Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This product does have great features.
on February 8, 2025
Posted by: TrapSavage
[This review was collected as part of a promotion.] I love this Samsung Galaxy Phone it is a overall good phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad service
on February 8, 2025
Posted by: Services
[This review was collected as part of a promotion.] My phone over heats all the time. And the video pixel is bad as well . Can't really hear the caller.
Value
1
Response from Samsung USBy R&R, February 11, 2025
Hi Services,
Thank you for contacting us regarding your Galaxy A15 5G device. We appreciate your interest in learning about your device. With some adjustments, you can soon have the perfect companion. One helpful feature is Auto optimization, which allows you to optimize your phone. To optimize your device, go to Settings and select Device Care. This will help close background applications and processes that you may not be aware of. If your phone is overheating, please ensure that your device and its apps are updated to the latest software versions. Keeping your software current can significantly improve performance. For more information on keeping your Galaxy device at its normal operating temperature, please see the link provided below. Additionally, you can get help and perform interactive checks on your phone using the Samsung Member app. Try playing back a voice recording to check your microphone; if you can hear yourself, there may be an issue with the other end of the call or your service provider. If you cannot hear your recording, we are here to assist you further. Please feel free to reach out to our Samsung Support Team. We look forward to hearing from you. Thank you for choosing Samsung!
-Ty
https://www.samsung.com/us/support/answer/ANS10002887/
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Thank you for contacting us regarding your Galaxy A15 5G device. We appreciate your interest in learning about your device. With some adjustments, you can soon have the perfect companion. One helpful feature is Auto optimization, which allows you to optimize your phone. To optimize your device, go to Settings and select Device Care. This will help close background applications and processes that you may not be aware of. If your phone is overheating, please ensure that your device and its apps are updated to the latest software versions. Keeping your software current can significantly improve performance. For more information on keeping your Galaxy device at its normal operating temperature, please see the link provided below. Additionally, you can get help and perform interactive checks on your phone using the Samsung Member app. Try playing back a voice recording to check your microphone; if you can hear yourself, there may be an issue with the other end of the call or your service provider. If you cannot hear your recording, we are here to assist you further. Please feel free to reach out to our Samsung Support Team. We look forward to hearing from you. Thank you for choosing Samsung!
-Ty
https://www.samsung.com/us/support/answer/ANS10002887/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on February 8, 2025
Posted by: Kydd27
[This review was collected as part of a promotion.] Streaming video call for job and family and gaming
Value
5
Response from Samsung USBy R&R, May 16, 2025
Hiya Kydd27,
Thank you for sharing your experience with the Galaxy A15 5G! We’re thrilled to hear that the picture quality is enhancing your video calls, family time, and gaming experience. This device is designed to bring clarity and performance together, making every connection feel a little more personal and immersive. We're happy to hear that it fits your lifestyle so well! Thanks for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy A15 5G! We’re thrilled to hear that the picture quality is enhancing your video calls, family time, and gaming experience. This device is designed to bring clarity and performance together, making every connection feel a little more personal and immersive. We're happy to hear that it fits your lifestyle so well! Thanks for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Perks of owning a Samsung a-15
on February 8, 2025
Posted by: LOVE2SPENDMONEY
[This review was collected as part of a promotion.] I would highly recommend this phone, I have had it for a couple months now and it works perfectly, it runs very smooth, does not lag, has a great memory depending on the version of gigabytes you get. I would even say it is better than some phones, it has face ID, finger print scanner, and your regular password, in conclusion I would highly recommend it because it runs smooth, has a great price tag, and is overall a very good phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First time using galaxy phone I like it so much
on February 8, 2025
Posted by: Mickeyshop
[This review was collected as part of a promotion.] First time using galaxy phone. Every thing on the phone it so easy to use phone & there is nothing to change about
Value
5
Response from Samsung USBy R&R, May 16, 2025
Hello and Welcome Michael,
Welcome to the Galaxy family! We’re so glad your first experience with a Galaxy device has been this enjoyable. Ease of use and satisfaction right out of the box is precisely what we aim for. So glad you're finding it intuitive and easy to use. That seamless experience is what we strive for! Thank you for being a valued Samsung customer!
-Ty
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Welcome to the Galaxy family! We’re so glad your first experience with a Galaxy device has been this enjoyable. Ease of use and satisfaction right out of the box is precisely what we aim for. So glad you're finding it intuitive and easy to use. That seamless experience is what we strive for! Thank you for being a valued Samsung customer!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Works well
on February 8, 2025
Posted by: Sameldcamel1
[This review was collected as part of a promotion.] Works well for streaming and apps easily downloaded and start quick
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The A15 Samsung is amazing
on February 8, 2025
Posted by: ForTheEmpireRAHHH
[This review was collected as part of a promotion.] The phone runs amazing on all/most apps. If you play games that require high quality performance such as call of duty or any other game like that I would recommend this phone. I've dropped this phone around 20 times and I haven't seen a single crack in it so it has great durability. Overall product quality is amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on February 8, 2025
Posted by: Avidreader81
[This review was collected as part of a promotion.] I love my phone. It so easy to use and setup. The updates keep me up-to-date.
Value
5
Response from Samsung USBy R&R, May 16, 2025
Hey Avidreader81,
We’re thrilled to hear how much you’re enjoying your Galaxy A15 5G! Its simple setup and smooth updates are just a few of the ways we work to make every day mobile use effortless and efficient. Your review highlights what makes this product a standout; thanks for your thoughtful words! We’re grateful for your support of Samsung!
-Ty
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We’re thrilled to hear how much you’re enjoying your Galaxy A15 5G! Its simple setup and smooth updates are just a few of the ways we work to make every day mobile use effortless and efficient. Your review highlights what makes this product a standout; thanks for your thoughtful words! We’re grateful for your support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US