Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Thr best phone u have ever had!
on June 3, 2025
Posted by: lalacaseys
[This review was collected as part of a promotion.] My galaxy a 15 is thr vest. With Ai Gemini it is the fastest 5 g. I can do anything on this phone. I use it non stop. I am addicted. I totally am. I can't put my phone down. It's that good. I recommend it. By far we'll over 5 stars 🌟 I love my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great everything. It's fast effici
on June 3, 2025
Posted by: Klove523
[This review was collected as part of a promotion.] It's fast efficient and charges quickly. I love this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone a bit slow
on June 3, 2025
Posted by: Amarla
[This review was collected as part of a promotion.] I use this device for daily use. It is my personal device. It is a bit slow and requires to be restarted.
Value
3
Response from Samsung USBy R&R, June 5, 2025
Hey there Amarla,
Thank you for sharing your experience with your Galaxy A15 5G. If you've noticed your phone slowing down and find that restarting helps, that's a good start. However, a quicker solution is to use the device's optimization feature. Quick optimization enhances your phone's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, removes unneeded files, scans for malware, and shuts down background apps. Optimizing your phone is a straightforward process. Simply go to Settings, swipe to and tap Device care, select Optimize now, and then tap Done. If you’re interested in discovering more tips and tricks, you can check out the online article titled “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for your review; we truly value your trust in Samsung!
-Ty
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Thank you for sharing your experience with your Galaxy A15 5G. If you've noticed your phone slowing down and find that restarting helps, that's a good start. However, a quicker solution is to use the device's optimization feature. Quick optimization enhances your phone's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, removes unneeded files, scans for malware, and shuts down background apps. Optimizing your phone is a straightforward process. Simply go to Settings, swipe to and tap Device care, select Optimize now, and then tap Done. If you’re interested in discovering more tips and tricks, you can check out the online article titled “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for your review; we truly value your trust in Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
This is good because I can do the things I want
on June 3, 2025
Posted by: Galaxygreat
[This review was collected as part of a promotion.] The Ai is good it helps me gaming is good it helps my routine by making ne get what I need done
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The network is horrible to maintain on the A15 is
on June 4, 2025
Posted by: Chelleg
[This review was collected as part of a promotion.] It qualify for some good the durability and texting calls some pictures I use my A15 for my memory keep and my personal banking
Value
2
Response from Samsung USBy R&R, June 5, 2025
Hello Chelleg,
Thank you for reaching out and sharing your experience with your Galaxy A15 5G. We’re delighted to hear that you’re enjoying your device and taking full advantage of its features. Staying connected and knowing your information is secure can truly enhance your daily life.
While your phone is performing well, we want to ensure that your network is functioning optimally as well. Please verify that you are subscribed to a 5G plan. If you are using a 5G device but are unable to connect to 5G, it’s a good idea to check with your carrier to confirm your subscription status and any potential account concerns. Additionally, make sure you are located in an area that supports 5G connectivity.
If you are enrolled in a 5G network and still face challenges, consider resetting your network settings. Please note that this step will erase all Bluetooth pairings and stored Wi-Fi networks. To do this, open the Settings app and navigate to General Management. Then, select Reset, followed by Reset network settings. You may be prompted to enter your PIN or password if you have one set. Finally, tap Reset to proceed. After this, you can test your mobile connection.
Should you continue to experience difficulties after resetting your network settings, please don’t hesitate to contact our Samsung Support Team for assistance. We’re here to help. Thank you again for reaching out. We appreciate your choice of Samsung!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy A15 5G. We’re delighted to hear that you’re enjoying your device and taking full advantage of its features. Staying connected and knowing your information is secure can truly enhance your daily life.
While your phone is performing well, we want to ensure that your network is functioning optimally as well. Please verify that you are subscribed to a 5G plan. If you are using a 5G device but are unable to connect to 5G, it’s a good idea to check with your carrier to confirm your subscription status and any potential account concerns. Additionally, make sure you are located in an area that supports 5G connectivity.
If you are enrolled in a 5G network and still face challenges, consider resetting your network settings. Please note that this step will erase all Bluetooth pairings and stored Wi-Fi networks. To do this, open the Settings app and navigate to General Management. Then, select Reset, followed by Reset network settings. You may be prompted to enter your PIN or password if you have one set. Finally, tap Reset to proceed. After this, you can test your mobile connection.
Should you continue to experience difficulties after resetting your network settings, please don’t hesitate to contact our Samsung Support Team for assistance. We’re here to help. Thank you again for reaching out. We appreciate your choice of Samsung!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Can't complain when it was basically free
on June 4, 2025
Posted by: DBTHAT1
[This review was collected as part of a promotion.] Galaxy Ai is a service I don't think I intentionally use. I appreciate how attentive it can be to my personal patterns but I feel like I get a lot of biased info that is not so "random" which limita my capability to learn new things. As for the phone, it has all the basic features all smartphones should have these days. And the battery does not las6 long. I would definitely like to upgrade my phone or see what it's like to have some galaxy wear devices...I don't have the money for any of that right now but it's a goal of mine.
Value
3
Response from Samsung USBy R&R, June 5, 2025
Thank you for sharing your insights, DBTHAT1! We're thrilled to see you exploring all that the Galaxy A15 5G has to offer. With its impressive 5000mAh battery and intelligent features, it's designed to enhance your experience and adapt to your habits for easier interaction. Your review truly captures what makes this device remarkable—thank you for your thoughtful feedback! We all greatly appreciate your support at Samsung.
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Mark's a15
on June 4, 2025
Posted by: Jacnixx
[This review was collected as part of a promotion.] I love my new A15 it's not to fancy stills a bunch goodies added one perfect for an older internet user
Value
3
Response from Samsung USBy R&R, June 6, 2025
Thank you for sharing your thoughts, Jacnixx! We're thrilled to hear that you're enjoying your new Galaxy A15 5G. It's designed to be reliable and straightforward, making it perfect for staying connected, browsing the internet, and enjoying your everyday essentials. This serves as a great reminder that every device has its unique strengths. Thank you for being a Samsung customer!
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Super fast
on June 4, 2025
Posted by: Shibbydooda
[This review was collected as part of a promotion.] It can keep up with me, and I'm mick shearer and I approve this msg.
Value
5
Written by a customer while visiting Samsung US