Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Excellent short-term phone
on December 14, 2024
Posted by: Jim in Tampa
It was great for four months then it died. Because it was a gift , I couldnt provide a date and proof of purchase so i couldnt get warranty coverage. It was suitable for me and my first Samsung since my S7. It is unlikely i will relace it with another Samsung.
Response from Samsung USBy R&R, December 18, 2024
Hello Jim in Tampa,
Thank you for reaching out and sharing your experience with your Galaxy A15 5G device. We always appreciate hearing from our customers about how they are using their Samsung products, as it helps us ensure we meet your expectations. We're glad to know that you enjoy your Galaxy A15 and that the Super AMOLED display, enhanced with Vision Booster, provides a smooth, bright, and vivid viewing experience. The display is exceptional—clear and sharp, almost as if the objects on the screen are right in front of you.
If you can retrieve the details about your device, such as when and where you purchased it, we would like to explore repair options with you. I will also provide a link to a helpful article with some troubleshooting steps if you haven’t already tried them. Please ensure that your device is charged with an authorized Samsung charger and check that neither your phone nor your charger is damaged.
Samsung products are covered by a limited 12-month warranty against manufacturing defects in material and workmanship. Additionally, you can opt for Samsung Care+ on eligible devices for extended protection and additional support.
We invite you to contact our Samsung Support Team once you locate your purchase information. Even if you can’t find it, feel free to reach out; we might be able to look up certain details about your phone to help determine when it was purchased. Our team can be reached via phone at 1-800-SAMSUNG or through chat—links will be provided.
We value you as a Samsung customer and look forward to your continued loyalty.
What to do when your Samsung phone does not turn on
-Ty
Samsung Support
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Samsung Community
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Thank you for reaching out and sharing your experience with your Galaxy A15 5G device. We always appreciate hearing from our customers about how they are using their Samsung products, as it helps us ensure we meet your expectations. We're glad to know that you enjoy your Galaxy A15 and that the Super AMOLED display, enhanced with Vision Booster, provides a smooth, bright, and vivid viewing experience. The display is exceptional—clear and sharp, almost as if the objects on the screen are right in front of you.
If you can retrieve the details about your device, such as when and where you purchased it, we would like to explore repair options with you. I will also provide a link to a helpful article with some troubleshooting steps if you haven’t already tried them. Please ensure that your device is charged with an authorized Samsung charger and check that neither your phone nor your charger is damaged.
Samsung products are covered by a limited 12-month warranty against manufacturing defects in material and workmanship. Additionally, you can opt for Samsung Care+ on eligible devices for extended protection and additional support.
We invite you to contact our Samsung Support Team once you locate your purchase information. Even if you can’t find it, feel free to reach out; we might be able to look up certain details about your phone to help determine when it was purchased. Our team can be reached via phone at 1-800-SAMSUNG or through chat—links will be provided.
We value you as a Samsung customer and look forward to your continued loyalty.
What to do when your Samsung phone does not turn on
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Isitmondayet
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
A couple weeks in and it's what i expected - a solid, fairly priced, unlocked Samsung phone. This A15 5G replaced my A14 5G (which replaced my Samsung S7). The A15 (as expected) is a little smaller than the A14, but still much larger than the S7. Copying from the A14 to the A15 is very easy using the Samsung "SmartSwitch" application. I dont buy from the local phone stores anymore, making it a bit tedious to find my next phone. But it's worth my effort to get what I need/want vs. what 'they' want me to buy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Unlocked 1.1
on December 20, 2024
Posted by: I II I
So far so good. Lol. It's been fun trying to make sure this phone didn't start acting crazy on me. So I think I am pretty lucky. L
Written by a customer while visiting Samsung US
Customer Rating
2
Not Impressed
on December 26, 2024
Posted by: Elnora
from Detroit MI
Expertise:Beginner
No adapter. Not saving my passwords. Assistant Not working. I regret leaving my faithful metro pcs for this. I have had this phone a week and still can't figure it out
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy R&R, December 27, 2024
Hello Elnora,
Thank you for sharing your experience with your Galaxy A15 5G! We're excited to hear that you have the new A15; it's quite a device. With its bright and vibrant colors and long-lasting battery, it’s only natural that you'll want to do more with your phone.
Regarding your passwords, saving them may be a feature that you need to enable. Your phone does have options for a password keeper and autofill. If you have Samsung Pass set up, you'll be prompted to use your biometric data when logging into your accounts. Here’s how to use the Autofill service:
1. Navigate to and open **Settings**.
2. Tap **General management**, then tap **Passwords, passkeys, and autofill**.
3. Tap **Preferred service**, and ensure that **Samsung Pass** is selected.
You may also select Google; however, we highly recommend using Samsung Pass as it is powered by Samsung Knox, a defense-grade mobile security platform.
A link will be provided for more details and troubleshooting tips to help you get Samsung Pass up and running.
Additionally, the assistant on your phone is Bixby. I will provide a link to show you how to set up that feature so you can start taking advantage of all that your phone can do with Bixby.
We are always here to help! If you have any questions, please feel free to reach out to one of our dedicated Samsung Support Team members. You can contact us via phone or chat, whichever is more convenient for you.
We thank you for reaching out and we welcome you to the Samsung team.
Autofill passwords with Samsung Pass on your Galaxy phone
Use Bixby on the Galaxy A series
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G! We're excited to hear that you have the new A15; it's quite a device. With its bright and vibrant colors and long-lasting battery, it’s only natural that you'll want to do more with your phone.
Regarding your passwords, saving them may be a feature that you need to enable. Your phone does have options for a password keeper and autofill. If you have Samsung Pass set up, you'll be prompted to use your biometric data when logging into your accounts. Here’s how to use the Autofill service:
1. Navigate to and open **Settings**.
2. Tap **General management**, then tap **Passwords, passkeys, and autofill**.
3. Tap **Preferred service**, and ensure that **Samsung Pass** is selected.
You may also select Google; however, we highly recommend using Samsung Pass as it is powered by Samsung Knox, a defense-grade mobile security platform.
A link will be provided for more details and troubleshooting tips to help you get Samsung Pass up and running.
Additionally, the assistant on your phone is Bixby. I will provide a link to show you how to set up that feature so you can start taking advantage of all that your phone can do with Bixby.
We are always here to help! If you have any questions, please feel free to reach out to one of our dedicated Samsung Support Team members. You can contact us via phone or chat, whichever is more convenient for you.
We thank you for reaching out and we welcome you to the Samsung team.
Autofill passwords with Samsung Pass on your Galaxy phone
Use Bixby on the Galaxy A series
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Luis
from MA
Expertise:Intermediate
Verified Purchase:Yes
Had problem with phone since day 1, Worse phone I ever used
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, December 31, 2024
Hello Luis,
Thank you for sharing your experience with the Galaxy A15 5G. We take great pride in its stunning display and impressive camera capabilities. With a 5000 mAh battery, you can enjoy using your device for longer periods without interruption.
We understand that the device may not have fully met your expectations, and we would like to learn more about your experience. We encourage you to reach out to our dedicated Samsung Support Team, who are ready to help make your device more functional and better suited to your needs. You can contact us via phone or chat, and we would be delighted to assist you.
Thank you for your honest feedback, and thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G. We take great pride in its stunning display and impressive camera capabilities. With a 5000 mAh battery, you can enjoy using your device for longer periods without interruption.
We understand that the device may not have fully met your expectations, and we would like to learn more about your experience. We encourage you to reach out to our dedicated Samsung Support Team, who are ready to help make your device more functional and better suited to your needs. You can contact us via phone or chat, and we would be delighted to assist you.
Thank you for your honest feedback, and thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung GalaxyA15 5G
on December 29, 2024
Posted by: CYE CYE
I love this phone. It's probably one of the best phones that I have had in a long tim.
Written by a customer while visiting Samsung US
Customer Rating
4
still out for debate
on December 30, 2024
Posted by: my phone
from Clio Michigan
Expertise:Intermediate
I bought it a few months ago and I'm still trying to figure out how to use everything and find other things that I use to use on my old phone
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Slow
on December 31, 2024
Posted by: Anonymous
from New york
Expertise:Intermediate
I bought this In September and The camrea quality is amazing and the battery life to, tho I have problems with how slow The phone is
Features
4
Performance
1
Value
2
Response from Samsung USBy R&R, December 31, 2024
Hi Julian Vaughn,
Thank you for sharing your experience with your Galaxy A15 5G. We take pride in the camera and battery features of this device, so we're pleased to hear that you are happy with them.
To improve the speed of your device, we recommend using the Quick Optimization feature, which is already installed on your phone. This feature enhances your device's performance by identifying apps that consume excessive battery power, clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and simple. More information about keeping your device from slowing down can be found in a link below.
We also encourage you to reach out to our Samsung Support Team if you need assistance or have any questions. We are always here to help and look forward to hearing from you. Thank you for your feedback, and thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. We take pride in the camera and battery features of this device, so we're pleased to hear that you are happy with them.
To improve the speed of your device, we recommend using the Quick Optimization feature, which is already installed on your phone. This feature enhances your device's performance by identifying apps that consume excessive battery power, clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and simple. More information about keeping your device from slowing down can be found in a link below.
We also encourage you to reach out to our Samsung Support Team if you need assistance or have any questions. We are always here to help and look forward to hearing from you. Thank you for your feedback, and thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US