Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Phone old
on June 21, 2025
Posted by: Mikemike03
[This review was collected as part of a promotion.] This phone broke its moving slow and have cracks n it
Value
3
Response from Samsung USBy R&R, June 23, 2025
Hello Mikemike03,
Thank you for sharing your thoughts on the Galaxy A15 5G. We value your honest feedback and are genuinely sorry to learn that your experience hasn’t fully met your expectations. While the Galaxy A15 5G offers smart efficiency and a clean design, it must fulfill your needs in terms of performance and durability. If you’re noticing that your phone is running slower than usual, it’s a good time to consider a software update. Please check out the guide on “How to update your Galaxy phone or tablet,” linked below, for more information on updating your device.
Additionally, we’ve partnered with uBreakiFix as an authorized repair location for Samsung mobile devices, so you can get your cracked screen serviced at one of our 600 locations across the US. Thank you for being a valued member of the Samsung family. Powered by passion, built for life.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A15 5G. We value your honest feedback and are genuinely sorry to learn that your experience hasn’t fully met your expectations. While the Galaxy A15 5G offers smart efficiency and a clean design, it must fulfill your needs in terms of performance and durability. If you’re noticing that your phone is running slower than usual, it’s a good time to consider a software update. Please check out the guide on “How to update your Galaxy phone or tablet,” linked below, for more information on updating your device.
Additionally, we’ve partnered with uBreakiFix as an authorized repair location for Samsung mobile devices, so you can get your cracked screen serviced at one of our 600 locations across the US. Thank you for being a valued member of the Samsung family. Powered by passion, built for life.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Missing hands-free
on June 21, 2025
Posted by: OffspringQueen
[This review was collected as part of a promotion.] I wish I had completely hands-free for everything like wireless charging as well as texting
Value
3
Response from Samsung USBy R&R, June 23, 2025
Bonjour OffspingQueen,
Thank you for sharing your experience with the Galaxy A15 5G! It’s fantastic to hear that you’re looking for even more hands-free features. Samsung is constantly exploring new ways to enhance everyday convenience. While this model excels in delivering reliable performance, long battery life, and seamless multitasking, we appreciate your desire for additional freedom and efficiency.
Your Galaxy devices provide several options for voice control to provide a more hands-free experience, including Voice Access, voice-to-text, Bixby, and Google Assistant. Samsung’s voice input feature allows you to convert your speech into text messages. However, please note that this feature is only available when using the Samsung Keyboard. For more information on how to use voice-to-text, check out the online article titled “Use Your Voice to Control Your Galaxy Phone, Tablet, and Watch.” Thank you for choosing Samsung—innovation is always in your hands!
Use your voice to control your Galaxy phone, tablet and watch
https://www.samsung.com/us/support/answer/ANS10001581/
Essential features on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000749/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G! It’s fantastic to hear that you’re looking for even more hands-free features. Samsung is constantly exploring new ways to enhance everyday convenience. While this model excels in delivering reliable performance, long battery life, and seamless multitasking, we appreciate your desire for additional freedom and efficiency.
Your Galaxy devices provide several options for voice control to provide a more hands-free experience, including Voice Access, voice-to-text, Bixby, and Google Assistant. Samsung’s voice input feature allows you to convert your speech into text messages. However, please note that this feature is only available when using the Samsung Keyboard. For more information on how to use voice-to-text, check out the online article titled “Use Your Voice to Control Your Galaxy Phone, Tablet, and Watch.” Thank you for choosing Samsung—innovation is always in your hands!
Use your voice to control your Galaxy phone, tablet and watch
https://www.samsung.com/us/support/answer/ANS10001581/
Essential features on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000749/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 21, 2025
Posted by: Samsunga15love
[This review was collected as part of a promotion.] The Galaxy IA is excellent for everyday work. It helps me a lot with my tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's good for games pic's
on June 21, 2025
Posted by: Annababy13
[This review was collected as part of a promotion.] Love how I can talk to my friends on my ps4 conceal
Value
3
Response from Samsung USBy R&R, June 23, 2025
Hello Annababy13,
Thanks so much for sharing your thoughts! We’re glad to hear the Galaxy A15 5G helps keep you connected while gaming and chatting with friends. Whether it’s gaming, taking photos, or streaming, this device is designed to power your everyday experiences with smooth performance and reliable features. Thank you for being part of the Samsung family. Innovation you can trust.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your thoughts! We’re glad to hear the Galaxy A15 5G helps keep you connected while gaming and chatting with friends. Whether it’s gaming, taking photos, or streaming, this device is designed to power your everyday experiences with smooth performance and reliable features. Thank you for being part of the Samsung family. Innovation you can trust.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Drop Calls
on June 21, 2025
Posted by: Shellbell
[This review was collected as part of a promotion.] WhenI go to make a call sometime it will say" can not make this call because I have to choose a network.
Value
3
Response from Samsung USBy R&R, June 23, 2025
Hey Shellbell,
Thank you for sharing your experience with the Galaxy A15 5G. We truly appreciate your feedback and love hearing how our devices enhance your daily life. The A15 5G is designed with innovative connectivity features and robust performance to support everything from streaming and apps to calls and messaging. If you’re noticing occasional dropped calls, it may be related to signal strength. However, if calls are frequently dropping, it could be due to a damaged or improperly inserted SIM card.
Additionally, physical or liquid damage to the device might be a factor. If you’ve switched carriers but are continuing to use the same phone, you’ll need to contact your current carrier for assistance with reprogramming. In crowded areas, cell towers can become congested, which can cause some calls to be disrupted. Physical barriers, such as trees, hills, or buildings, can also impact signal quality. For personalized troubleshooting steps, we encourage you to visit the online resource “Dropped calls on a Samsung phone.” With its sleek design, dependable speed, and essential Galaxy features, the A15 5G is an excellent choice for anyone seeking a competent and well-rounded smartphone. Thank you for choosing Samsung. Powered by passion. Built for you.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G. We truly appreciate your feedback and love hearing how our devices enhance your daily life. The A15 5G is designed with innovative connectivity features and robust performance to support everything from streaming and apps to calls and messaging. If you’re noticing occasional dropped calls, it may be related to signal strength. However, if calls are frequently dropping, it could be due to a damaged or improperly inserted SIM card.
Additionally, physical or liquid damage to the device might be a factor. If you’ve switched carriers but are continuing to use the same phone, you’ll need to contact your current carrier for assistance with reprogramming. In crowded areas, cell towers can become congested, which can cause some calls to be disrupted. Physical barriers, such as trees, hills, or buildings, can also impact signal quality. For personalized troubleshooting steps, we encourage you to visit the online resource “Dropped calls on a Samsung phone.” With its sleek design, dependable speed, and essential Galaxy features, the A15 5G is an excellent choice for anyone seeking a competent and well-rounded smartphone. Thank you for choosing Samsung. Powered by passion. Built for you.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 22, 2025
Posted by: Salbini
[This review was collected as part of a promotion.] My galaxy a15 is the best phone ever easy to navigate, easy to learn all functions
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very easy to setup and operate
on June 22, 2025
Posted by: Puppylove
[This review was collected as part of a promotion.] I use my phone mostly for work. I work through a self contracted company and my phone gives very clear instructions step by step on what I need to do. I love playing with the camera creating different pictures of my puppy. Just found out there was a feature called Galaxy al that allows you to create a live image out of a origal photo, which is pretty cool. I am still trying to figure that one out. Galaxy phones are by far one of my favorite I have had
Value
4
Response from Samsung USBy R&R, June 24, 2025
Hiya Puppylove,
Thank you for sharing your experience! We are delighted to hear that the Galaxy A15 5G is supporting your work and creativity. Its intuitive setup and enjoyable camera features, like smart capabilities and enhanced editing options, are designed to empower users at all levels. Whether you're working on the go or capturing special moments (like adorable puppy photos!), this device has you covered. We appreciate your loyalty as a Samsung customer. Innovation is forward-looking in every Galaxy.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! We are delighted to hear that the Galaxy A15 5G is supporting your work and creativity. Its intuitive setup and enjoyable camera features, like smart capabilities and enhanced editing options, are designed to empower users at all levels. Whether you're working on the go or capturing special moments (like adorable puppy photos!), this device has you covered. We appreciate your loyalty as a Samsung customer. Innovation is forward-looking in every Galaxy.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Better than expected!!!
on June 22, 2025
Posted by: Samglover4ever
[This review was collected as part of a promotion.] I got this phone for my younger song and it works perfect , the battery is long lasting the model is modern , and the camera is pretty good, he is happy with it and so am I. Very grateful!
Value
5
Written by a customer while visiting Samsung US