Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This phone it's great in all aspects.
on February 11, 2025
Posted by: Miosant
[This review was collected as part of a promotion.] This phone it's great in all aspects like display quality, battery life, camera performance, voice quality, and durability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the big screen!
on February 11, 2025
Posted by: HistoryGirl23
[This review was collected as part of a promotion.] The screen is bigger than my old phone and I really enjoy watching videos and scrolling social media with the bigger display.
I like the Samsung themes with different colors and holiday images.
Seamless actions across apps.
I like the Samsung themes with different colors and holiday images.
Seamless actions across apps.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is reliable
on February 11, 2025
Posted by: Adams7480
[This review was collected as part of a promotion.] Phone is reliable have not had issues in fact I dropped it and cracked bottom corner still working without issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is so stylish 😍
on February 11, 2025
Posted by: Manish
[This review was collected as part of a promotion.] This product is so stylish 😍 I love it, I bought for my Mother. She is enjoying with this Device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone !
on February 11, 2025
Posted by: GalaxyGal
[This review was collected as part of a promotion.] I constantly watch movies and video chat on my phone. I have never had a problem with any Samsung device. My son and I have the same phone. I really enjoy the camera. I often use my phone for zoom calls and scanning documents. It's easy for me to navigate seamlessly from app to app. I rely on samsung products in general and so does my family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A15 5g is a great device
on February 11, 2025
Posted by: SLIMM22HOG
[This review was collected as part of a promotion.] Everything I've expected. No complaints at all. Except that the screen touch factor needs to be adjusted frequently. Other then than.... Very Satisfied customer 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My samsung
on February 11, 2025
Posted by: Ladydi
[This review was collected as part of a promotion.] My device is ok. I don't think Samsungs are cracked up to be what people think. Don't get me wrong it's a nice phone, however, I play 1 game......ONLY 1 and the phone can NOT keep up with the graphics. It completely slows the phone down until it can catch up. I don't like that mot one bit. The camera is good. I just think technology is too much. Some is good but things are getting out of hand crazy with AI. That's just my belief. Unless your rich I could never afford to buy a brand new samsung!! I've always wanted one but as stated they're not all they're cracked up to be. I have a screen protector on & my screen is still cracked. Sometimes my finger print will not unlock my phone. That's also frustrating
Value
3
Response from Samsung USBy R&R, February 18, 2025
Hey LadyDi,
Thank you for sharing your experience with your Galaxy A15 5G. With the advancement of modern technology, the way we use our mobile devices has been transformed in ways we could have never imagined. All we can do on our devices now has changed the way we live our lives, and Samsung, as a pioneer in this innovation, is proud to be a part of this journey. When your device’s performance starts to change and you are not quite sure, it isn’t behaving in the method you have known it to, we are here to help. If you are playing your game and you notice your phone isn’t responding or reacting accurately, one troubleshooting option is to ensure your background applications have been shut down. In some instances, the background apps are pulling processing power causing your device to seem as though it is slowing down while you are using it. Having the convenient option of unlocking your phone with your fingerprint can come in handy. From time to time you may have to go into the biometrics settings and update your fingerprint. Also, ensuring nothing is blocking your fingerprint sensor can make a difference. Of course, different oils and debris that may be on your hand may affect how you interact with the biometrics. There will be a link just below that goes more into detail about biometrics and re-establishing your fingerprint.
We are always here to assist, if you have any questions please feel free to reach out to our Samsung Support Team for further assistance. We thank you for your feedback, you are a valued part of Samsung!
-Ty
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001613/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for sharing your experience with your Galaxy A15 5G. With the advancement of modern technology, the way we use our mobile devices has been transformed in ways we could have never imagined. All we can do on our devices now has changed the way we live our lives, and Samsung, as a pioneer in this innovation, is proud to be a part of this journey. When your device’s performance starts to change and you are not quite sure, it isn’t behaving in the method you have known it to, we are here to help. If you are playing your game and you notice your phone isn’t responding or reacting accurately, one troubleshooting option is to ensure your background applications have been shut down. In some instances, the background apps are pulling processing power causing your device to seem as though it is slowing down while you are using it. Having the convenient option of unlocking your phone with your fingerprint can come in handy. From time to time you may have to go into the biometrics settings and update your fingerprint. Also, ensuring nothing is blocking your fingerprint sensor can make a difference. Of course, different oils and debris that may be on your hand may affect how you interact with the biometrics. There will be a link just below that goes more into detail about biometrics and re-establishing your fingerprint.
We are always here to assist, if you have any questions please feel free to reach out to our Samsung Support Team for further assistance. We thank you for your feedback, you are a valued part of Samsung!
-Ty
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001613/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
My A15 is my Righthand & Completely Necessary
on February 11, 2025
Posted by: A154life
[This review was collected as part of a promotion.] I absolutely love my Samsung galaxy device. It's seamless actions across all apps is so user friendly and such a necessary tool in my life. I use my device to run my small business as well as design websites and logos straight from my phone. I also check my emails, READ my voicemails and other correspondences. My device is my alarm as well as my daily task assistance and GPS while on the road. It streams my YouTube music and movies with ease as well as casts to my projector like no problem. I cannot live without my device!
Value
5
Written by a customer while visiting Samsung US