Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Phone galaxy
on February 11, 2025
Posted by: Lovely90
[This review was collected as part of a promotion.] I use this device for videos text call and for social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a good phone for starting but it's a bit slow
on February 11, 2025
Posted by: MissBe
[This review was collected as part of a promotion.] I'm only using my phone for calling, texting, watching something.
Value
3
Response from Samsung USBy R&R, February 15, 2025
Hi There MissBe,
The Galaxy A15 5G is a great choice for staying connected, whether you’re calling, texting, or streaming your favorite content. Samsung designs its devices with versatility in mind, and with a few moderations to your settings, you can see a difference in how it performs for you. An option you can consider is RAM Plus will use some of your phone's storage space to give you up to 8GB of virtual memory. From Battery and Device care, tap RAM Plus, and make sure the switch is turned on. Then, tap the amount of GB you'd like to allow and tap Restart when prompted to restart your phone with your desired setting in place. Inactive apps will be moved to virtual memory so that more RAM is available for the apps you are currently using. Of course, we can only provide so much information without truly knowing what you are experiencing exactly. If you like to learn some troubleshooting steps, please contact our Samsung Support Team to discover additional troubleshooting options and how to make your device work for you. Your input is insightful for us. We thank you for being a part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
The Galaxy A15 5G is a great choice for staying connected, whether you’re calling, texting, or streaming your favorite content. Samsung designs its devices with versatility in mind, and with a few moderations to your settings, you can see a difference in how it performs for you. An option you can consider is RAM Plus will use some of your phone's storage space to give you up to 8GB of virtual memory. From Battery and Device care, tap RAM Plus, and make sure the switch is turned on. Then, tap the amount of GB you'd like to allow and tap Restart when prompted to restart your phone with your desired setting in place. Inactive apps will be moved to virtual memory so that more RAM is available for the apps you are currently using. Of course, we can only provide so much information without truly knowing what you are experiencing exactly. If you like to learn some troubleshooting steps, please contact our Samsung Support Team to discover additional troubleshooting options and how to make your device work for you. Your input is insightful for us. We thank you for being a part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great for multitasking!
on February 11, 2025
Posted by: ErnieEarl
[This review was collected as part of a promotion.] My Samsung Galaxy A15 5G phone is so awsome. Transitions between open apps is seamless! It takes great pictures, and the sound quality coming out of the speaker is nice and loud!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly
on February 11, 2025
Posted by: MermaidTBH
[This review was collected as part of a promotion.] This was an upgrade from the A14 5G. I like that it is a little smaller. The transition from the older phone to this one was simple. There are a few newer features that I'm still learning, but I'm really glad that I upgraded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on February 11, 2025
Posted by: abtitanup12
[This review was collected as part of a promotion.] You're right, my apologies. Let's expand that summary to reach closer to 1500 characters while keeping it concise and impactful.
Android's strength lies in its extensive customization, allowing users granular control over their mobile experience. From launchers and icon packs to system-level modifications, Android empowers individuals to personalize their devices beyond simple wallpapers. This contrasts sharply with iOS's more restrictive, though streamlined, approach. Android's open nature fosters a diverse ecosystem, offering a wide range of hardware choices and price points, catering to various budgets and preferences. Users can tailor their devices to perfectly reflect their individual style and needs, optimizing everything from the home screen layout to the keyboard. This flexibility is a key differentiator, attracting users who value personalization and control. Beyond aesthetics, customization extends to functionality, with widgets and custom ROMs allowing for deep system tweaks. While iOS prioritizes ease of use and a consistent experience, Android champions user freedom and adaptability. This makes Android a powerful platform for those seeking a truly personalized and dynamic mobile experience, going beyond mere status symbols to offer genuine functional and aesthetic control. The ability to fine-tune every aspect, from fonts and themes to core system behavior (with rooting), makes Android a compelling choice for tech enthusiasts.
Android's strength lies in its extensive customization, allowing users granular control over their mobile experience. From launchers and icon packs to system-level modifications, Android empowers individuals to personalize their devices beyond simple wallpapers. This contrasts sharply with iOS's more restrictive, though streamlined, approach. Android's open nature fosters a diverse ecosystem, offering a wide range of hardware choices and price points, catering to various budgets and preferences. Users can tailor their devices to perfectly reflect their individual style and needs, optimizing everything from the home screen layout to the keyboard. This flexibility is a key differentiator, attracting users who value personalization and control. Beyond aesthetics, customization extends to functionality, with widgets and custom ROMs allowing for deep system tweaks. While iOS prioritizes ease of use and a consistent experience, Android champions user freedom and adaptability. This makes Android a powerful platform for those seeking a truly personalized and dynamic mobile experience, going beyond mere status symbols to offer genuine functional and aesthetic control. The ability to fine-tune every aspect, from fonts and themes to core system behavior (with rooting), makes Android a compelling choice for tech enthusiasts.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I like the automatic erasing, it takes great pictu
on February 11, 2025
Posted by: Biglove72
[This review was collected as part of a promotion.] New briefing seamless action auto erase and great pictures
Value
3
Response from Samsung USBy R&R, February 15, 2025
Hello Biglove72,
Thank you for sharing your feedback on the Galaxy A15 5G. We truly appreciate it! Some of the features you've highlighted, such as the "Now briefing," "Seamless action" across different applications, and the “Audio eraser”, are also available on the new Galaxy S25 Ultra. These features simplify finding information and allow you to take stunning pictures with exceptional quality. The “Audio eraser” is a useful tool that lets you edit your videos to achieve the quality you desire, enhancing your favorite moments even further. With the new Galaxy AI, you now have a true companion. We thank you for your review and for being a part of the Samsung community!
-Ty
Galaxy AI
https://www.samsung.com/us/galaxy-ai/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your feedback on the Galaxy A15 5G. We truly appreciate it! Some of the features you've highlighted, such as the "Now briefing," "Seamless action" across different applications, and the “Audio eraser”, are also available on the new Galaxy S25 Ultra. These features simplify finding information and allow you to take stunning pictures with exceptional quality. The “Audio eraser” is a useful tool that lets you edit your videos to achieve the quality you desire, enhancing your favorite moments even further. With the new Galaxy AI, you now have a true companion. We thank you for your review and for being a part of the Samsung community!
-Ty
Galaxy AI
https://www.samsung.com/us/galaxy-ai/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not so great
on February 11, 2025
Posted by: Koralee407
[This review was collected as part of a promotion.] Overall I would have to say the A15 5G is not a good quality phone. 5G is very very slow so I've had to take it off of 5G and put it on 2.4. The system in the phone just lags. I have to reboot the phone at least twice a day. .It takes 45 to 60 seconds for the phone to call out after the number and call button are tapped. There is a long delay before the call goes through. Low quality camera. Can't use some apps I have used on other phone. This one is not compatible with some popular apps.
Value
2
Response from Samsung USBy R&R, February 15, 2025
Hi There Koralee407,
Your detailed feedback on your experience with the Galaxy A15 5G has provided valuable insights into how users interact with their devices and the outcomes they achieve. This device is designed for 5G connectivity while maintaining a sleek design and offering all the essential modern features. To enhance the performance of your device, it's important to keep the software updated for patch improvements, ensure that frequently used apps are up to date, and regularly clear your phone's cache. Personalizing your phone based on your preferences can significantly change how you interact with it. While it may require some adjustments, it's entirely achievable. We are here to assist you in understanding how you use your device and what settings can be adjusted, enabled, or disabled. Please feel free to reach out to our Samsung Support Team, as our priority is ensuring that your device serves your best interests. With the Galaxy A15 5G, we are committed to your satisfaction. We truly value your feedback. Thank you for being a part of the Samsung ecosystem!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your detailed feedback on your experience with the Galaxy A15 5G has provided valuable insights into how users interact with their devices and the outcomes they achieve. This device is designed for 5G connectivity while maintaining a sleek design and offering all the essential modern features. To enhance the performance of your device, it's important to keep the software updated for patch improvements, ensure that frequently used apps are up to date, and regularly clear your phone's cache. Personalizing your phone based on your preferences can significantly change how you interact with it. While it may require some adjustments, it's entirely achievable. We are here to assist you in understanding how you use your device and what settings can be adjusted, enabled, or disabled. Please feel free to reach out to our Samsung Support Team, as our priority is ensuring that your device serves your best interests. With the Galaxy A15 5G, we are committed to your satisfaction. We truly value your feedback. Thank you for being a part of the Samsung ecosystem!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Okay phone
on February 11, 2025
Posted by: Gman12
[This review was collected as part of a promotion.] Gets stuck in apps,not sure why it sticks. Even after reboot I'm having these issues.
Value
3
Response from Samsung USBy R&R, February 15, 2025
Hi Gman,
Thank you for taking the time to share your experience with us. We understand that getting stuck on an app on your Galaxy A15 5G is not how you want to start your day. If you’re experiencing unresponsive apps, it might be time for a little spring cleaning. Fortunately, you don’t need to uninstall the app or reset your phone or tablet. Instead, you can clear the app's cache or data. Clearing an app's cache is like refreshing it by removing any leftover files that could be slowing it down. To do this, open the Settings app, swipe, and tap on Apps. Locate the app you want to clear, tap on Storage, and then select Clear cache. Keeping your apps and system updated can significantly enhance overall performance. You can check for updates by going to Settings and then Device Care, which may improve how your device operates. Regularly clearing the cache from your apps also helps boost your device’s performance. For more troubleshooting steps, please refer to the article linked below. Thank you for sharing your feedback with us. We truly value you as a customer here at Samsung!
-Ty
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to share your experience with us. We understand that getting stuck on an app on your Galaxy A15 5G is not how you want to start your day. If you’re experiencing unresponsive apps, it might be time for a little spring cleaning. Fortunately, you don’t need to uninstall the app or reset your phone or tablet. Instead, you can clear the app's cache or data. Clearing an app's cache is like refreshing it by removing any leftover files that could be slowing it down. To do this, open the Settings app, swipe, and tap on Apps. Locate the app you want to clear, tap on Storage, and then select Clear cache. Keeping your apps and system updated can significantly enhance overall performance. You can check for updates by going to Settings and then Device Care, which may improve how your device operates. Regularly clearing the cache from your apps also helps boost your device’s performance. For more troubleshooting steps, please refer to the article linked below. Thank you for sharing your feedback with us. We truly value you as a customer here at Samsung!
-Ty
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US