Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
It has its own pillow
on February 25, 2025
Posted by: Coconut
[This review was collected as part of a promotion.] Out of all the phones that I have owned, this is far most my favorite! Each call is very clear. Not one drop call. Able to set my phone to suit my needs. Love the sleep time settings. It allows you to setup those who can or can't call you during your sleep mode. God forbid if anything should happen to this phone. I will be buying another one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very durable, but so slow!
on February 25, 2025
Posted by: Kayjay
[This review was collected as part of a promotion.] The phone is one of the most durable I have had to say the least. Also, one of the slower as well. It has alot of memory and space but that should be backed up by the speed to make it worth it. The seamless actions across apps feature is such a valuable asset to have in the palm of your hand to make everything's so much easier. Samsung has definitely set the rank and I can't wait to see what morenthey come out with. The one thing I wish they had was the shake flashlight, that doesn't deplete the battery almost instantly!
Value
2
Response from Samsung USBy R&R, February 28, 2025
Hi KayJay,
Thank you for sharing your experience with your Galaxy A15 5G. Designed with durability in mind, it stands up to daily use while offering plenty of storage for all your needs. Our goal is to create a device that will handle the daily user's daily needs. We know it is not always easy, and accidents can happen, but knowing your phone can withstand with you gives you the confidence to remain adventurous. Ensuring you are optimizing your phone from time to time can help with how your phone performs for you. We are happy your device's speed is meeting your satisfaction. Packed with many features, you can now seamlessly do more on your phone. We appreciate you noticing the hard work we diligently put into all our devices. We love to provide devices that make our customers happy. Hold on to your wishes, as you never know when they may come true! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. Designed with durability in mind, it stands up to daily use while offering plenty of storage for all your needs. Our goal is to create a device that will handle the daily user's daily needs. We know it is not always easy, and accidents can happen, but knowing your phone can withstand with you gives you the confidence to remain adventurous. Ensuring you are optimizing your phone from time to time can help with how your phone performs for you. We are happy your device's speed is meeting your satisfaction. Packed with many features, you can now seamlessly do more on your phone. We appreciate you noticing the hard work we diligently put into all our devices. We love to provide devices that make our customers happy. Hold on to your wishes, as you never know when they may come true! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not great, has issues
on February 25, 2025
Posted by: Aaaaaaaaaaa
[This review was collected as part of a promotion.] Can not use touch screen while charging. It is always dropping down notification screen without me touching it. I may be looking for something on Google and it will drop down and kick me off my page. Causing me to start over. Very annoying. How can I take a picture of my own device. For another chance. Stupid.
Value
3
Response from Samsung USBy R&R, February 28, 2025
Hey There,
Thank you for your recent feedback on your Galaxy A15 5G. We understand the importance of a smooth, reliable experience and appreciate you sharing your thoughts. Features like the vibrant Display and responsive touch screens are meant to enhance everyday use. With some adjustments to your settings, you can modify how your device works for you, putting you in control of your device's performance. The Motion smoothness feature allows you to adjust the refresh rate to remove afterimages and blurs from fast-moving images. By default, the refresh rate of Galaxy phones is set to 60 Hz, but you can improve it to enable smoother movement on the Display by changing to a higher refresh rate of 120 Hz. Before you try the recommendations below, check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: Step 1. Go to Settings > Software update—step 2. Tap on Download and install—step 3. Follow the on-screen instructions. Also, checking your device's touch sensitivity can change how you interact with your device. If a third-party screen protector or accessory is attached, the touchscreen may not work correctly. In particular, it may not work well if there is dust or air under the protector if two or more protective films are attached to the screen, or if the protective film is peeling near the edge of the screen. Remove the screen protector or film if it is peeling or has debris underneath it. If you are keeping the screen protector or film, you can enable the touch sensitivity option to help with taps and touches. Open Settings, tap Display, and tap the switch next to Touch sensitivity. More information about touch sensitivity will be linked to an article posted below. Thank you so much for reaching out and sharing your feedback. Thanks for being part of the Samsung family! -Ty
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your recent feedback on your Galaxy A15 5G. We understand the importance of a smooth, reliable experience and appreciate you sharing your thoughts. Features like the vibrant Display and responsive touch screens are meant to enhance everyday use. With some adjustments to your settings, you can modify how your device works for you, putting you in control of your device's performance. The Motion smoothness feature allows you to adjust the refresh rate to remove afterimages and blurs from fast-moving images. By default, the refresh rate of Galaxy phones is set to 60 Hz, but you can improve it to enable smoother movement on the Display by changing to a higher refresh rate of 120 Hz. Before you try the recommendations below, check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: Step 1. Go to Settings > Software update—step 2. Tap on Download and install—step 3. Follow the on-screen instructions. Also, checking your device's touch sensitivity can change how you interact with your device. If a third-party screen protector or accessory is attached, the touchscreen may not work correctly. In particular, it may not work well if there is dust or air under the protector if two or more protective films are attached to the screen, or if the protective film is peeling near the edge of the screen. Remove the screen protector or film if it is peeling or has debris underneath it. If you are keeping the screen protector or film, you can enable the touch sensitivity option to help with taps and touches. Open Settings, tap Display, and tap the switch next to Touch sensitivity. More information about touch sensitivity will be linked to an article posted below. Thank you so much for reaching out and sharing your feedback. Thanks for being part of the Samsung family! -Ty
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A God Send
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone is so very important to a lot of God's creations. This phone carries an immense amount of precious data and delivers without failure each item of significance to the appropriate One. It has proven to be durable and sturdy. I frequently find myself in very dark places and something as simple as the flashlight feature helps to keep me safe. I love the speed of switching from one app/feature to another. I'm grateful for my cellular device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my A15 5G
on February 25, 2025
Posted by: Mike08171997
[This review was collected as part of a promotion.] My favorite thing about my A15 5G is I have the ability to optimize my ram when I first had a Samsung phone it didn't have that option back then, now Samsung has added audio eraser, it helps when I want to keep a video I downloaded but don't want the audio, Samsung has evolved and I sure am proud to have my A15 5G
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this Phone!
on February 25, 2025
Posted by: Superman78
[This review was collected as part of a promotion.] I love how much storage it has. I love that it has a headphone jack. Please keep the headphone jack for the A17. Wireless headphones die too quickly and wired headphones never fail.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A-15
on February 25, 2025
Posted by: Bigwilly
[This review was collected as part of a promotion.] Very reliable phone I enjoy the features and the 5G network overall it's the best phone I had so far and the plan as well happy to have Samsung A-15 phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I've had no issues
on February 25, 2025
Posted by: Scarter
[This review was collected as part of a promotion.] No issues with the performance of this phone or of the apps
Value
5
Written by a customer while visiting Samsung US