15 5G. We truly value your detailed feedback regarding its speed, touch performance, and camera capabilities. Your input is essential in helping us continually enhance our devices, ensuring they meet the diverse needs of users every day.
The fingerprint sensor offers a convenient and secure way to unlock your device while safeguarding your personal information. If you find that the fingerprint recognition isn’t functioning as smoothly as expected, several factors could be influencing its performance. For instance, ensuring your hands are adequately moisturized can help, as dry or chapped fingers may hinder recognition. A little hand lotion can do wonders, but remember not to apply too much moisture, as overly wet fingers can also interfere with responsiveness.
To refresh the fingerprint recognition process, you can easily re-register your fingerprints. Navigate to the Fingerprints settings and follow the prompts to add a new fingerprint. For further assistance with biometrics, explore the guide on “Troubleshoot fingerprint recognition on your Galaxy phone.”
Should you notice your device’s performance declining over time, the Quick Optimization feature can rejuvenate your experience. This feature identifies apps that drain battery life, clears unnecessary items from memory, removes unwanted files, scans for potential malware, and closes background apps. Optimizing your device is straightforward—just go to Settings, swipe to tap Device care, then select Optimize now and confirm with Done. For more tips on maintaining peak performance, check out “Keep your Galaxy phone or tablet from slowing down.”
The triple-stacked camera system enables you to capture stunning images. It is equipped with a range of settings to help you achieve the perfect shot in any environment. For guidance on maximizing your camera’s potential, refer to “Capture and edit photos on the Galaxy A15 5G, A25 5G, and A35 5G.”
We are committed to developing products that blend advanced performance with top-notch security and photography options. Your preferences play a vital role in guiding our future enhancements. We hope you continue to explore and enjoy the Galaxy family, discovering features designed to keep you connected and confident wherever your journey takes you. Thank you for being an integral part of the Samsung community.
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Capture and edit photos on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000748/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights about the Galaxy A15 5G. We truly value your detailed feedback regarding its speed, touch performance, and camera capabilities. Your input is essential in helping us continually enhance our devices, ensuring they meet the diverse needs of users every day.
The fingerprint sensor offers a convenient and secure way to unlock your device while safeguarding your personal information. If you find that the fingerprint recognition isn’t functioning as smoothly as expected, several factors could be influencing its performance. For instance, ensuring your hands are adequately moisturized can help, as dry or chapped fingers may hinder recognition. A little hand lotion can do wonders, but remember not to apply too much moisture, as overly wet fingers can also interfere with responsiveness.
To refresh the fingerprint recognition process, you can easily re-register your fingerprints. Navigate to the Fingerprints settings and follow the prompts to add a new fingerprint. For further assistance with biometrics, explore the guide on “Troubleshoot fingerprint recognition on your Galaxy phone.”
Should you notice your device’s performance declining over time, the Quick Optimization feature can rejuvenate your experience. This feature identifies apps that drain battery life, clears unnecessary items from memory, removes unwanted files, scans for potential malware, and closes background apps. Optimizing your device is straightforward—just go to Settings, swipe to tap Device care, then select Optimize now and confirm with Done. For more tips on maintaining peak performance, check out “Keep your Galaxy phone or tablet from slowing down.”
The triple-stacked camera system enables you to capture stunning images. It is equipped with a range of settings to help you achieve the perfect shot in any environment. For guidance on maximizing your camera’s potential, refer to “Capture and edit photos on the Galaxy A15 5G, A25 5G, and A35 5G.”
We are committed to developing products that blend advanced performance with top-notch security and photography options. Your preferences play a vital role in guiding our future enhancements. We hope you continue to explore and enjoy the Galaxy family, discovering features designed to keep you connected and confident wherever your journey takes you. Thank you for being an integral part of the Samsung community.
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Capture and edit photos on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000748/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about this phone
on June 30, 2025
Posted by: Rob2golf
[This review was collected as part of a promotion.] Everything works great I love my phone and wouldn't trade it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Gets hot and have to buy a new charger every other
on June 30, 2025
Posted by: 987654321
[This review was collected as part of a promotion.] Not a very good phone,would rather have an LG. Goes through too many chargers,have to get a new one every other month
Value
2
Response from Samsung USBy R&R, August 12, 2025
Hello There,
Thanks so much for your update on your Galaxy A15 5G! While charging might not be the most thrilling part of your phone experience, it’s actually a pretty important one. You can use any Samsung travel adapter to charge your device, but keep in mind that charging speeds can vary depending on the charger you use. It’s best to stick with original Samsung travel adapters and USB cables to ensure everything runs smoothly. Samsung recommends only using chargers that are genuine and certified, as third-party or counterfeit chargers might slow down charging or cause battery issues over time. Also, double-check that your charger is an authentic Samsung product. For more helpful tips on charging, feel free to explore the online resource linked below. We appreciate you reaching out and thank you for choosing Samsung!
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for your update on your Galaxy A15 5G! While charging might not be the most thrilling part of your phone experience, it’s actually a pretty important one. You can use any Samsung travel adapter to charge your device, but keep in mind that charging speeds can vary depending on the charger you use. It’s best to stick with original Samsung travel adapters and USB cables to ensure everything runs smoothly. Samsung recommends only using chargers that are genuine and certified, as third-party or counterfeit chargers might slow down charging or cause battery issues over time. Also, double-check that your charger is an authentic Samsung product. For more helpful tips on charging, feel free to explore the online resource linked below. We appreciate you reaching out and thank you for choosing Samsung!
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is AMAZING!!
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy Ai is awesome and this phone has been super reliable with no issues for the 3 years I have had it. It's one of the best and longest phones I've had in years I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My galaxy is a lifesaver
on June 30, 2025
Posted by: AIQUEEN
[This review was collected as part of a promotion.] My galaxy has literally been saving my life with all these features and galaxy AI I'm able to use it with all my disabilities it's got everything i need and more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the simplicity and ease to navigate my phon
on June 30, 2025
Posted by: Cory4lexi
[This review was collected as part of a promotion.] My phone is a tool for me I constantly use through the day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product works amazing.. and very reliable.
on June 30, 2025
Posted by: HANBAN23
[This review was collected as part of a promotion.] I'm learning how to use Galaxy Ai, I think that it's very handy so far. And very reliable.
Value
5
Written by a customer while visiting Samsung US