Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Slow connection speed and cheap model
on June 3, 2025
Posted by: Mamajac
[This review was collected as part of a promotion.] Since the very first day i turned on this phone ive had problems with it. The touch features are not correct and very delayed. The connection speed is like dial up internet back in the 2000's. I constantly run anti virus checks and always keep software up to date. I've owned about 6 different samsung phone models and this is by far my absolute least favorite and worst model in my opinion. I would not recommend this phone to anyone. It does not come close to checking off any boxes of a smartphone. I have been unsuccessful in gettin galaxy a1 to load on this device.
Value
2
Response from Samsung USBy R&R, June 5, 2025
Howdy Mamajac,
Thank you for sharing your experience with the Galaxy A15 5G. While your model may not include the full Galaxy AI features, it does provide various smart capabilities to enhance your daily usage. If you find that your device is not performing at its full potential, a quick optimization can help improve its performance. The Quick Optimization feature identifies apps that consume excessive battery power, clears unnecessary cache, removes unwanted files, scans for malware, and shuts down background apps. Optimizing your phone is straightforward: go to Settings, swipe to and tap Device care, then select Optimize now and tap Done.
Additionally, remember that your phone's internet speed can vary based on the network connection. You may experience high speeds at times and slower performance at others, often due to bandwidth limitations. Thank you for your feedback. We appreciate you choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G. While your model may not include the full Galaxy AI features, it does provide various smart capabilities to enhance your daily usage. If you find that your device is not performing at its full potential, a quick optimization can help improve its performance. The Quick Optimization feature identifies apps that consume excessive battery power, clears unnecessary cache, removes unwanted files, scans for malware, and shuts down background apps. Optimizing your phone is straightforward: go to Settings, swipe to and tap Device care, then select Optimize now and tap Done.
Additionally, remember that your phone's internet speed can vary based on the network connection. You may experience high speeds at times and slower performance at others, often due to bandwidth limitations. Thank you for your feedback. We appreciate you choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is deaf friendly
on June 3, 2025
Posted by: Mscald50
[This review was collected as part of a promotion.] I used this product for text, video chat, games because I'm deaf I enjoyed this product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone size
on June 3, 2025
Posted by: Kelnes
[This review was collected as part of a promotion.] Wish the spec size of the phone was larger. Like ZTE and earlier Samsung models( which are 10 inches diagonally).
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great go to phone!
on June 3, 2025
Posted by: ONYX86
[This review was collected as part of a promotion.] I would like to say that I've always have had good experiences with A-Series phones. Those past year I've had the phone and I love how well this phone streams and is great for games. It's a reliable phone and holds a good charge time. My only issues is I have to many games and sometimes it lags to process from certain apps if I have a busy day, but usually it's fixable and I'm back on track.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good battery
on June 3, 2025
Posted by: Cowboy1993
[This review was collected as part of a promotion.] Galaxy Ai
Great phone overall. Smooth and everything.
Great phone overall. Smooth and everything.
Value
3
Response from Samsung USBy R&R, June 9, 2025
Howdy Cowboy1993,
Thank you for sharing your experience with your Galaxy A15 5G. We are delighted to hear that your device is working smoothly for you. Our goal is to design user-friendly devices that keep you updated on your events and the latest news. The 5G connection ensures that you remain informed and accessible from anywhere in the world. Additionally, the 5000mAh battery enables you to do more for an extended period. We appreciate your feedback and hope you continue to enjoy your device. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. We are delighted to hear that your device is working smoothly for you. Our goal is to design user-friendly devices that keep you updated on your events and the latest news. The 5G connection ensures that you remain informed and accessible from anywhere in the world. Additionally, the 5000mAh battery enables you to do more for an extended period. We appreciate your feedback and hope you continue to enjoy your device. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great features great phone
on June 3, 2025
Posted by: Mackmaal
[This review was collected as part of a promotion.] My device is great for use from games to movies talking texting camera usage etc..great device to have
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The large screen makes everything better
on June 3, 2025
Posted by: History4me
[This review was collected as part of a promotion.] I use my Samsung A15 5g phone to run my online advertising business. I use social media on my phone for business and personal time.
I enjoy the large screen so much. It is bigger than any cell phone I have had.
I enjoy the large screen so much. It is bigger than any cell phone I have had.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My first galaxy
on June 3, 2025
Posted by: AngelWolf
[This review was collected as part of a promotion.] This is my first galaxy. I am used to Motorola. I'm very happy with this phone's features. Galaxy AI makes life much easier than I would have expected. Finally a phone with adequate storage space. Also the camera quality is so much better. So far, I'm very happy with this phone. New to it so, I'm still exploring.
Value
4
Written by a customer while visiting Samsung US