Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Great features
on March 17, 2025
Posted by: Alex1990
[This review was collected as part of a promotion.] I use my Samsung phone for work and personal use. Works great, fast haven't had any issues. Love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite So Far!!
on March 17, 2025
Posted by: Shay68
[This review was collected as part of a promotion.] This phone was a replacement and let's just say, I love it. The camera is amazing!! There's a feature on this phone that if you're doing something and take too long, it will.stay on that page but it's actually locked! I never had confidence using the Wallet but it's so secure with this phone. I haven't played with everything on here yet but this was an excellent investment
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy 15 Series.
on March 17, 2025
Posted by: Mymze65
[This review was collected as part of a promotion.] Seamless action across the apps. I've had several Galaxy's and wouldn't have anything else. Easy to use. No problems yet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good quality for the price point
on March 17, 2025
Posted by: A15isaOk
[This review was collected as part of a promotion.] The device is decent for the price point. The processor is slow but good for the price point thus phone is at. Unfortunately the low ram makes it difficult to switch between tabs (such as going to the texts to get a confirmation code for an app log in) otherwise it would be 5 stars. If you aren't able to just copy it from the notification, you'll have to start the process over again. Best way to manage it is to sit at your computer and have the codes sent to your email instead of texted.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features nd a awesome camera.
on March 17, 2025
Posted by: LooneyBinJinn
[This review was collected as part of a promotion.] My Samsung is amazing in every way possible. All the features are great and definitely out do it's compilation. The camera is what I like the most. It's the perfect size. The screen always shows a perfect picture. Love love love the Samsung galaxy A15!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My family and i are really careless when it comesm
on March 17, 2025
Posted by: Jugglingmom
[This review was collected as part of a promotion.] S time to charge the phobe often they forget but the battery life is amazing and my son plays alot of games and watches movie and all in love with graphics ,this phone xcovers all my family's needs.my husband ,2 kids and myself have one we love them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very slow processing speeds
on March 17, 2025
Posted by: Sparki
[This review was collected as part of a promotion.] The Samsung Galaxy A15 5G is super slow. It took, literally, 30 seconds for it to register from the dial pad to the call screen after dailing a number and hitting send. I would definitely NOT recommend this phone to anyone.
Value
1
Response from Samsung USBy R&R, March 20, 2025
Ciao Sparki,
Thank you for updating us on your experience with the Galaxy A15 5G! If your phone takes a while to dial out, it's likely due to the device trying to connect to a signal rather than a software matter. If you're using a 5G device but cannot connect to 5G, please check with your carrier to confirm that you are subscribed to a 5G plan and have no issues with your account. Additionally, ensure that you are in an area that supports 5G coverage. To verify your mobile network settings, navigate to Settings, tap on Connections, and then select Mobile networks. Make sure that "Allow 5G service" is enabled. We also recommend reading the article "Issues with mobile network connection on Samsung phone or tablet," linked below, to learn more about troubleshooting steps and how to ensure your phone works effectively with your mobile network. We appreciate your feedback. Thank you for choosing Samsung!
-Ty
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for updating us on your experience with the Galaxy A15 5G! If your phone takes a while to dial out, it's likely due to the device trying to connect to a signal rather than a software matter. If you're using a 5G device but cannot connect to 5G, please check with your carrier to confirm that you are subscribed to a 5G plan and have no issues with your account. Additionally, ensure that you are in an area that supports 5G coverage. To verify your mobile network settings, navigate to Settings, tap on Connections, and then select Mobile networks. Make sure that "Allow 5G service" is enabled. We also recommend reading the article "Issues with mobile network connection on Samsung phone or tablet," linked below, to learn more about troubleshooting steps and how to ensure your phone works effectively with your mobile network. We appreciate your feedback. Thank you for choosing Samsung!
-Ty
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Good for now....
on March 17, 2025
Posted by: Knoediss
[This review was collected as part of a promotion.] Faster than my old. Will use it for the year. But as soon as I can afford to upgrade, I will be getting a better phone. Certain things are a F rating for me. Like copy and paste from my texts to maps. Also really touchy options, like why do I need some of these options. A little over developed in the lock screen and biometrics. Too sensitive to the clothes I wear. Pull out the device and I am locked out because my pants pocket unsuccessfully tried to unlock my phone 20 plus times.
Value
2
Response from Samsung USBy R&R, March 21, 2025
Greetings Knoediss,
Thank you for sharing your thoughts on the Galaxy A15 5G! It’s great to hear you’ve noticed the speed improvement over your previous device. The A15 5G has been built to provide a reliable and efficient experience, and we’re always working on refining features to make everyday use even more seamless. If your phone is locking up on you in your pocket, try entering your regular PIN, password, or pattern to regain entry. We thank you for your review. Thank you for being a valued Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your thoughts on the Galaxy A15 5G! It’s great to hear you’ve noticed the speed improvement over your previous device. The A15 5G has been built to provide a reliable and efficient experience, and we’re always working on refining features to make everyday use even more seamless. If your phone is locking up on you in your pocket, try entering your regular PIN, password, or pattern to regain entry. We thank you for your review. Thank you for being a valued Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US