Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Screen and visual quality on point
on February 25, 2025
Posted by: ShotgunnShellz
[This review was collected as part of a promotion.] Love using apps for recording. Storage is great and audio is very clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is very reliable also battery life is re
on February 25, 2025
Posted by: Will112417
[This review was collected as part of a promotion.] It's great with uploading videos download videos and photos are also great quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I expected from Samsung
on February 25, 2025
Posted by: Corpuscoco361
[This review was collected as part of a promotion.] System lags when starting up or unlocking screen does not turn on immediately when power button is pushed. There is very little memory to this phone as well.
Value
3
Response from Samsung USBy R&R, February 27, 2025
Hola Corpuscoco361,
Thank you for letting us know about your experience with your Galaxy A15 5G. Suppose you notice that your phone is lagging during start-up. This typically happens because a lot of apps get aligned during start-up. Starting your phone in safe mode will help you see if the apps installed on your device are delaying the start process, and you can modify your phone accordingly. For example, if you start your phone in safe mode and it starts up without lag, then you can remove the application causing the slow start-up by the process of elimination. Please see the article below on how to start your phone in safe mode. Your phone screen may not start right away because your phone is processing the action. Ensuring you are clearing your phone's RAM will assist with this significantly. Is your device getting glitchy and slow? Please clean up your device's memory to improve its performance. From Settings, swipe to and tap Device care. Tap Memory, then Clean to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. We are here to help if you would like additional information on optimizing your device or assistance with personalizing your device to your liking. Please get in touch with our Samsung Support Team. We thank you for your feedback. Your support means a lot to us at Samsung! -Ty
Power on your Galaxy phone or tablet in Safe mode.
https://www.samsung.com/us/support/answer/ANS10003495/
Samsung Support
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Samsung Community
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Facebook
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Thank you for letting us know about your experience with your Galaxy A15 5G. Suppose you notice that your phone is lagging during start-up. This typically happens because a lot of apps get aligned during start-up. Starting your phone in safe mode will help you see if the apps installed on your device are delaying the start process, and you can modify your phone accordingly. For example, if you start your phone in safe mode and it starts up without lag, then you can remove the application causing the slow start-up by the process of elimination. Please see the article below on how to start your phone in safe mode. Your phone screen may not start right away because your phone is processing the action. Ensuring you are clearing your phone's RAM will assist with this significantly. Is your device getting glitchy and slow? Please clean up your device's memory to improve its performance. From Settings, swipe to and tap Device care. Tap Memory, then Clean to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. We are here to help if you would like additional information on optimizing your device or assistance with personalizing your device to your liking. Please get in touch with our Samsung Support Team. We thank you for your feedback. Your support means a lot to us at Samsung! -Ty
Power on your Galaxy phone or tablet in Safe mode.
https://www.samsung.com/us/support/answer/ANS10003495/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
It's kinda slow
on February 25, 2025
Posted by: Crazywhitechick
[This review was collected as part of a promotion.] It's slow, and always shuts down and I want a new one
Value
2
Response from Samsung USBy R&R, February 27, 2025
Namaste Crazywhitechick,
Thank you for letting us know how it is going with your Galaxy A15 5G phone. Suppose you notice slowing down with your device. In that case, a quick optimization will allow you to quickly improve your device performance and help identify areas that may be causing the slowdown. Please see the article linked below for device optimization. Your device shut down unexpectedly, possibly due to updates. If you have auto-restart turned on, it may cause your phone to shut down. You can verify this by checking your device’s settings. Open Settings > Tap Device care, Tap Auto optimization, Tap Auto restart, Tap the switches to turn the Auto restart feature on or off, and set a schedule. More on this will be in an article linked below. We hope these troubleshooting options help and that you can learn more about your device and set it up in a way you like. We thank you for your feedback. Your support means a lot to us at Samsung! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet reboots repeated
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for letting us know how it is going with your Galaxy A15 5G phone. Suppose you notice slowing down with your device. In that case, a quick optimization will allow you to quickly improve your device performance and help identify areas that may be causing the slowdown. Please see the article linked below for device optimization. Your device shut down unexpectedly, possibly due to updates. If you have auto-restart turned on, it may cause your phone to shut down. You can verify this by checking your device’s settings. Open Settings > Tap Device care, Tap Auto optimization, Tap Auto restart, Tap the switches to turn the Auto restart feature on or off, and set a schedule. More on this will be in an article linked below. We hope these troubleshooting options help and that you can learn more about your device and set it up in a way you like. We thank you for your feedback. Your support means a lot to us at Samsung! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet reboots repeated
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best of all...
on February 25, 2025
Posted by: Sanpen77
[This review was collected as part of a promotion.] I have tried to many different brands and models and so far this Samsung galaxy is the best!! I Iike everything, since the shape, the size and of course the system, I have the possibility to upgrade my phone for a newer version but I think I'm going to wait a little bit more, i love my phone!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best budget phone of 2024!
on February 25, 2025
Posted by: JustSomeoneWhoEnjoysA155G
[This review was collected as part of a promotion.] This Samsung Galaxy A15 5G is the best budget phone that I have used! This can pretty much do 90% of the flagship, and on a budget! I love the new refresh compared to the A14 5G, and switching from a Motorola phone, I'm never switching to any other brand. Samsung for the win!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Product Have Great Feature And I Love It...
on February 25, 2025
Posted by: ParisAnn
[This review was collected as part of a promotion.] It's A Great Product For I Can Take Picture Video And Play My Games With No Problem It's Have Great Feature And I Just Love The Way It's Made Had My Phone For Some Years Now And Have No Problem with It At All I Just Need A Up Grade And That's Will Be It....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is serviceable with a decent camera.
on February 25, 2025
Posted by: KillerOfGiants71
[This review was collected as part of a promotion.] This Galaxy A15 phone is serviceable with a decent camera. It would be nice if the processor was a bit quicker but it's not bad. It has a good amount of hard drive memory and allows me to keep as many apps, games and books on it as I want. It does have seamless actions across apps which is nice. And the camera is pretty good too. Overall it's a good budget phone.
Value
4
Written by a customer while visiting Samsung US