Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
This is by far the worst phone I've ever had!
on June 16, 2025
Posted by: TrozeP
[This review was collected as part of a promotion.] The Galaxy A15 is extremely slow. It has never functioned properly, and it shuts down frequently. I would not recommend a Samsung phone.
Value
1
Response from Samsung USBy R&R, June 19, 2025
Bonjour TrozeP,
Thank you for your feedback on the Galaxy A15 5G. We understand how important it is to have a reliable device that meets your daily needs. While experiences can vary, many Galaxy A15 users appreciate its smooth performance, generous screen size, and long-lasting battery, especially when it's kept updated.
If you notice that your phone shuts down occasionally, it may indicate that a software update is needed. Please see the link below for more information on how to keep your phone's software up to date.
We are committed to delivering innovative features that enhance everyday use, and we encourage you to explore the Galaxy A15 5G for a smart balance of style, functionality, and performance.
Thank you for your review. We appreciate your participation in the Samsung community.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A15 5G. We understand how important it is to have a reliable device that meets your daily needs. While experiences can vary, many Galaxy A15 users appreciate its smooth performance, generous screen size, and long-lasting battery, especially when it's kept updated.
If you notice that your phone shuts down occasionally, it may indicate that a software update is needed. Please see the link below for more information on how to keep your phone's software up to date.
We are committed to delivering innovative features that enhance everyday use, and we encourage you to explore the Galaxy A15 5G for a smart balance of style, functionality, and performance.
Thank you for your review. We appreciate your participation in the Samsung community.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I Love My Galaxy
on June 16, 2025
Posted by: Lilbit94
[This review was collected as part of a promotion.] What I like most about my galaxy is my Al it's the best thing ever invented
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good phone.
on June 16, 2025
Posted by: Adam1599
[This review was collected as part of a promotion.] I have had the phone for over a year and I'm liking it. Galaxy AI is alright, has some work it still needs to be done it some times had a hard time understanding.
Value
4
Response from Samsung USBy R&R, July 10, 2025
Hiya Adam1599,
Thank you for sticking with the Galaxy A15 5G and for sharing your experience! It’s great to hear that the device continues to serve you well after a year, always a good sign of staying power. Just to clarify, this particular model doesn’t come equipped with Galaxy AI. However, it still packs plenty of intelligent features to make daily use more seamless. With the latest One UI 7.0 update, Gemini and Google Assistant help power smart functions, from answering your questions to managing tasks with just your voice. And if you’re ever looking to level up how your device interacts with you, don’t forget to explore the Samsung Members app for handy tips and optimization tools. Thanks again for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sticking with the Galaxy A15 5G and for sharing your experience! It’s great to hear that the device continues to serve you well after a year, always a good sign of staying power. Just to clarify, this particular model doesn’t come equipped with Galaxy AI. However, it still packs plenty of intelligent features to make daily use more seamless. With the latest One UI 7.0 update, Gemini and Google Assistant help power smart functions, from answering your questions to managing tasks with just your voice. And if you’re ever looking to level up how your device interacts with you, don’t forget to explore the Samsung Members app for handy tips and optimization tools. Thanks again for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Devic3: working witg ai and elements ro make majic
on June 16, 2025
Posted by: Bizzybowls
[This review was collected as part of a promotion.] This devic3 is amazing. Limitless potential when paires with a openminded and expermental user. This deciv3 will put forth as much effort as thr user and guide towarda progrssive improvements
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So artful and beauty
on June 16, 2025
Posted by: Kmac420
[This review was collected as part of a promotion.] Favreau technologylove so much my fascists see 7days
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not satisfied with device.
on June 16, 2025
Posted by: Review2025
[This review was collected as part of a promotion.] Device glitches , right out of the box device runs really slow.
Value
1
Response from Samsung USBy R&R, June 18, 2025
Hello there,
Thank you for sharing your experience with the Galaxy A15 5G. If you find that your device is running slowly right out of the box, please ensure that you perform a software update if you haven’t been prompted to do so already. If your phone is brand new, give it some time to optimize its performance, and you should see improvements soon. For more information on how to update your device’s software, please refer to the link below titled “How to Update Your Galaxy Phone or Tablet.” We appreciate your review and are glad to have you as a part of the Samsung community.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G. If you find that your device is running slowly right out of the box, please ensure that you perform a software update if you haven’t been prompted to do so already. If your phone is brand new, give it some time to optimize its performance, and you should see improvements soon. For more information on how to update your device’s software, please refer to the link below titled “How to Update Your Galaxy Phone or Tablet.” We appreciate your review and are glad to have you as a part of the Samsung community.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Price is decent
on June 16, 2025
Posted by: M3thm0nk33
[This review was collected as part of a promotion.] Definitely not impressive, but it's a cheap replacement.. but jo comparison compared to the a51 series.. this thing lags too much, and can't really keep up with web3 especially... it likes to overheat a bit too...
Value
3
Response from Samsung USBy R&R, June 18, 2025
Hey M3thm0nk33,
Thank you for sharing your perspective. We genuinely value insights into how our devices are utilized in everyday scenarios. The Galaxy A15 5G is designed to deliver essential features, reliable connectivity, and an intuitive user experience for everyday tasks, making it a fantastic addition to any tech collection. Occasionally, certain apps or environmental conditions can cause your phone or tablet to overheat. In such cases, you’ll notice a message indicating “Device cooling down,” after which the device will automatically adjust its settings to safeguard against overheating. This may include reducing screen brightness and closing some running apps. To learn more about maintaining your device’s optimal temperature, please refer to the online article “Keep your Galaxy device at its normal operating temperature.” We appreciate your feedback and invite you to discover how the Galaxy A15 5G shines in performance and practicality, all within a sleek and user-friendly design. Thank you for your review and for choosing Samsung as your trusted brand.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your perspective. We genuinely value insights into how our devices are utilized in everyday scenarios. The Galaxy A15 5G is designed to deliver essential features, reliable connectivity, and an intuitive user experience for everyday tasks, making it a fantastic addition to any tech collection. Occasionally, certain apps or environmental conditions can cause your phone or tablet to overheat. In such cases, you’ll notice a message indicating “Device cooling down,” after which the device will automatically adjust its settings to safeguard against overheating. This may include reducing screen brightness and closing some running apps. To learn more about maintaining your device’s optimal temperature, please refer to the online article “Keep your Galaxy device at its normal operating temperature.” We appreciate your feedback and invite you to discover how the Galaxy A15 5G shines in performance and practicality, all within a sleek and user-friendly design. Thank you for your review and for choosing Samsung as your trusted brand.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like this phone because of its quality in price.
on June 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Disagree phone it compares to the Galaxy SE26, it might not have as much memory or cameras.But comparatively, it's still great quality for price.And for the service I have totaled by Verizon.Also agree company. Youcan't be it.
Value
5
Written by a customer while visiting Samsung US