Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Amazing software
on August 26, 2024
Posted by: seantm
[This review was collected as part of a promotion.] Galaxy Ai beautifully integrated
Plenty of room for apps
Plenty of room for apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the overall speed of my phone
on August 26, 2024
Posted by: Mscott
[This review was collected as part of a promotion.] I mostly use my phone to browse the internet and check emails and to keep in touch with family and friends and in my opinion the Galaxy has been reliable thus far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Constant reboots after 1 year of being great phone
on August 26, 2024
Posted by: Connecticut
[This review was collected as part of a promotion.] Phone was fine for a year, then after a software update the phone constantly reboots due to conflict between 2 apps that came with the phone. Had to start using another browser due to this. Samsung Galaxy AI came close to resolving issue, but in searching web, a lot of folks have had and still have the issue. Phone is 2 years old this month and I would have given it at least 4 stars, but 3 star is more realistic. Like screen size and the many attributes of the A15 5g. Too bad for app conflict. May finally do factory reset
Value
3
Response from Samsung USBy Social Commerce, August 28, 2024
Aloha Connecticut,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are like oil changes and tune-ups for your phone or tablets, they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Third-party apps can cause random or constant reboots to happen on your phone or tablet. You can perform a software update; factory reset or turn on Safe mode to determine if an app is causing the issue. Please take a moment to review, "Samsung phone or tablet reboots repeatedly" when you have the available time to conduct some troubleshooting steps on your device to help resolve what you are experiencing with your Galaxy A15 rebooting itself. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/galaxy-ai/
https://www.samsung.com/us/support/troubleshooting/TSG01001475/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are like oil changes and tune-ups for your phone or tablets, they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Third-party apps can cause random or constant reboots to happen on your phone or tablet. You can perform a software update; factory reset or turn on Safe mode to determine if an app is causing the issue. Please take a moment to review, "Samsung phone or tablet reboots repeatedly" when you have the available time to conduct some troubleshooting steps on your device to help resolve what you are experiencing with your Galaxy A15 rebooting itself. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/galaxy-ai/
https://www.samsung.com/us/support/troubleshooting/TSG01001475/
Written by a customer while visiting Samsung US
Customer Rating
5
This thing has GREAT reviews
on August 26, 2024
Posted by: JennBeBe
[This review was collected as part of a promotion.] This Galaxy A15 5G is the BOMB!! It's has all the features only an AI could think of. I can't believe the speed of it, the many functions, the idea's they came up with this is exceptional!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good and bad
on August 26, 2024
Posted by: Trisha
[This review was collected as part of a promotion.] It's a good phone but it lags very bad and I don't have any of my games download on it...so I just use it for texting and phone calls other than that I use my galaxy s21 for everything else and I LOVE my galaxy s21
Value
2
Response from Samsung USBy Social Commerce, August 28, 2024
Greetings Trisha,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy A15. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone or tablet for faster, better performance. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy A15. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone or tablet for faster, better performance. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
2
This product is too slow for me!
on August 26, 2024
Posted by: Greedyheart2020
[This review was collected as part of a promotion.] As a previous owner of the Galaxy Note series, I guess I just expected more from the A15 5G. The A15 5G has a very slow response to touch. The camera is not up to par as i feel it should be , the screen itself just doesn't look clear to me. The Galaxy AI is just not usable on this device. I have to give the A15 5G a big thumbs down!
Value
2
Response from Samsung USBy Social Commerce, August 28, 2024
Hey there Greedyheart2020,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy device’s touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Take a moment to review, "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your touchscreen. Without having more details about what you may be experiencing with your camera and display functionality as well as with not being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support if you would like further assistance with troubleshooting your device at your earliest convenience. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
https://www.samsung.com/us/galaxy-ai/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy device’s touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Take a moment to review, "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your touchscreen. Without having more details about what you may be experiencing with your camera and display functionality as well as with not being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support if you would like further assistance with troubleshooting your device at your earliest convenience. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
https://www.samsung.com/us/galaxy-ai/
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on August 26, 2024
Posted by: Zabul86
[This review was collected as part of a promotion.] I game a lot on this device. It's an awesome device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good for a none galaxy phone.
on August 26, 2024
Posted by: Pinoy22
[This review was collected as part of a promotion.] Bought this phone for my son as a first phone and it's a pretty decent phone. It doesn't have AI so I'm glad about that! I would recommend for parents that are getting their kid a first none some product phone.
Value
4
Written by a customer while visiting Samsung US