Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
It's been a long time since I had a phone this goo
on May 31, 2025
Posted by: Codiene
[This review was collected as part of a promotion.] I love my galaxy and will never leave yall! GALAXY FOR LIFE!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on May 31, 2025
Posted by: Letmeknow2025
[This review was collected as part of a promotion.] I love my phone it takes good pictures, easy to navigate, all around great phone. I would like to upgrade to an AI. I enjoy using my phone all the time. AI makes it easy and enjoyable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My A15 G5 one of the best yet out of Samsung
on May 31, 2025
Posted by: Werdna
[This review was collected as part of a promotion.] I've always been a Samsung fan, knowing how superior their products are it was an easy decision. The only comparison left was what features I wanted. I decided on the A15 come packed with all that you could need at a price point below most comparable product.
256 GB storage plus the 8 GB RAM allow for lighting speed operation, anything more than 6.5" screen would be a TV. With 50 MegPix wide angle camera, 5 Meg Ultra wide, 2 Meg Macro Cam no picture is ever clearer or perfect unless you're using a short mega zoom camera. The camera even has a build on AI for clearer photos even in low light & to optimize your scene.
I spend the majority of my day on that camera, from trading the news, using social media to playing a couple of games the battery never failed me.
I spend the majority of my day on that camera, from trading the news, using social media to playing a couple of games the battery never failed me.
I've had my A15 for the better part of 1 year now, with an inexpensive protective case it still look new or if the box. Rest assured, I've dropped it several times, not a spect of damages.
I thought I'd have missed the edge to edge screen from my previous Samsung. It turns out that my A15 was a hit from day one.
The Samsung A15 is a win
The Samsung A15 is a win
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung A15 5G. Would not have again...
on May 31, 2025
Posted by: MsCmslst
[This review was collected as part of a promotion.] My galaxy A15 5G has given me issues since day 1. I have trouble completing things I wanted to do because a lot of the time the apps will just close for no reason and when I go back nothing has been saved, I never get error messages or anything. AND, I have found it doing things such as making calls while I am 5 feet away!!! And it's not because I asked Google assistant or Galaxy AI or even Bixby. I'm usually in a quiet room not talking when it happens. I absolutely hate this phone !!
Value
1
Response from Samsung USBy R&R, June 2, 2025
Hi there MsCmslst,
Thank you for sharing your experience with the Galaxy A15 5G! If you find that your phone isn't performing as expected, we recommend checking for app updates. If an app is installed but not functioning correctly or crashing, please look for updates in the Google Play Store or Galaxy Store. For apps downloaded from third-party sources, verify updates there as well. When using the Play Store or Galaxy Store to download an app, you can confirm its availability beforehand. If your device won't allow the download or if the app doesn't appear in either store, it may not be compatible. For instance, some apps designed for older versions of Android might not work on newer devices.
Once you've ensured that the app is updated, open it to see if performance has improved. If your phone is up to date and still not functioning as intended, consider performing a factory reset. This provides your device with a clean slate, allowing you to set it up to your preferences. The article linked below outlines situations when a reset might be beneficial. Additionally, a link with more information about app crashes will be included. If you need further assistance, please contact the Samsung Support Team—we're here to help. Thank you for choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/#:~:text=Check%20for%20app%20updates.,the%20issue%20has%20been%20fixed.
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A15 5G! If you find that your phone isn't performing as expected, we recommend checking for app updates. If an app is installed but not functioning correctly or crashing, please look for updates in the Google Play Store or Galaxy Store. For apps downloaded from third-party sources, verify updates there as well. When using the Play Store or Galaxy Store to download an app, you can confirm its availability beforehand. If your device won't allow the download or if the app doesn't appear in either store, it may not be compatible. For instance, some apps designed for older versions of Android might not work on newer devices.
Once you've ensured that the app is updated, open it to see if performance has improved. If your phone is up to date and still not functioning as intended, consider performing a factory reset. This provides your device with a clean slate, allowing you to set it up to your preferences. The article linked below outlines situations when a reset might be beneficial. Additionally, a link with more information about app crashes will be included. If you need further assistance, please contact the Samsung Support Team—we're here to help. Thank you for choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/#:~:text=Check%20for%20app%20updates.,the%20issue%20has%20been%20fixed.
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of bells and whistles.
on May 31, 2025
Posted by: Gypsynme395
[This review was collected as part of a promotion.] I am 68 and it's actually been fun figuring out all the bells and whistles. I have learned to make sure to remember how I got to where I am if I'm making any changes to my settings. If I'm not sure STOP take 5 and then come back to it. I also know if I get in a jam I can go to my provider U.S. Cellular (I hope it's okay to mention it.) This is my first time using AI on my new Galaxy phone and it's interesting and fun.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy A15 5G is a standout device
on May 31, 2025
Posted by: Cody31951
[This review was collected as part of a promotion.] The Galaxy A15 5G is a standout device that offers impressive performance, a vibrant display, and advanced camera capabilities. Users rave about its seamless 5G connectivity, long-lasting battery life, and sleek design. With a powerful processor and ample storage, this phone is perfect for multitasking, streaming, and capturing life's moments. Many reviewers praise its affordability without compromising on features, making it an excellent choice for those seeking a reliable and future-proof smartphone. Overall, the Galaxy A15 5G is a top-notch option that delivers exceptional value and performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Those product is fast and consistent
on May 31, 2025
Posted by: Dee2Bee7
[This review was collected as part of a promotion.] I use my Samsung a15 for everything I need including games passes with Google Wallet and Google stamps and Samsung I use it for calls text messages I have over 30 apps and it still runs perfectly fine and works the way I need it every day without fail it has option for AI in there but I don't use it much overall it's a good phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Durable affordable smartphone
on May 31, 2025
Posted by: SweetSour
[This review was collected as part of a promotion.] I love the device.. I can describe it in four words functional, practical, durable and affordable easy to use I only purchased a basic rubber case for it I didn't even need a screen protector I had dropped this phone countless times nothing happened to it still works no damages no problems.. the only downside for this device is it does not have wireless charge capability.. aside from that it has everything else I need for my daily use
Value
4
Response from Samsung USBy R&R, June 26, 2025
Ahoy SweetSour,
Thank you for sharing your experience, SweetSour! We love hearing how the Galaxy A15 5G meets your needs for functionality, durability, and everyday reliability. It’s impressive to see how this device continues to perform well even after frequent drops, proving that it’s designed to keep up with your lifestyle.
While wireless charging is a premium feature, the Galaxy A15 5G still offers exceptional value with its powerful performance, intelligent connectivity, and super-fast charging capability. It’s a sleek and reliable option for anyone in the Samsung ecosystem, providing peace of mind.
Thank you for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your experience, SweetSour! We love hearing how the Galaxy A15 5G meets your needs for functionality, durability, and everyday reliability. It’s impressive to see how this device continues to perform well even after frequent drops, proving that it’s designed to keep up with your lifestyle.
While wireless charging is a premium feature, the Galaxy A15 5G still offers exceptional value with its powerful performance, intelligent connectivity, and super-fast charging capability. It’s a sleek and reliable option for anyone in the Samsung ecosystem, providing peace of mind.
Thank you for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US