Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has amazing features!
on February 11, 2025
Posted by: Eazym5214
[This review was collected as part of a promotion.] This device is amazing! I can play my games and stream music all at the same time i can also watch my favorite movies with high speed connection it is not to big or to small of a device i feel like it is just right for every day use. It has seamless action across all apps! Perfect for doing your fitness routines and keeping track of your progress as you move through out the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on February 11, 2025
Posted by: JamesB
[This review was collected as part of a promotion.] Great phone has tons of storage and does everything a middle-aged man could want
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This product is fair
on February 11, 2025
Posted by: AbbyRoad66
[This review was collected as part of a promotion.] The phone is slow, I have to install and reinstall some apps to work right. Charge is slow.
Value
2
Response from Samsung USBy R&R, February 17, 2025
Hello To You AbbyRoad66,
We are happy to hear from you letting us know how your experience with your Galaxy A15 5G has been going for you. We take opportunities such as yours to provide you with some options to achieve the maximum output of your device. One of the first troubleshooting steps you can take to help improve your device's speed is optimizing it. By Quick optimization, the Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and straightforward. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Often, apps we use accumulate data that stays stored on your device, making your device slow down and not give the optimal performance. Before uninstalling and reinstalling your apps, try clearing the cache in the app. Clearing the cache is similar to a spring cleaning for that app, cleaning out the old to prepare for the new information that is about to come in. To do this, open Settings, swipe to it, and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache. If you want faster charging for your device, go to Settings, select Battery, and then to Charging settings. You will have the option to select Fast charging if desired. Also, ensure you use a Samsung-authorized charging cable and adapter for the best charging quality. It's been great addressing your review. Thank you for being a part of the Samsung Team!
-Ty
Samsung Support
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We are happy to hear from you letting us know how your experience with your Galaxy A15 5G has been going for you. We take opportunities such as yours to provide you with some options to achieve the maximum output of your device. One of the first troubleshooting steps you can take to help improve your device's speed is optimizing it. By Quick optimization, the Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and straightforward. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Often, apps we use accumulate data that stays stored on your device, making your device slow down and not give the optimal performance. Before uninstalling and reinstalling your apps, try clearing the cache in the app. Clearing the cache is similar to a spring cleaning for that app, cleaning out the old to prepare for the new information that is about to come in. To do this, open Settings, swipe to it, and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache. If you want faster charging for your device, go to Settings, select Battery, and then to Charging settings. You will have the option to select Fast charging if desired. Also, ensure you use a Samsung-authorized charging cable and adapter for the best charging quality. It's been great addressing your review. Thank you for being a part of the Samsung Team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is number 1
on February 11, 2025
Posted by: LadyC84
[This review was collected as part of a promotion.] I've always love the quality of samsung phones. The picture quality is great and I love that I get a lot of storage. Love the security features for the the device. I've never had issues with device running poorly. The device is also very durable with plenty of options for extra protection. Has a great screen quality and nice size to watch videos, movies and to play games. Sound quality is also amazing. Samsung is a great phone, I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This phone has not been my favorite.
on February 11, 2025
Posted by: samsungdiehard
[This review was collected as part of a promotion.] This phone seems to have issues with speed, connection, screen transition. In other words it seems like it's "lagging" and freezes often. On the positive side though, this phone is very durable.
Value
2
Response from Samsung USBy R&R, February 18, 2025
Hello Samsungdiehard,
Let's start with the positive of your Galaxy A15 5G; it is incredible that your phone is durable and provides you with the support of security, and you know your phone is going to withstand. We wanted a phone that was not only stylish but could be easy to handle and feel good in your hands. When it comes to your device feeling like it is "lagging", we may have some troubleshooting steps that could possibly assist with improving your phone's performance. You play a crucial role in this process. One method to consider is freeing up space on your phone. From Settings, swipe to and tap Device care. Tap Memory, and then tap Clean now to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. Restarting your phone after completing this process may be a great idea to ensure the change takes effect. As there are additional troubleshooting steps you can complete if you are still seeing the same behavior in your phone, a link to an article will be below for your convenience. We encourage you to contact our Samsung Support Team if you would like further assistance. We thank you for reaching out and sharing your experience. Thank you for being a part of the Samsung Team!
-Ty
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Let's start with the positive of your Galaxy A15 5G; it is incredible that your phone is durable and provides you with the support of security, and you know your phone is going to withstand. We wanted a phone that was not only stylish but could be easy to handle and feel good in your hands. When it comes to your device feeling like it is "lagging", we may have some troubleshooting steps that could possibly assist with improving your phone's performance. You play a crucial role in this process. One method to consider is freeing up space on your phone. From Settings, swipe to and tap Device care. Tap Memory, and then tap Clean now to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. Restarting your phone after completing this process may be a great idea to ensure the change takes effect. As there are additional troubleshooting steps you can complete if you are still seeing the same behavior in your phone, a link to an article will be below for your convenience. We encourage you to contact our Samsung Support Team if you would like further assistance. We thank you for reaching out and sharing your experience. Thank you for being a part of the Samsung Team!
-Ty
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fast reliable enough storage
on February 11, 2025
Posted by: Meganoo
[This review was collected as part of a promotion.] Easy-to-use slim enough to put in back pocket of your pant,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product is dependable
on February 11, 2025
Posted by: Barbara1fan
[This review was collected as part of a promotion.] Now brief I love this phone. It is very dependable and fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on February 11, 2025
Posted by: Mickey916
[This review was collected as part of a promotion.] Originally I had the revvl 6 5g and it was okay. But I switched to galaxy a15 5g and I absolutely love it. It runs so smoothly. I can have all the apps I use on a daily basis and more for my kids without any interruption. The memory data is great! I haven't had to delete any pictures to make room for more, the seamless actions across apps is like no other! Going back so Samsung was one of the better choices I've made regarding phones and service!
Value
5
Written by a customer while visiting Samsung US