Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Galaxy A15 5G Review
on June 15, 2025
Posted by: BigSixT
[This review was collected as part of a promotion.] Overall this product would have to be average compared to other Galaxy devices I've owned. I use it for personal uses such as streaming etc. It's great as far as getting the job done but I've had some issues with it. Once it's rebooted it takes longer than expected to completely load up. There are issues with downloading apps as well. Certain apps won't download even though they're compatible with the OS. Like I previously stated as far as getting the job done this product is awesome. Galaxy AI isn't the best thing smoking but with a few tweaks all the kinks could be resolved!
Value
3
Response from Samsung USBy R&R, June 16, 2025
Howdy BigSixT,
Thank you for sharing your experience with your Galaxy A15 5G. We’re thrilled to hear that your device is performing well for you. It’s a fantastic choice for both streaming and productivity. Given everything happening in our lives, it’s reassuring to have a device you can depend on.
If you find that your device is taking longer than usual to start up—typically around 30 to 45 seconds—consider checking if any startup applications might be affecting the boot time. You can do this by starting your device in safe mode, which can help pinpoint any apps running in the background that may be slowing down the startup process.
If you’re encountering challenges downloading certain apps, please ensure your phone’s software is up to date and that you have sufficient space for the app you wish to install.
As a final note, while the Galaxy A15 5G is packed with features, Galaxy AI is not yet available on this model. Nevertheless, it offers a variety of interesting and enjoyable functionalities to enhance your experience.
We appreciate your feedback and have included some resources below to address your concerns. Thank you for choosing Samsung as your preferred brand!
Power on your Galaxy phone or tablet in Safe mode
https://www.samsung.com/us/support/answer/ANS10003495/
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. We’re thrilled to hear that your device is performing well for you. It’s a fantastic choice for both streaming and productivity. Given everything happening in our lives, it’s reassuring to have a device you can depend on.
If you find that your device is taking longer than usual to start up—typically around 30 to 45 seconds—consider checking if any startup applications might be affecting the boot time. You can do this by starting your device in safe mode, which can help pinpoint any apps running in the background that may be slowing down the startup process.
If you’re encountering challenges downloading certain apps, please ensure your phone’s software is up to date and that you have sufficient space for the app you wish to install.
As a final note, while the Galaxy A15 5G is packed with features, Galaxy AI is not yet available on this model. Nevertheless, it offers a variety of interesting and enjoyable functionalities to enhance your experience.
We appreciate your feedback and have included some resources below to address your concerns. Thank you for choosing Samsung as your preferred brand!
Power on your Galaxy phone or tablet in Safe mode
https://www.samsung.com/us/support/answer/ANS10003495/
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great for daily tasks phone
on June 15, 2025
Posted by: Samsungminion
[This review was collected as part of a promotion.] The A15 5g is a great cell phone from using fingerprint sign ins and password retrievals. At work we use Intune company portal which I need for work. I really like having the display for personal and work use showing the work apps only keeping them separate. The battery is long-lasting even though I use mine all day long. It does plenty and more that I haven t explored yet.
Value
4
Response from Samsung USBy R&R, June 21, 2025
Hi Samsungminion,
Thanks for sharing your thoughtful feedback! We’re excited to hear the Galaxy A15 5G is powering through your workday and making multitasking a breeze. With features like fingerprint sign-ins, long-lasting battery life, and seamless app separation for work and personal use, it’s built to keep you productive and organized from morning to night. We’re glad you’re exploring what this device can do—and there’s still so much more to discover with the Galaxy A15 5G.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughtful feedback! We’re excited to hear the Galaxy A15 5G is powering through your workday and making multitasking a breeze. With features like fingerprint sign-ins, long-lasting battery life, and seamless app separation for work and personal use, it’s built to keep you productive and organized from morning to night. We’re glad you’re exploring what this device can do—and there’s still so much more to discover with the Galaxy A15 5G.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This Product and its Greatest Features
on June 15, 2025
Posted by: AlexavierTheArtist
[This review was collected as part of a promotion.] First off, the Galaxy AI on this phone is honestly uncomparible to any phone on the market.The Samsung Galaxy A15 5G is an impressive smartphone that offers a compelling mix of features and performance at a competitive price point. One of its standout qualities is its vibrant display. The screen provides vivid colors and sharp details, making everything from browsing the web to watching videos a visual treat. Beyond its display, the Galaxy A15 5G excels in providing reliable performance for everyday tasks. Its processor ensures smooth multitasking and responsive app loading, which is crucial for users who depend on their phones for both work and entertainment. The device's 5G connectivity is another major advantage, offering fast download and streaming speeds. In conclusion, the Samsung Galaxy A15 5G is a well-rounded smartphone that delivers excellent value. It combines a high-quality display, dependable performance, and modern connectivity, making it an ideal choice for anyone seeking a capable and affordable mobile device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Patience is a virtue
on June 15, 2025
Posted by: Patience
[This review was collected as part of a promotion.] Maybe I'm just a Samsung snob, but this A15 5G is no comparison to my former S23 ULTRA. I'm not a fan of the side button fingerprint sensor. It has been causing problems since week one. I've also had issues with the warranty service 🤯🤬🤯🤢🤮👿👽 company. Between trying to understand the barely able to speak English, and the lack of the ability to understand and comprehend English is such a serious problem!
Value
3
Response from Samsung USBy R&R, June 18, 2025
Namaste Patience,
Thank you for sharing your review of your Galaxy A15 5G with us! We’re pleased to inform you that the biometrics on the A15 5G show significant enhancements following the recent software update. Samsung One UI 7 on your Galaxy phone or tablet brings improved navigation features! To check for updates, navigate to Settings, then swipe and tap on Software Update or System Updates, depending on your device’s operating system. Tap “Download and install,” followed by “Check for system updates” or “Check for software updates,” based on your carrier. If an update is available, it will start downloading automatically; however, you may need to tap ‘Download now’ on specific devices. You can also tap ‘Last update’ to view the most recent update details. This will display a summary of the update’s contents, along with the UI version. If you’re interested in checking your current software version, go back to Settings, tap About phone, and then select Software information. To learn more about the new update and its enhancements, please visit “Samsung One UI 7 on Galaxy phones and tablets.” Thank you for your review! We’re thrilled to have you as part of the Samsung community.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your review of your Galaxy A15 5G with us! We’re pleased to inform you that the biometrics on the A15 5G show significant enhancements following the recent software update. Samsung One UI 7 on your Galaxy phone or tablet brings improved navigation features! To check for updates, navigate to Settings, then swipe and tap on Software Update or System Updates, depending on your device’s operating system. Tap “Download and install,” followed by “Check for system updates” or “Check for software updates,” based on your carrier. If an update is available, it will start downloading automatically; however, you may need to tap ‘Download now’ on specific devices. You can also tap ‘Last update’ to view the most recent update details. This will display a summary of the update’s contents, along with the UI version. If you’re interested in checking your current software version, go back to Settings, tap About phone, and then select Software information. To learn more about the new update and its enhancements, please visit “Samsung One UI 7 on Galaxy phones and tablets.” Thank you for your review! We’re thrilled to have you as part of the Samsung community.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on June 16, 2025
Posted by: DominaVengeance
[This review was collected as part of a promotion.] As an Entrepreneur who has multiple platforms to express my work, (i.e. Twitter, NiteFlirt.com, LoyalFans, IWC, etc.) Keeping the apps functional and secure for the various aspects of my business helps immensely.
Also, with Samsung AI, I can create scenes with clarity while keeping track of notes and annotate/correct any grammatical errors in the script.
Also, with Samsung AI, I can create scenes with clarity while keeping track of notes and annotate/correct any grammatical errors in the script.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is great
on June 16, 2025
Posted by: Drac420
[This review was collected as part of a promotion.] Great phone good service aweggijvgvgoitdxvko8yfxsome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My experience with the wonderful a15
on June 16, 2025
Posted by: Madafmik3
[This review was collected as part of a promotion.] For my very busy and on the go lifestyle the Samsung galaxy A15 was a perfect match. It made keeping to my strict schedule a breeze with reminders I set with Samsungs Galaxy Ai overall great product as always with Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It has flaws
on June 16, 2025
Posted by: Princessdarkcloud
[This review was collected as part of a promotion.] It repeats messages in txts after its sent i dont like this phone
Value
3
Response from Samsung USBy R&R, June 16, 2025
Hi there Princessdarkcloud,
We appreciate you taking the time to share your experience with your Galaxy A15 5G. Several factors may cause your phone to receive duplicate messages, including software updates, network connections, or a combination of these elements. Your phone comes with Google Messages pre-installed, and you also have the option of using Samsung Messages. To ensure a seamless experience, please check that your preferred messaging app is set as the default.
To assist you in troubleshooting and determining the cause of the multiple messages, we recommend contacting our Samsung Support Team. We are committed to finding the best resolution for you. Thank you for your valuable feedback. We appreciate your choice of Samsung.
Change the default messaging app on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001947/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you taking the time to share your experience with your Galaxy A15 5G. Several factors may cause your phone to receive duplicate messages, including software updates, network connections, or a combination of these elements. Your phone comes with Google Messages pre-installed, and you also have the option of using Samsung Messages. To ensure a seamless experience, please check that your preferred messaging app is set as the default.
To assist you in troubleshooting and determining the cause of the multiple messages, we recommend contacting our Samsung Support Team. We are committed to finding the best resolution for you. Thank you for your valuable feedback. We appreciate your choice of Samsung.
Change the default messaging app on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001947/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US