Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This product is a ok phone
on March 17, 2025
Posted by: Jobcoyote14
[This review was collected as part of a promotion.] Now brief is something I have no clue about but I want the 500 dollar gift card that's why I did this review
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great future
on March 17, 2025
Posted by: Tammyttl
[This review was collected as part of a promotion.] This phone has good camera volume up and down buttons easy to use either the size settings
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for the not-so-tech elderly
on March 17, 2025
Posted by: MyGal82
[This review was collected as part of a promotion.] Love my Galaxy. It's a good size and weight for an elderly woman with arthritis. So easy to add apps that my life so much easier managing appointments and keeping track of all the things I don't need to remember, my Galaxy keeps me on time and up to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Convenient and Adaptable
on March 17, 2025
Posted by: YODA25
[This review was collected as part of a promotion.] This phone is very adaptable in that I can access almost anything I need to no matter where it comes from. I never have any issues downloading or transferring. I have seamless transferring across apps and I love the way I can take pictures and put them several places at once.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Got great features
on March 17, 2025
Posted by: Hzubi3141
[This review was collected as part of a promotion.] Well, I basically use this mostly for work purposes. The only thing I really don't like about this phone is it doesn't have a wireless charge, which I didn't really look at when I purchased it well, otherwise it's working pretty good. I have to plug it on camera's okay for the price.It wasn't that bad?I wish I could afford a better one
Value
3
Response from Samsung USBy R&R, March 18, 2025
Namaste Hzubi3141,
We thank you for reaching out and sharing your feedback on your Galaxy A15 5G. It’s fantastic that you are learning all the cool features of your device and all you can do with your phone. Catching up on emails or recording a video to share, you can get the most out of your Galaxy A15 5G. Capture details like never before with the advanced triple-lens camera of Galaxy A15 5G. Featuring a new Ultra Wide Camera in the back and a stunning selfie cam in front, it’s easy to catch every highlight of your day — from nature shots to nights out. We thank you for taking the time to leave a review. We appreciate your trust in Samsung!
-Ty
Samsung Support
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We thank you for reaching out and sharing your feedback on your Galaxy A15 5G. It’s fantastic that you are learning all the cool features of your device and all you can do with your phone. Catching up on emails or recording a video to share, you can get the most out of your Galaxy A15 5G. Capture details like never before with the advanced triple-lens camera of Galaxy A15 5G. Featuring a new Ultra Wide Camera in the back and a stunning selfie cam in front, it’s easy to catch every highlight of your day — from nature shots to nights out. We thank you for taking the time to leave a review. We appreciate your trust in Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A15
on March 17, 2025
Posted by: LouM78
[This review was collected as part of a promotion.] It's a wonderful phone I use it for everyday use. It helps when I am out and need Google for the search. And I have a map on hand when I need it. The voice command is good when I am in a hurry to find or look something up. Cameras are very clear and the zoom work great. Love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
fails to receive calls/texts often.
on March 17, 2025
Posted by: jausik
[This review was collected as part of a promotion.] Would be fine if more reliable. Replaced SIM card multiple times. Only owned since September 2024. Problem persists!
Value
2
Response from Samsung USBy R&R, March 19, 2025
Hi jausik,
Thank you for reaching out and letting us know about your experience with your Galaxy A15 5G. Finding a device to keep up with your day-to-day tasks is vital in our modern tech era. The Galaxy A15 5G can help you create, be productive, and connect with family and friends. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. If you are using a 5G device but cannot connect to 5G, please check with your carrier to see whether you are subscribed to a 5G plan and that there aren't any issues with your account. You can also check if you are in a region supporting 5G. Check with your network carrier to ensure your device gets a good reception to your phone in the area you frequent most, like home and/or work. In some cases, your service provider may have to re-register your home address on your account to ensure you are accessing the accurate signals in your area. You can check your network on your device by navigating to and open Settings, tap Connections, and then tap Mobile networks. Tap Network mode, and then select your desired mode. You may want to ensure that "Allow 5G service" is selected. You can also reset your mobile network if necessary. Open Settings and then tap General management. Tap Reset, and then tap Reset network settings. Tap Reset settings. You will be prompted to enter your PIN or password to continue if you have one set. Finally, tap Reset. You can now test your mobile connection. Contact your carrier for assistance with network access and regarding your account if needed. For further assistance, please reach out to the Samsung Support Team. We're here to help—thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reaching out and letting us know about your experience with your Galaxy A15 5G. Finding a device to keep up with your day-to-day tasks is vital in our modern tech era. The Galaxy A15 5G can help you create, be productive, and connect with family and friends. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. If you are using a 5G device but cannot connect to 5G, please check with your carrier to see whether you are subscribed to a 5G plan and that there aren't any issues with your account. You can also check if you are in a region supporting 5G. Check with your network carrier to ensure your device gets a good reception to your phone in the area you frequent most, like home and/or work. In some cases, your service provider may have to re-register your home address on your account to ensure you are accessing the accurate signals in your area. You can check your network on your device by navigating to and open Settings, tap Connections, and then tap Mobile networks. Tap Network mode, and then select your desired mode. You may want to ensure that "Allow 5G service" is selected. You can also reset your mobile network if necessary. Open Settings and then tap General management. Tap Reset, and then tap Reset network settings. Tap Reset settings. You will be prompted to enter your PIN or password to continue if you have one set. Finally, tap Reset. You can now test your mobile connection. Contact your carrier for assistance with network access and regarding your account if needed. For further assistance, please reach out to the Samsung Support Team. We're here to help—thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
The product.Has a great battery life
on March 17, 2025
Posted by: Johny5
[This review was collected as part of a promotion.] The product has a great battery life although it is lacking in some areas as I use the Device for streaming.
End It often lags and gets stuck At the worst.
Times frequently happened to restart it and exit out of all my other applications to keep it running very frus trading. Also, I've already broken the screen in 4 different places.And I have not been rough with it.Therefore the durability is lacking
End It often lags and gets stuck At the worst.
Times frequently happened to restart it and exit out of all my other applications to keep it running very frus trading. Also, I've already broken the screen in 4 different places.And I have not been rough with it.Therefore the durability is lacking
Value
2
Response from Samsung USBy R&R, March 18, 2025
Hey Johny5 (is alive),
We are delighted to hear that your Galaxy A15 5G is helping you stay connected and keep you going with the excellent battery life. A 5000mAh battery you can be certain you are powered up and ready to go! If your phone is slowing down, closing apps you're not using can improve its performance. Additionally, it's essential to check for software updates regularly. To do this on your device, go to Settings. Then, swipe to find and tap on Software Update or System Updates, which may vary by model. Tap "Download and Install" or "Check for Software Updates." If an update is available, it will start downloading. On some devices, you may need to tap "Download Now." Once the download is complete, follow the on-screen instructions to install the update. You may also receive notifications about the software update on your phone periodically. If you cannot complete the update immediately, schedule it for later, such as after hours or at any time convenient for you. For more tips on keeping your device in top condition, check out the article "Samsung Phone or Tablet Freezes and Crashes," which contains helpful information. Thank you for reaching out. Your support means a lot to us at Samsung!
-Ty
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We are delighted to hear that your Galaxy A15 5G is helping you stay connected and keep you going with the excellent battery life. A 5000mAh battery you can be certain you are powered up and ready to go! If your phone is slowing down, closing apps you're not using can improve its performance. Additionally, it's essential to check for software updates regularly. To do this on your device, go to Settings. Then, swipe to find and tap on Software Update or System Updates, which may vary by model. Tap "Download and Install" or "Check for Software Updates." If an update is available, it will start downloading. On some devices, you may need to tap "Download Now." Once the download is complete, follow the on-screen instructions to install the update. You may also receive notifications about the software update on your phone periodically. If you cannot complete the update immediately, schedule it for later, such as after hours or at any time convenient for you. For more tips on keeping your device in top condition, check out the article "Samsung Phone or Tablet Freezes and Crashes," which contains helpful information. Thank you for reaching out. Your support means a lot to us at Samsung!
-Ty
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US