Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Awesomeest Phone ever.
on November 17, 2024
Posted by: Ilovelemons
[This review was collected as part of a promotion.] I really like this phone. It is always helpful, AND i git it for free by changing a phone number. The Galaxy Ai is so good, and i want to have another one. NIIICCCEEE
Value
5
Written by a customer while visiting Samsung US
Posted by: Jellena Sutherland
from Jamaica
Expertise:Expert
Verified Purchase:Yes
I like the fact that Samsung communicates with their customers. I love the phone, it work very well.. I love the camera it take beautiful pictures. I definitely recommend if you are looking for a reasonable smart phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on December 2, 2024
Posted by: Luv2shop
I so happy to use Samsung and this time l use Samsung Note10+
Written by a customer while visiting Samsung US
Posted by: kamck
from FL
Expertise:Intermediate
Verified Purchase:Yes
find the phone opens apps unexpectedly calls are clear, screen a good size
Performance
3
Design
3
Value
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hi Lamck,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Please take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Please take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
Written by a customer while visiting Samsung US
Posted by: Stan
from ID
Expertise:Expert
Verified Purchase:Yes
It worked well a month and then just died, I cann't even start it. So disappointing
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, December 11, 2024
Hello Stan,
Thank you for taking the time to share your thoughts on your Galaxy A15 5G phone. We appreciate hearing from our customers and learning about their experiences. We're proud of the A15, especially its long battery life, which helps our users stay productive.
If your phone is not turning on, several factors could be at play. I’m including a link to an article that outlines steps you can take to try to get your phone working again. One suggestion in the article is to perform a soft reboot, which may help restore your device.
If you continue to have the same experience after trying these basic troubleshooting steps, please don’t hesitate to contact our Samsung Support Team at 1-800-SAMSUNG for further assistance. We're here to discuss options and next steps if needed
We value you as a Samsung customer and appreciate you reaching out.
-Ty
Samsung phone or tablet will not power on or off
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on your Galaxy A15 5G phone. We appreciate hearing from our customers and learning about their experiences. We're proud of the A15, especially its long battery life, which helps our users stay productive.
If your phone is not turning on, several factors could be at play. I’m including a link to an article that outlines steps you can take to try to get your phone working again. One suggestion in the article is to perform a soft reboot, which may help restore your device.
If you continue to have the same experience after trying these basic troubleshooting steps, please don’t hesitate to contact our Samsung Support Team at 1-800-SAMSUNG for further assistance. We're here to discuss options and next steps if needed
We value you as a Samsung customer and appreciate you reaching out.
-Ty
Samsung phone or tablet will not power on or off
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Murad
Expertise:Expert
Verified Purchase:Yes
Beautiful color, great performance for the price, I highly recommend it for anyone to start exploring the Samsung experiant
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Senthil
from Orlando
Expertise:Expert
Verified Purchase:Yes
Touch is not that good. Most of the time the couldn’t find the call coming in what’s app or direct phone
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R, December 12, 2024
Hello Senthil,
Thank you for sharing your thoughts about your Galaxy A15 5G. We always appreciate feedback from our customers, as it helps us gain insight and continue to deliver innovative products that lead the market.
If your phone's touch sensor is experiencing delays, there could be a few reasons for this. First, ensure that your screen is clean and free of debris. If you have a screen protector, make sure it is applied securely and doesn't have any air bubbles.
Another factor to consider is your refresh rate settings and touchscreen sensitivity. Galaxy phones typically have a refresh rate set to 60 Hz, but you can adjust it to 90 Hz for smoother display movement. I will provide some resources to help you explore options for your touchscreen.
We also encourage you to contact our friendly Samsung Support Team, as we are always eager to assist our customers with troubleshooting options.
Touchscreen issues on a Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts about your Galaxy A15 5G. We always appreciate feedback from our customers, as it helps us gain insight and continue to deliver innovative products that lead the market.
If your phone's touch sensor is experiencing delays, there could be a few reasons for this. First, ensure that your screen is clean and free of debris. If you have a screen protector, make sure it is applied securely and doesn't have any air bubbles.
Another factor to consider is your refresh rate settings and touchscreen sensitivity. Galaxy phones typically have a refresh rate set to 60 Hz, but you can adjust it to 90 Hz for smoother display movement. I will provide some resources to help you explore options for your touchscreen.
We also encourage you to contact our friendly Samsung Support Team, as we are always eager to assist our customers with troubleshooting options.
Touchscreen issues on a Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great display
on December 14, 2024
Posted by: Scottysmobile
I just got this one and it is a good phone.lots of storage and it's picture is awesome.highly recommend it.⭐⭐⭐⭐⭐✅💯❤️👍
Written by a customer while visiting Samsung US