Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Color only
on August 13, 2024
Posted by: SweetTea
[This review was collected as part of a promotion.] The galaxy do not have enough storage space and photos look bad
Value
2
Response from Samsung USBy Social Commerce, August 16, 2024
Greetings Sweettea,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If it feels like your Galaxy A15 may be running low on storage, don't forget that you do have expandable storage capabilities up to 1TB when you add a microSD card to your device! We would love nothing more than to be able to assist you with what you may be experiencing with your camera functionality, however, we need more information than we currently have available before we can do so. When you have the time, please reach out to Samsung Support for troubleshooting assistance on your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If it feels like your Galaxy A15 may be running low on storage, don't forget that you do have expandable storage capabilities up to 1TB when you add a microSD card to your device! We would love nothing more than to be able to assist you with what you may be experiencing with your camera functionality, however, we need more information than we currently have available before we can do so. When you have the time, please reach out to Samsung Support for troubleshooting assistance on your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Written by a customer while visiting Samsung US
Posted by: dave6017
from Cincinnati Ohio
Expertise:Intermediate
Verified Purchase:Yes
it's slow to respond to touches and switching apps.
No, I would not recommend this to a friend.
Features
4
Performance
2
Value
3
Response from Samsung USBy Social Commerce, August 16, 2024
Aloha Dave6017,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, feel free to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If your touchscreen is frozen or unresponsive, you can check out "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your device. Let us know if you have questions after reviewing these resources by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, feel free to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If your touchscreen is frozen or unresponsive, you can check out "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your device. Let us know if you have questions after reviewing these resources by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on August 13, 2024
Posted by: Leahlane
[This review was collected as part of a promotion.] Great features excellent platform enough space for all my music and apps it also doesn't freeze or get slow it's by far the best phone I've had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything I need and more!
on August 13, 2024
Posted by: RoadRunner62
[This review was collected as part of a promotion.] Great phone! I use it daily for everything. I watch TV when I am on the go and it is perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's slowing down
on August 13, 2024
Posted by: Sapshaps
[This review was collected as part of a promotion.] My galaxy phone is slowing down it does not load apps as fast or as smooth as it did when I first got it. I don't have a lot of apps cluttering up my phone either. There are only a key few apps I use, and unfortunately it takes way to long to gain access or open the app. I would love to be able to get a new phone with "Galaxy AI"...
Value
3
Response from Samsung USBy Social Commerce, August 16, 2024
Howdy Sapshaps,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature helps you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If you would like to share additional feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature helps you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If you would like to share additional feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
5
Ok phone!!!!
on August 13, 2024
Posted by: Sassy44
[This review was collected as part of a promotion.] I actually have a Samsung A14 phone. It overheats too much and battery is OK.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Excellent...sort of
on August 13, 2024
Posted by: ThomasR595
[This review was collected as part of a promotion.] This phone is superior in terms of Galaxy AI and functionality. The screen freezes sometimes when typing however...forcing the need to recycle the view.
Overall, however, I give it a B...or 7 on a 10 scale.
Value
3
Response from Samsung USBy Social Commerce, August 16, 2024
Salutations ThomasR595,
Thanks for taking the time out of your schedule to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to check out, "Samsung phone freezes and crashes" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. If you would like additional assistance after reviewing the resource that has been provided, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the time out of your schedule to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to check out, "Samsung phone freezes and crashes" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. If you would like additional assistance after reviewing the resource that has been provided, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
4
almost just as good as the galaxy s models.
on August 13, 2024
Posted by: may2may
[This review was collected as part of a promotion.] I have had several galaxy phones and currently use the A15 5G 128gb. I've always been a Samsung fan. but the A15 Is almost as good as the s models. the only problem I experienced is with the fingerprint reader and where it's located on the power button. it often cannot read my print and delays me opening my phone. I've had it several months and it features a lot of the same software as thee more expensive galaxies. the cameras is pretty good and has some neat features. I love the Samsung store and of course the theme options are fantastic, yes even the free ones are great. all in all I would recommend this purchase. Definitely good purchase. the sound quality is pretty good too. when it's turnd all the way up, you can hear this bad boy, almost deafening if too close. lol. I'm not a fan of its thickness either, and wish there was I had a different color, but that's what they make cases for. the phone isn't super light and it's not super heavy either, it's just right. you can feel the quality of this phone. the Images are crystal clear. if your wondering if you should or you shouldn't, and you want a galaxy that's affordable ,this is the one!
Value
4
Written by a customer while visiting Samsung US