Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has great features
on March 29, 2025
Posted by: Husky24
[This review was collected as part of a promotion.] I love this phone because of all of the features it has. Especially when I have to get on a bus to get some where I just have to tap my phone and get on the bus. The camera pictures are even better than the Motorola phones. Samsung even remembers me better than the Motorola ever did.. I will give Samsung on a rating from 1 to 10 I would give Samsung a 20 because they are out of the league of their own. No one can ever be able to get there.
Value
5
Response from Samsung USBy R&R, May 5, 2025
Hi Husky24,
We are thrilled to hear how much you are enjoying the Galaxy A15 5G! From the features that simplify your day-to-day life to the camera that captures memories beautifully, it’s designed to deliver more of what matters. Your kind words about Samsung being “in a league of their own” truly mean the world to us. Thank you for sharing your experience. Your support means a lot to us at Samsung!
-Ty
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We are thrilled to hear how much you are enjoying the Galaxy A15 5G! From the features that simplify your day-to-day life to the camera that captures memories beautifully, it’s designed to deliver more of what matters. Your kind words about Samsung being “in a league of their own” truly mean the world to us. Thank you for sharing your experience. Your support means a lot to us at Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good
on March 29, 2025
Posted by: Sugar1964
[This review was collected as part of a promotion.] Needs more ram, and bigger screen, lags if to many apps are open, seems to have a weak Bluetooth as far as distances , or line of site. I have hearing aid that have Bluetooth capability, if I have the phone in my back pocket , it losses connection , even in my front pocket sometimes.
Value
4
Response from Samsung USBy R&R, March 31, 2025
Hey there Sugar1964,
Thank you for sharing your experience with your Galaxy A15 5G. Most Bluetooth devices need to be within 30 feet of your phone or tablet to connect. Ensure the devices are close enough; otherwise, they may not connect. In some cases, clearing the Bluetooth cache on your device can be helpful. To do this, follow these steps:
1. Open the **Settings** app.
2. Swipe to and tap **Apps**.
3. Tap the **Sort** icon (which looks like a down arrow with three vertical bars) and select **Show system apps**. Tap **OK** to view all system apps.
4. Find and tap on **Bluetooth**.
5. Tap **Storage** and then select **Clear data**.
6. Confirm by tapping **OK**.
After clearing the cache, you may need to reconnect the Bluetooth device in question and any other devices you had previously connected. If you need additional troubleshooting steps or support, please let us know. We appreciate your feedback, and thank you for choosing Samsung!
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
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Thank you for sharing your experience with your Galaxy A15 5G. Most Bluetooth devices need to be within 30 feet of your phone or tablet to connect. Ensure the devices are close enough; otherwise, they may not connect. In some cases, clearing the Bluetooth cache on your device can be helpful. To do this, follow these steps:
1. Open the **Settings** app.
2. Swipe to and tap **Apps**.
3. Tap the **Sort** icon (which looks like a down arrow with three vertical bars) and select **Show system apps**. Tap **OK** to view all system apps.
4. Find and tap on **Bluetooth**.
5. Tap **Storage** and then select **Clear data**.
6. Confirm by tapping **OK**.
After clearing the cache, you may need to reconnect the Bluetooth device in question and any other devices you had previously connected. If you need additional troubleshooting steps or support, please let us know. We appreciate your feedback, and thank you for choosing Samsung!
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for the baller on a budget
on March 29, 2025
Posted by: LolaRides
[This review was collected as part of a promotion.] I absolutely LOVE the galaxy A15!
If u want a galaxy but can't afford the s24, do urself a favor and get u an A15 5g. I have had this phone for almost a year and I still love it.
Battery is still In excellent health, phone is fast, no bogging down, Seamless action across apps, large vivid display , excellent Camera resolution and features. Five stars, 2-thumbs up, gets an A+++ from me!
If u want a galaxy but can't afford the s24, do urself a favor and get u an A15 5g. I have had this phone for almost a year and I still love it.
Battery is still In excellent health, phone is fast, no bogging down, Seamless action across apps, large vivid display , excellent Camera resolution and features. Five stars, 2-thumbs up, gets an A+++ from me!
Value
5
Response from Samsung USBy R&R, May 5, 2025
Good day to you LolaRides,
Now, that’s a glowing endorsement. We love how the Galaxy A15 5G has delivered everything you need: speed, display, battery, and camera power in one sleek device. It’s all about making premium features accessible; your feedback truly captures that spirit. Thanks for being part of the Samsung family!-Ty
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Now, that’s a glowing endorsement. We love how the Galaxy A15 5G has delivered everything you need: speed, display, battery, and camera power in one sleek device. It’s all about making premium features accessible; your feedback truly captures that spirit. Thanks for being part of the Samsung family!-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Apps malfuction
on March 29, 2025
Posted by: TonyC22
[This review was collected as part of a promotion.] Audio eraser, audio editor ,need to check. Fingir print area is not sensitive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm learning
on March 29, 2025
Posted by: Petey63
[This review was collected as part of a promotion.] It dont like cooperating but I'm dealing with it thought this was a message
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not fast internet
on March 29, 2025
Posted by: Kpizzle
[This review was collected as part of a promotion.] Good pics and crossing apps but not fast internet connection
Value
3
Response from Samsung USBy R&R, March 31, 2025
Hi Kpizzle,
Thank you for reaching out and sharing your experience with your Galaxy A15 5G! Several factors could affect your internet connection. Depending on your location and environment, your device may temporarily lose connection to the mobile network or experience a slow connection. This could be related to your subscription plan, access region, or mobile network settings. If you're using a 5G device but are unable to connect to 5G, please check with your carrier to confirm that you are subscribed to a 5G plan and that there are no issues with your account. Additionally, ensure that you are in an area that supports 5G technology. To reset your mobile network settings, navigate to Settings on your device, tap Connections, and then select Mobile Networks. The article linked below also provides detailed instructions on resetting your network modes. If you need further assistance, please don't hesitate to contact our Samsung Support Team. Thank you for your review and for making Samsung your go-to choice!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy A15 5G! Several factors could affect your internet connection. Depending on your location and environment, your device may temporarily lose connection to the mobile network or experience a slow connection. This could be related to your subscription plan, access region, or mobile network settings. If you're using a 5G device but are unable to connect to 5G, please check with your carrier to confirm that you are subscribed to a 5G plan and that there are no issues with your account. Additionally, ensure that you are in an area that supports 5G technology. To reset your mobile network settings, navigate to Settings on your device, tap Connections, and then select Mobile Networks. The article linked below also provides detailed instructions on resetting your network modes. If you need further assistance, please don't hesitate to contact our Samsung Support Team. Thank you for your review and for making Samsung your go-to choice!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love the new update for the Galaxy a 15
on March 30, 2025
Posted by: Casey54
[This review was collected as part of a promotion.] There's a new galaxy a15 has Ai and loves the auto erase for my videos because I love putting out social media posts and videos and now it lets me personally go in and take out sounds that and outside noises that I don't want in my videos myself or the AI will do it for me which is great because I really didn't like how I couldn't do that before and now that the new updates out it's perfect for me and I think it'll be perfect for other people thank you Samsung for putting out the new AI update new update
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this brand!
on March 30, 2025
Posted by: Goonlord
[This review was collected as part of a promotion.] Love this brand it's been my go to since the Samsung Galaxy 3. It has very quick reaction and sensitivity to touch. There is no load time it's actions are instant. The audio is very crisp and loud. The picture quality for streaming videos or playing games is top notch crystal clear. Never had any issues and no complaints. Keep up the good work Samsung.
Value
5
Response from Samsung USBy R&R, April 28, 2025
Greetings Goonlord,
Thank you for sharing your experience with the Galaxy A15 5G. It’s fantastic to hear that you're enjoying the phone's quick response. It’s also great that you can interact with your device smoothly and easily access what you need.
The Galaxy A15 5G features a Super AMOLED display, which offers a crisp, vibrant view with optimized resolution, delighting your eyes. Additionally, the Dolby Atmos sound quality enhances your listening experience. This device is also an excellent gaming companion; with its immersive screen, lightweight design, and responsive performance, you can easily get lost in any game you choose to play.
We appreciate you taking the time to share your positive experience with the Galaxy A15 5G. Thank you for choosing Samsung!
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A15 5G. It’s fantastic to hear that you're enjoying the phone's quick response. It’s also great that you can interact with your device smoothly and easily access what you need.
The Galaxy A15 5G features a Super AMOLED display, which offers a crisp, vibrant view with optimized resolution, delighting your eyes. Additionally, the Dolby Atmos sound quality enhances your listening experience. This device is also an excellent gaming companion; with its immersive screen, lightweight design, and responsive performance, you can easily get lost in any game you choose to play.
We appreciate you taking the time to share your positive experience with the Galaxy A15 5G. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US