Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has great features
on June 30, 2025
Posted by: RunRun
[This review was collected as part of a promotion.] My Galaxy device rocks. I use AI to help my routines.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy AI Device
on June 30, 2025
Posted by: Luvbugz13
[This review was collected as part of a promotion.] I absolutely love my Samsung device, especially the innovative Galaxy AI features. The AI-powered suggestions make streaming, gaming, and working much more intuitive and enjoyable. Galaxy AI helps me customize my experience, whether I'm watching movies or managing my daily tasks. The device's smart capabilities have truly enhanced my productivity and entertainment. I highly recommend Samsung for anyone wanting a device that understands and adapts to their needs through advanced AI technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Faithful Customer
on June 30, 2025
Posted by: GelaBella99
[This review was collected as part of a promotion.] I use my Samsung Galaxy A15 5G, for everything. Phone calls, text, videos, gaming, streaming apps especially for music, reminders, reading, appointments, and of course to see what time it is.
It's been an essential to my everyday life. Although life has become a lot more digitalised these last 40 years or so, this phone and the amount of space it can hold has changed how I utilize technology.
I can definitely see myself as a Samsung Galaxy customer for a long time coming. Keep up the great work, FYI the new updates are sooooo much better and efficient!
It's been an essential to my everyday life. Although life has become a lot more digitalised these last 40 years or so, this phone and the amount of space it can hold has changed how I utilize technology.
I can definitely see myself as a Samsung Galaxy customer for a long time coming. Keep up the great work, FYI the new updates are sooooo much better and efficient!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This device is so great it always come in handy
on June 30, 2025
Posted by: Hogridder
[This review was collected as part of a promotion.] Galaxy ai is good for this galaxy it helps you out a lot and Samsung has been great for years
Value
4
Response from Samsung USBy R&R, July 18, 2025
Hiya Hogridder,
We’re delighted to hear that your Galaxy A15 5G has been such a great companion to you! While this model might not have every Galaxy AI feature yet, it still comes packed with many smart features that help make your daily life easier. It’s truly wonderful to see how our products continue to meet your expectations year after year. Thank you so much for being a valued part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re delighted to hear that your Galaxy A15 5G has been such a great companion to you! While this model might not have every Galaxy AI feature yet, it still comes packed with many smart features that help make your daily life easier. It’s truly wonderful to see how our products continue to meet your expectations year after year. Thank you so much for being a valued part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is durable
on June 30, 2025
Posted by: Floridagirl
[This review was collected as part of a promotion.] I use my Galaxy A15 5G for everything. I am lost without it! Galaxy AI has my back and it shows! I don't however like the shape because it hurts my hands.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Hiya Floridagirl,
Thank you for sharing how essential the Galaxy A15 5G has become in your daily routine! We’re glad to hear that its features have supported you so reliably. Although Galaxy AI is not a part of this device, it does include innovative enhancements through Gemini in the latest One UI 7.0 and Google Assistant, making organization and productivity even more seamless. We appreciate your feedback on the design and will continue to strive to make our devices as comfortable and user-friendly as possible, so you can continue to explore everything that Galaxy has to offer. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how essential the Galaxy A15 5G has become in your daily routine! We’re glad to hear that its features have supported you so reliably. Although Galaxy AI is not a part of this device, it does include innovative enhancements through Gemini in the latest One UI 7.0 and Google Assistant, making organization and productivity even more seamless. We appreciate your feedback on the design and will continue to strive to make our devices as comfortable and user-friendly as possible, so you can continue to explore everything that Galaxy has to offer. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a great mini pocket computer
on June 30, 2025
Posted by: Kingb1012
[This review was collected as part of a promotion.] Galaxy AI is great I can stream games and movies nonstop and also has a lasting battery
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product review
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Everything on my A15 is beautifully designed and works perfectly. I couldn't ask for a better device then this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Done with Samsung
on June 30, 2025
Posted by: Wolfman
[This review was collected as part of a promotion.] This phone freezes alot. The camera did not work because it was "too hot" and it was only 80 degrees outside. Also the battery says it cannot charged when hooked to to a charger and it charges anyway. The batteries do not keep a charge.
Value
3
Response from Samsung USBy R&R, July 2, 2025
Hello There,
Thank you for sharing your comprehensive insights about the Galaxy A15 5G. We truly appreciate your observations regarding temperature alerts, battery reliability, and camera performance. Your feedback is invaluable in helping us refine our products to meet the diverse needs of users.
Every Galaxy device, whether a phone, tablet, smartwatch, or earbuds, operates best within a specific temperature range. It’s normal for devices to feel warm under certain conditions, like during charging, but this doesn’t generally affect their longevity or performance. However, if your device becomes excessively warm, it can lead to complications. Factors such as proximity to heat sources, leaving your device in a hot car, or extensive use in direct sunlight may contribute. Additionally, running multiple apps for extended periods or using demanding applications—such as gaming or GPS—can impact temperature. Charging with a non-Samsung charger or cable might also create challenges. For tips on how to cool down your device, please check out the guidance at: “Keep your Galaxy device at its normal operating temperature.”
If you’re noticing quick battery depletion on your Galaxy phone, don’t worry, we’re here to help you optimize your battery life! Start by going to Settings, then select Battery, and review the app usage details in the graph. Enabling Power Saving mode can help reduce performance to save battery. You can allow specific settings to further optimize your experience. Consider putting rarely used apps to sleep in the background by adjusting Background usage limits. Additionally, several options are available to enhance your display settings and maximize battery life. For further tips, refer to the guide, “Battery draining fast on Galaxy phones and tablets.”
At Samsung, we are committed to developing products that strike a balance between durability, innovative features, and performance for every user. We encourage you to continue exploring the Galaxy ecosystem, where innovation and user-centric advancements align to enrich your lifestyle.Thank you for being part of the Samsung community.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your comprehensive insights about the Galaxy A15 5G. We truly appreciate your observations regarding temperature alerts, battery reliability, and camera performance. Your feedback is invaluable in helping us refine our products to meet the diverse needs of users.
Every Galaxy device, whether a phone, tablet, smartwatch, or earbuds, operates best within a specific temperature range. It’s normal for devices to feel warm under certain conditions, like during charging, but this doesn’t generally affect their longevity or performance. However, if your device becomes excessively warm, it can lead to complications. Factors such as proximity to heat sources, leaving your device in a hot car, or extensive use in direct sunlight may contribute. Additionally, running multiple apps for extended periods or using demanding applications—such as gaming or GPS—can impact temperature. Charging with a non-Samsung charger or cable might also create challenges. For tips on how to cool down your device, please check out the guidance at: “Keep your Galaxy device at its normal operating temperature.”
If you’re noticing quick battery depletion on your Galaxy phone, don’t worry, we’re here to help you optimize your battery life! Start by going to Settings, then select Battery, and review the app usage details in the graph. Enabling Power Saving mode can help reduce performance to save battery. You can allow specific settings to further optimize your experience. Consider putting rarely used apps to sleep in the background by adjusting Background usage limits. Additionally, several options are available to enhance your display settings and maximize battery life. For further tips, refer to the guide, “Battery draining fast on Galaxy phones and tablets.”
At Samsung, we are committed to developing products that strike a balance between durability, innovative features, and performance for every user. We encourage you to continue exploring the Galaxy ecosystem, where innovation and user-centric advancements align to enrich your lifestyle.Thank you for being part of the Samsung community.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US