Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great phone
on June 2, 2025
Posted by: Soulcollecter
[This review was collected as part of a promotion.] Nice bright display long battery life. Smooth display.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great!
on June 2, 2025
Posted by: LovingMother
[This review was collected as part of a promotion.] All of my family has this phone! We all love it! The features are great - it is incredibly smooth, and is durable enough to withstand being dropped a.few times a day. My sister has called me many times to tell me how glad she is that we switched to Samsung, and it is at nearly every family gathering that I am told how absolutely wonderful the phones are!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is terrible for static / hearing
on June 2, 2025
Posted by: UnhappyCamper
[This review was collected as part of a promotion.] I use my phone for streaming and work. This phone is terrible with voice & sound
Value
2
Response from Samsung USBy R&R, June 4, 2025
Hey there,
Thank you for taking the time to share your feedback. We value your experience and are continually seeking ways to enhance our services for our users. The Galaxy A15 5G is designed to keep you connected with reliable performance and streamlined features for everyday streaming, communication, and multitasking.
If you are experiencing issues with sound quality while recording or on a call, please check the placement of your phone case. Additionally, if you cannot hear the caller’s voice through the microphone or speaker on your Galaxy phone, consider the following troubleshooting steps. Ensure that your phone’s software is up to date, and also clean the microphone area.
For more detailed troubleshooting steps, please refer to the articles linked below, which provide comprehensive information about the microphones and speakers on our phones. Thank you for being a Samsung customer. Your insights motivate us as we continue to innovate for the future!
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001652/
Speaker does not work properly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10001510/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your feedback. We value your experience and are continually seeking ways to enhance our services for our users. The Galaxy A15 5G is designed to keep you connected with reliable performance and streamlined features for everyday streaming, communication, and multitasking.
If you are experiencing issues with sound quality while recording or on a call, please check the placement of your phone case. Additionally, if you cannot hear the caller’s voice through the microphone or speaker on your Galaxy phone, consider the following troubleshooting steps. Ensure that your phone’s software is up to date, and also clean the microphone area.
For more detailed troubleshooting steps, please refer to the articles linked below, which provide comprehensive information about the microphones and speakers on our phones. Thank you for being a Samsung customer. Your insights motivate us as we continue to innovate for the future!
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001652/
Speaker does not work properly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10001510/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Throughly a great device
on June 2, 2025
Posted by: SammiLynn75
[This review was collected as part of a promotion.] This is a great device for a beginner. It's rather easy to navigate. The apps are easy to use and understand.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is ok Sometimes
on June 2, 2025
Posted by: Shraud
[This review was collected as part of a promotion.] The screen sometimes is blank and sometimes it comes right on. I'm not sure why it does this but a new phone would be best for me.
Value
3
Response from Samsung USBy R&R, June 4, 2025
Hey there Shraud,
Thank you for sharing your experience with the Galaxy A15 5G. Your feedback helps us understand how the device performs in everyday use. The A15 5G is designed with essential features for reliable connectivity, a vibrant display, and user-friendly performance, catering to those in need of a dependable smartphone. If you’re experiencing a delay when waking your phone, please check that your power-saving settings are configured to your preference. Additionally, features like Accidental Touch Protection may be enabled, which could also contribute to this issue. To learn more about optimizing your phone’s responsiveness, we recommend reading the online article titled “Get the Most Out of Your Galaxy Phone or Tablet Battery.” Thank you for being part of the Samsung community. We are evolving with you in mind.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G. Your feedback helps us understand how the device performs in everyday use. The A15 5G is designed with essential features for reliable connectivity, a vibrant display, and user-friendly performance, catering to those in need of a dependable smartphone. If you’re experiencing a delay when waking your phone, please check that your power-saving settings are configured to your preference. Additionally, features like Accidental Touch Protection may be enabled, which could also contribute to this issue. To learn more about optimizing your phone’s responsiveness, we recommend reading the online article titled “Get the Most Out of Your Galaxy Phone or Tablet Battery.” Thank you for being part of the Samsung community. We are evolving with you in mind.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 2, 2025
Posted by: Bobspieco
[This review was collected as part of a promotion.] It's easy to use right out of the box isn't hard to setup and doesn't take long either
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product like all samsung products are easy us
on June 2, 2025
Posted by: MICKY296
[This review was collected as part of a promotion.] I work from my phone , schedule all my appointments and reminders , keep notes and the galaxy AI feature helps to make it all easy , my galaxy phones and products cut down the time it takes to long into anything they keep my life organized and easy thank you samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a great device.
on June 2, 2025
Posted by: Tackysnow36
[This review was collected as part of a promotion.] I use my galaxy a15 for every day use and it is a great device.
Value
4
Written by a customer while visiting Samsung US