Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I like the product because it's a good phone
on June 11, 2025
Posted by: Therealhero
[This review was collected as part of a promotion.] This phone has 64 gigs and it's fast and good for gaming
Value
5
Response from Samsung USBy R&R, June 14, 2025
Hi there Therealhero,
Thank you for your thoughtful review! We’re glad to hear the Galaxy A15 5G is delivering the fast, smooth performance you enjoy, especially when gaming. With generous storage and a sharp display, this device is built to support your everyday adventures, from entertainment to productivity.
It’s equipped with smart, intuitive features that make staying connected and organized feel effortless. Whether you’re diving into your favorite games or managing tasks, this phone keeps pace with your lifestyle.
Thank you for being part of the Samsung family. Stay inspired. Stay connected. Stay Galaxy.
-Ty
Samsung Support
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Thank you for your thoughtful review! We’re glad to hear the Galaxy A15 5G is delivering the fast, smooth performance you enjoy, especially when gaming. With generous storage and a sharp display, this device is built to support your everyday adventures, from entertainment to productivity.
It’s equipped with smart, intuitive features that make staying connected and organized feel effortless. Whether you’re diving into your favorite games or managing tasks, this phone keeps pace with your lifestyle.
Thank you for being part of the Samsung family. Stay inspired. Stay connected. Stay Galaxy.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Overall decent phone
on June 12, 2025
Posted by: Ashley90
[This review was collected as part of a promotion.] Works great for gaming and streaming TV shows. I'm only complaint is storage space. Definitely need to purchase extra storage. Other than that it's great.
Value
4
Response from Samsung USBy R&R, July 10, 2025
How is it going Ashley90,
Thank you for highlighting your experience with the Galaxy A15 5G! It’s great to hear the device is meeting your needs for gaming and streaming; two areas where the A15 really shines with its vibrant display and smooth performance. We appreciate you noting the desire for more storage. Galaxy A15 5G has expandable storage via a microSD card, allowing users to add up to 1TB of storage to the device. We are glad the overall experience has been a positive one! Thank you for being a part of the Samsung community.
-Ty
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Thank you for highlighting your experience with the Galaxy A15 5G! It’s great to hear the device is meeting your needs for gaming and streaming; two areas where the A15 really shines with its vibrant display and smooth performance. We appreciate you noting the desire for more storage. Galaxy A15 5G has expandable storage via a microSD card, allowing users to add up to 1TB of storage to the device. We are glad the overall experience has been a positive one! Thank you for being a part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Great overall budget cell phone
on June 12, 2025
Posted by: Rayray2x
[This review was collected as part of a promotion.] Great phone overall has average amount of storage and memory screen is the standard 6.5 that comes on the majority of phones in its class the feel of it is very solid and feels well built has galaxy Ai and Gemini features which are really cool and convenient for pretty much everything in and outside of the phone. Camera is better than expected brightness and colors are great the speakers could be a little more loud and clear. Doesn't have esim which is a major downside because most companies are offering it now for easy switching and convenience. Would definitely recommend this phone if your looking for a Samsung phone but dont have the extra money to fork over for the top of the line s series or the the zfold.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Evolution...or nah
on June 12, 2025
Posted by: Left2RiteNoSight
[This review was collected as part of a promotion.] Here's a review for the Samsung Galaxy A15 5G:
A Solid Contender in the Budget 5G Arena,
The A15 arrives as a compelling option for those seeking 5G connectivity without breaking the bank. Building on Samsung's strong reputation for reliable budget devices, the A15 5G delivers a well-rounded experience that prioritizes essential features and a smooth daily performance. I actually use my A15 as intended just for my side business line and it works well for me in the role that it plays in my business life. It has great service connection even in places that others don't have the bar count in which is a big plus for me being as I hardly ever have a signal or connecting issue. It takes very clear and profound photos also.
Now AI has become a huge deal since being introduced to the world but unfortunately the Samsung series devices that have those abilities and features of AI, called Samsung AI, however are the ones that are more up to date, high end type of devices such as the s series for instance. The A15 is not considered that category of devices as it was made to be more on the budget savvy side of the device spectrum made by Samsung. Although it has been proven to be very reliable and highly rated, it lacks the properties of the more modern and more expensive. If you don't need speed or project lead then it would definitely be one I would recommend to anyone.
A Solid Contender in the Budget 5G Arena,
The A15 arrives as a compelling option for those seeking 5G connectivity without breaking the bank. Building on Samsung's strong reputation for reliable budget devices, the A15 5G delivers a well-rounded experience that prioritizes essential features and a smooth daily performance. I actually use my A15 as intended just for my side business line and it works well for me in the role that it plays in my business life. It has great service connection even in places that others don't have the bar count in which is a big plus for me being as I hardly ever have a signal or connecting issue. It takes very clear and profound photos also.
Now AI has become a huge deal since being introduced to the world but unfortunately the Samsung series devices that have those abilities and features of AI, called Samsung AI, however are the ones that are more up to date, high end type of devices such as the s series for instance. The A15 is not considered that category of devices as it was made to be more on the budget savvy side of the device spectrum made by Samsung. Although it has been proven to be very reliable and highly rated, it lacks the properties of the more modern and more expensive. If you don't need speed or project lead then it would definitely be one I would recommend to anyone.
Value
3
Response from Samsung USBy R&R, June 16, 2025
Hello There,
Thank you for reaching out and sharing your experience with your Galaxy A15 5G. It’s wonderful to hear that you’ve found a device that fits seamlessly into your daily lifestyle. From its 5G connectivity to its reliability when you need it most, it serves as the perfect companion for both business and entertainment, allowing you to transition smoothly between the two or even engage in both simultaneously.
One of the standout features of the Galaxy A15 5G is its triple-camera system, which includes a 50MP main camera. This allows you to capture every detail in every shot, ensuring you don’t miss a single moment. Although this model doesn’t have the full scalability of the Galaxy AI, it still includes many smart features that enhance your user experience.
If you’d like to learn more about the features of your Galaxy A15 5G, be sure to check out the online resource titled “Essential Features of the Galaxy A15 5G, A25 5G, and A35 5G.” Thank you for your review. We appreciate your choice of Samsung.Essential features on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000749/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy A15 5G. It’s wonderful to hear that you’ve found a device that fits seamlessly into your daily lifestyle. From its 5G connectivity to its reliability when you need it most, it serves as the perfect companion for both business and entertainment, allowing you to transition smoothly between the two or even engage in both simultaneously.
One of the standout features of the Galaxy A15 5G is its triple-camera system, which includes a 50MP main camera. This allows you to capture every detail in every shot, ensuring you don’t miss a single moment. Although this model doesn’t have the full scalability of the Galaxy AI, it still includes many smart features that enhance your user experience.
If you’d like to learn more about the features of your Galaxy A15 5G, be sure to check out the online resource titled “Essential Features of the Galaxy A15 5G, A25 5G, and A35 5G.” Thank you for your review. We appreciate your choice of Samsung.Essential features on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000749/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on June 12, 2025
Posted by: ScorpionsQueen0827
[This review was collected as part of a promotion.] I bought this phone for work reasons and I absolutely love it. Also got one for my s/o he loves it also. The storage is great and it has Gemini which comes in handy when I want to search or just have an answer immediately. I would absolutely recommend it to the galaxy users.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ai galaxy a15
on June 12, 2025
Posted by: Jokersmiles
[This review was collected as part of a promotion.] Galaxy Ai is awesome phone streams great love android samsung devices thanks so much
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone works great
on June 12, 2025
Posted by: PositiveVibesOnly
[This review was collected as part of a promotion.] Galaxy AI has great functions but it lags when you make a call.. it keeps showing the msg "unable to complete call, please try again" like 2-3 times before it actually dial out.
Value
4
Response from Samsung USBy R&R, July 10, 2025
Namaste PositiveVibesOnly,
Thank you for reaching out and sharing your thoughts on your Galaxy A35 5G experience. It’s wonderful to hear that you’re enjoying the features of your device! While this model hasn’t yet fully implemented the capabilities of Galaxy AI, it still offers a range of smart features, including Gemini and Google Assistant.
If you’re encountering challenges with calls not connecting, there could be various reasons behind it. A common cause might be a malfunctioning SIM card, a concern with your account or network, or a setting on your device.
To ensure everything is running smoothly, check that your device’s software and apps are up to date. You can easily update your mobile software by following these steps:
1. Navigate to Settings > Software update.
2. Tap on Download and install.
3. Follow the prompts on your screen.
It’s also a good idea to review your mobile coverage and service status. If you happen to be in an area with limited reception, you might not see many network bars in the upper right corner of your screen. If you notice weak reception, try moving to a location with a stronger signal. Additionally, confirm that your account is in good standing, as temporary signal challenges may arise from network tower connections. A quick reboot of your device can sometimes work wonders.
If you’ve switched network providers but retained your phone, it’s advisable to contact your current provider for any necessary reprogramming of your device. Contact your service provider for assistance.
Lastly, please feel free to contact our Samsung Support team if you have any further questions or concerns. We appreciate your engagement and hope you continue to enjoy everything your device has to offer. Welcome to the Samsung community!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Thank you for reaching out and sharing your thoughts on your Galaxy A35 5G experience. It’s wonderful to hear that you’re enjoying the features of your device! While this model hasn’t yet fully implemented the capabilities of Galaxy AI, it still offers a range of smart features, including Gemini and Google Assistant.
If you’re encountering challenges with calls not connecting, there could be various reasons behind it. A common cause might be a malfunctioning SIM card, a concern with your account or network, or a setting on your device.
To ensure everything is running smoothly, check that your device’s software and apps are up to date. You can easily update your mobile software by following these steps:
1. Navigate to Settings > Software update.
2. Tap on Download and install.
3. Follow the prompts on your screen.
It’s also a good idea to review your mobile coverage and service status. If you happen to be in an area with limited reception, you might not see many network bars in the upper right corner of your screen. If you notice weak reception, try moving to a location with a stronger signal. Additionally, confirm that your account is in good standing, as temporary signal challenges may arise from network tower connections. A quick reboot of your device can sometimes work wonders.
If you’ve switched network providers but retained your phone, it’s advisable to contact your current provider for any necessary reprogramming of your device. Contact your service provider for assistance.
Lastly, please feel free to contact our Samsung Support team if you have any further questions or concerns. We appreciate your engagement and hope you continue to enjoy everything your device has to offer. Welcome to the Samsung community!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
This product had a solid start
on June 12, 2025
Posted by: Wtmaverick
[This review was collected as part of a promotion.] Samsung A15 5G Review – Solid Start, But Disappointing Finish
I’ve been using the Samsung A15 5G for several months now as my primary phone for work, gaming, and social media. At first, the phone handled everything surprisingly well for a budget device — smooth performance, good screen quality, and reliable 5G connectivity. Apps ran fine, games like Call of Duty Mobile and Asphalt 9 were playable, and multitasking wasn’t too bad either.
However, over time, the experience started to go downhill.
The most frustrating issue has been dropped calls and missed texts. I rely on my phone heavily for work communication, and having calls randomly disconnect or not go through at all has been a serious problem. Even worse, I noticed I wasn’t receiving all of my text messages — something you really don’t expect in 2025. It’s caused confusion and made it harder to stay in touch with clients, coworkers, and friends.
I’ve checked with my carrier and even reset the phone a few times, but the issues keep coming back. The phone still works fine for casual use like browsing and social media, but if you depend on your phone for important communication, this might not be the best long-term option.
Pros:
Affordable
Decent performance for apps and games
Good display for the price
Cons:
Dropped calls and poor call reliability over time
Inconsistent text message delivery
Not ideal for work communication in the long run
It’s a decent phone when it works — but when it doesn’t, it really s
Value
3
Response from Samsung USBy R&R, June 18, 2025
Hello Wtmaverick,
Thank you for taking the time to share your experience with our Galaxy A15 5G. It’s a fantastic companion, especially for gaming, browsing your favorite apps, and enjoying your time. If you’re experiencing occasional dropped calls, it may be due to a signal challenge. Frequently dropped calls could be related to a damaged or improperly inserted SIM card. Additionally, physical or liquid damage to the phone might be a factor.
There are several troubleshooting methods you can try, such as rebooting your device or performing a software update. If calls are dropping only in specific locations, it’s a good idea to contact your carrier for information about coverage and any ongoing outages. Some networks automatically end calls after four hours to prevent unexpectedly exceeding minutes from accidental dialing. In busy areas, cell towers can become overloaded, resulting in dropped calls. Physical obstructions, such as trees, hills, or buildings, may also interfere with signal strength.
Another feature to consider when troubleshooting call drops is Wi-Fi Calling. This feature uses your phone’s network connection to make calls. If you’re experiencing dropped calls or poor connection quality, try turning it off. You can do this by navigating to Settings and then tapping on Connections. From there, select Wi-Fi Calling and toggle the switch to turn it off. Please note that the Wi-Fi Calling feature may not be available on all carriers or devices.
For more detailed troubleshooting options to maintain a strong network connection, feel free to check out the online article “Dropped calls on a Samsung phone.” Of course, we’re here to assist you. Please contact our Samsung Support Team by phone or text so we can provide further assistance. Thank you for choosing Samsung!
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/#phone-frequently-drops-calls
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Thank you for taking the time to share your experience with our Galaxy A15 5G. It’s a fantastic companion, especially for gaming, browsing your favorite apps, and enjoying your time. If you’re experiencing occasional dropped calls, it may be due to a signal challenge. Frequently dropped calls could be related to a damaged or improperly inserted SIM card. Additionally, physical or liquid damage to the phone might be a factor.
There are several troubleshooting methods you can try, such as rebooting your device or performing a software update. If calls are dropping only in specific locations, it’s a good idea to contact your carrier for information about coverage and any ongoing outages. Some networks automatically end calls after four hours to prevent unexpectedly exceeding minutes from accidental dialing. In busy areas, cell towers can become overloaded, resulting in dropped calls. Physical obstructions, such as trees, hills, or buildings, may also interfere with signal strength.
Another feature to consider when troubleshooting call drops is Wi-Fi Calling. This feature uses your phone’s network connection to make calls. If you’re experiencing dropped calls or poor connection quality, try turning it off. You can do this by navigating to Settings and then tapping on Connections. From there, select Wi-Fi Calling and toggle the switch to turn it off. Please note that the Wi-Fi Calling feature may not be available on all carriers or devices.
For more detailed troubleshooting options to maintain a strong network connection, feel free to check out the online article “Dropped calls on a Samsung phone.” Of course, we’re here to assist you. Please contact our Samsung Support Team by phone or text so we can provide further assistance. Thank you for choosing Samsung!
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/#phone-frequently-drops-calls
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US