Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Has a great platform and performance reliability
on June 13, 2025
Posted by: dilldill
[This review was collected as part of a promotion.] Use mainly for gaming and an overall performance mobile device always actively using and never has failed me 100 l% reliability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A15 5G
on June 14, 2025
Posted by: Beautifulstellaroze99
[This review was collected as part of a promotion.] Does very well, doesn't really lag all to much, durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 14, 2025
Posted by: Books4life
[This review was collected as part of a promotion.] I have had several galaxy phones over the years and I love the features it has; the Galaxy AI feature is cool to use it's interface is easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product.I will always pick something similar
on June 14, 2025
Posted by: Mysamsung
[This review was collected as part of a promotion.] I have never had a phone Any phone i've ever had Always had some type of cork or Acted like it had a virus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a good budget phone
on June 14, 2025
Posted by: Phonereviewer
[This review was collected as part of a promotion.] This is a good budget phone it works well, the AI on this is fantastic and has helped me with stuff I struggle at doing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good in the beginning but......
on June 14, 2025
Posted by: Fareeydust
[This review was collected as part of a promotion.] The phone wad good enough when I got it but now it lags And is super glitchy. This is not enough ram for what I need possibly. It is good for when you are in need of a phone right away and don't have time to wait or have the money to purchase a super expensive model.
Value
3
Response from Samsung USBy R&R, June 16, 2025
Bonjour Fareeydust,
Thank you for sharing your experience with your Galaxy A15 5G. We understand how important it is for your device to perform optimally at all times. It's normal for phones to experience some lag occasionally, usually due to multiple tasks running at once. If you notice your phone slowing down over time, we recommend performing a quick optimization through Device Care in the Settings. Simply go to Settings, swipe to and tap on Device Care, then tap "Optimize now" and finally, tap "Done." If you need further assistance, please reach out to our Samsung Support Team. We are here to help. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. We understand how important it is for your device to perform optimally at all times. It's normal for phones to experience some lag occasionally, usually due to multiple tasks running at once. If you notice your phone slowing down over time, we recommend performing a quick optimization through Device Care in the Settings. Simply go to Settings, swipe to and tap on Device Care, then tap "Optimize now" and finally, tap "Done." If you need further assistance, please reach out to our Samsung Support Team. We are here to help. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is awful
on June 14, 2025
Posted by: Ffgggfffff
[This review was collected as part of a promotion.] This phone is awful it crashes alot and to many problems
Value
1
Response from Samsung USBy R&R, June 16, 2025
Hello there,
Thank you for your feedback on your Galaxy A15 5G. We understand that it can be quite frustrating when your Galaxy phone freezes or crashes. The good news is that this issue can often be resolved without needing to send your device in for service.
Please visit the online resource titled “Samsung Phone or Tablet Freezes and Crashes” for tips on how to keep your device running smoothly. If you need further assistance, don’t hesitate to contact our Samsung Support Team. We are here to help.
Thank you for choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy A15 5G. We understand that it can be quite frustrating when your Galaxy phone freezes or crashes. The good news is that this issue can often be resolved without needing to send your device in for service.
Please visit the online resource titled “Samsung Phone or Tablet Freezes and Crashes” for tips on how to keep your device running smoothly. If you need further assistance, don’t hesitate to contact our Samsung Support Team. We are here to help.
Thank you for choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Been a tough phone and still works fine after all
on June 14, 2025
Posted by: JAMC78
[This review was collected as part of a promotion.] Did not like the ai,it made my phone not able to make calls .
Value
4
Response from Samsung USBy R&R, June 21, 2025
Hiya JAMC78,
Thank you for sharing your experience! We’re pleased to hear that your Galaxy A15 5G has remained reliable over time and continues to perform well. This smartphone is designed to be durable and dependable, capable of keeping up with daily demands while offering advanced features. Although this model does not have the complete rollout of Galaxy AI, it is intuitive and user-friendly. It can help you manage your day effectively. We are continually working to deliver a smoother and smarter experience for our users. Thank you for your review. We appreciate your choice to use Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! We’re pleased to hear that your Galaxy A15 5G has remained reliable over time and continues to perform well. This smartphone is designed to be durable and dependable, capable of keeping up with daily demands while offering advanced features. Although this model does not have the complete rollout of Galaxy AI, it is intuitive and user-friendly. It can help you manage your day effectively. We are continually working to deliver a smoother and smarter experience for our users. Thank you for your review. We appreciate your choice to use Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US