Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Phone review
on June 24, 2025
Posted by: Miranda
[This review was collected as part of a promotion.] Great phone honestly but after having it for a couple of time it would start to lagg and be slow .
Value
4
Response from Samsung USBy R&R, June 25, 2025
Hi Miranda,
Thank you for sharing your thoughts, Miranda! We’re delighted to hear that you’re enjoying your Galaxy A15 5G overall. Its streamlined design and performance-oriented features are specifically created to support your everyday tasks effortlessly. By pairing it with regular system updates and the smart optimizations available through One UI, you can enhance the phone’s speed and responsiveness.
The Quick Optimization feature improves your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is a quick and straightforward process. Go to Settings, swipe to the Device Care section, select Optimize Now, and then tap Done.
The A15 is a fantastic introduction to the Galaxy experience, offering smart, sleek, and reliable features. Thank you for allowing Samsung to be a part of your tech toolkit.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts, Miranda! We’re delighted to hear that you’re enjoying your Galaxy A15 5G overall. Its streamlined design and performance-oriented features are specifically created to support your everyday tasks effortlessly. By pairing it with regular system updates and the smart optimizations available through One UI, you can enhance the phone’s speed and responsiveness.
The Quick Optimization feature improves your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is a quick and straightforward process. Go to Settings, swipe to the Device Care section, select Optimize Now, and then tap Done.
The A15 is a fantastic introduction to the Galaxy experience, offering smart, sleek, and reliable features. Thank you for allowing Samsung to be a part of your tech toolkit.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
KeziaH ThomaZ
on June 24, 2025
Posted by: ZiaH46
[This review was collected as part of a promotion.] Thx for everything y'all are the absolute greatest, and I truly appreciate y'all a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone moves super fast browsing very hi tech
on June 24, 2025
Posted by: Dandan
[This review was collected as part of a promotion.] I love my a1 5g samsung phone very smooth clear responsive up to date phone
Value
5
Response from Samsung USBy R&R, June 25, 2025
Hey there Dandan,
We appreciate hearing from users like you! The Galaxy A15 5G stands out due to its fast processor, and we are excited to see how positively it has impacted your experience. Its ability to handle multitasking while maintaining a sleek and innovative design makes this phone even more appealing. Thank you for your thoughtful review. We are delighted to have you as a member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We appreciate hearing from users like you! The Galaxy A15 5G stands out due to its fast processor, and we are excited to see how positively it has impacted your experience. Its ability to handle multitasking while maintaining a sleek and innovative design makes this phone even more appealing. Thank you for your thoughtful review. We are delighted to have you as a member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy phones are the best phones..
on June 24, 2025
Posted by: CashCollins
[This review was collected as part of a promotion.] I have used Samsung Galaxy phones since they first come out, and they are by far the best on the market. So good in fact I have bought stock in Samsung, and every year there products get better and better. I like the Samsung Galaxy because it will run 2 or 3 apps flawlessly. I usually always running my trade charts and sometimes I need to quickly switch from app to app and no other phone I have tried does this like Samsung Galaxy phones. I have a friend who recently switched from another brand after witnessing how flawless I could run a chart and switch back and forth between apps with no freezing or locking up. He now owns stock in the company and also bought Samsung appliances for his home. So if your looking to up your game in gaming, trading, or streaming Samsung Galaxy is the only way to do so.
Value
4
Response from Samsung USBy R&R, June 25, 2025
What’s up CashCollins,
We’re excited to hear about your appreciation for the Samsung Galaxy experience! Your loyalty and enthusiasm drive us to keep innovating. While the Galaxy A15 5G does not feature Galaxy AI, it comes equipped with the Gemini intelligent assistant, Google Assistant, and the power of One UI 7.0. This combination ensures smart, fluid, and reliable performance for your everyday tasks, especially when it comes to multitasking, trading, and streaming on the go. If you’re looking for a device that improves with each update, the Galaxy A15 5G is an excellent choice. Thank you for sharing your story; it’s truly inspiring! We’re glad to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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We’re excited to hear about your appreciation for the Samsung Galaxy experience! Your loyalty and enthusiasm drive us to keep innovating. While the Galaxy A15 5G does not feature Galaxy AI, it comes equipped with the Gemini intelligent assistant, Google Assistant, and the power of One UI 7.0. This combination ensures smart, fluid, and reliable performance for your everyday tasks, especially when it comes to multitasking, trading, and streaming on the go. If you’re looking for a device that improves with each update, the Galaxy A15 5G is an excellent choice. Thank you for sharing your story; it’s truly inspiring! We’re glad to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Samsung a15 .. it's easy to use I
on June 25, 2025
Posted by: Krazygirl25
[This review was collected as part of a promotion.] It won't let me connect to my bank and it had to be updated constantly.. it closes my apps out
Value
1
Response from Samsung USBy R&R, June 25, 2025
Hey there Krazygirl25,
Thank you for sharing your experience with your Galaxy A15 5G. If you’re experiencing difficulty with app connectivity, it may be a sign that it’s time to clear some stored data. Clearing the app cache is like giving your apps a fresh start, removing leftover files that could be slowing them down.
To do this, open Settings, swipe to and tap on Apps, then select or search for the app you’d like to clear. Tap on Storage, and then choose Clear cache. For more details on how to clear cache and possibly app data, check out the guide titled “Clear the app cache and data on your Galaxy phone or tablet.”
Additionally, make sure that your device’s software is up to date. You can learn more about updating your phone’s software by visiting “How to update your Galaxy phone or tablet.”
Thank you for taking the time to provide your feedback. We truly appreciate your choice of Samsung as your preferred brand.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. If you’re experiencing difficulty with app connectivity, it may be a sign that it’s time to clear some stored data. Clearing the app cache is like giving your apps a fresh start, removing leftover files that could be slowing them down.
To do this, open Settings, swipe to and tap on Apps, then select or search for the app you’d like to clear. Tap on Storage, and then choose Clear cache. For more details on how to clear cache and possibly app data, check out the guide titled “Clear the app cache and data on your Galaxy phone or tablet.”
Additionally, make sure that your device’s software is up to date. You can learn more about updating your phone’s software by visiting “How to update your Galaxy phone or tablet.”
Thank you for taking the time to provide your feedback. We truly appreciate your choice of Samsung as your preferred brand.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Data usage support
on June 25, 2025
Posted by: Estefanos
[This review was collected as part of a promotion.] Slow switching between network and wifi while using data, could be faster if AI could recognize when to compensate with wifi during lower network coverage zone.
Value
3
Response from Samsung USBy R&R, June 25, 2025
Hey Estefanos,
Thank you for sharing your experience with your Galaxy A15. During peak times or in busy areas, towers can become congested, resulting in slower mobile data access. Please ensure that your account is in good standing and that your service is active with your carrier. Some carriers may reduce data speeds after reaching a certain data usage limit, or you may experience slower connectivity in specific locations. We encourage you to contact your carrier for more information. Should you need further assistance, please don't hesitate to reach out to our Samsung Support Team. We also have additional resources on 5G connectivity and more in the links provided below. Thank you for reaching out. We appreciate your support as a member of the Samsung community.
Samsung phone has slow mobile data speed
https://www.samsung.com/us/support/troubleshooting/TSG01001605/#how-to-update-your-galaxy-phone-or-tablet
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15. During peak times or in busy areas, towers can become congested, resulting in slower mobile data access. Please ensure that your account is in good standing and that your service is active with your carrier. Some carriers may reduce data speeds after reaching a certain data usage limit, or you may experience slower connectivity in specific locations. We encourage you to contact your carrier for more information. Should you need further assistance, please don't hesitate to reach out to our Samsung Support Team. We also have additional resources on 5G connectivity and more in the links provided below. Thank you for reaching out. We appreciate your support as a member of the Samsung community.
Samsung phone has slow mobile data speed
https://www.samsung.com/us/support/troubleshooting/TSG01001605/#how-to-update-your-galaxy-phone-or-tablet
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!!!
on June 25, 2025
Posted by: THATSQUEEN2U
[This review was collected as part of a promotion.] I use my A15 for streaming, games, work. And school. I absolutely love it!!! The Galaxy AI is incredible and I wish I would've known about it sooner so I could make the switch, truly the best help EVER!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great A series! Many options!
on June 25, 2025
Posted by: hiphugger
[This review was collected as part of a promotion.] Here's my personal review and I recommend this device for anyone looking for more camera options more video options and an awesome AI that gives you takeaways when searching and just want the important aspects of your search. I've had my A15 for some time I have an upgrade and trade in option. It has a lot to offer me in the different features that I've yet to experience. You can photoshop edit your videos add different frames to your photos. It gives directions that will get you to your destination safe and on time. It has a child's option where you can monitor there social media you can turn off there viewing of information you don't want them to view. There's also an option to limit your data it will notify you when you get to a certain amount of internet use and will shut it off. The AI gives you a multitude of info when you ask it a question. It will give you music options or will ask if you want to add a search to your device for a particular music app. It's robotically advisory. We'll am satisfied with my A15 and it's a practical device in a complicated world. It can teach you different languages it gives you picture in picture that's the best. You can play a game and watch comedy with no interruptions. You can make a phone call and do your spreadsheet for business anytime you need to file your taxes or just make a list of expenses. The A15 is the device to pick. It's easy to operate it's kidfriendly and parent operational. There's so many aspects available.
Value
5
Written by a customer while visiting Samsung US