Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great phone
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] My galaxy a15 5g is great.But runs out of memory. Over all I have loved my phone for over 5 years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone review
on August 12, 2024
Posted by: Upper14
[This review was collected as part of a promotion.] For what use this phone for it is good and dependable it just slow sometime do not like that you do not have the option to turn off the Galaxy AI feature
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 12, 2024
Posted by: Dmj007
[This review was collected as part of a promotion.] I like how fast it is in the resolution and the size
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great camera
on August 12, 2024
Posted by: Biggamec2
[This review was collected as part of a promotion.] I love my galaxy a15 I've always been aandroid customer for 15 years i don't like any other brand love samsung galaxy ai feature also
Value
3
Response from Samsung USBy Social Commerce, August 16, 2024
Howdy Biggamec2,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It's so wonderful to hear that you have been enjoying your Galaxy A15's camera quality. We also greatly appreciate your 15 years of loyalty! Please do not hesitate to reach out to us if you have any questions or if you would like any further assistance. That's what we're here for! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It's so wonderful to hear that you have been enjoying your Galaxy A15's camera quality. We also greatly appreciate your 15 years of loyalty! Please do not hesitate to reach out to us if you have any questions or if you would like any further assistance. That's what we're here for! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Written by a customer while visiting Samsung US
Customer Rating
5
Couldn't ask for more
on August 12, 2024
Posted by: KingJon
[This review was collected as part of a promotion.] This new Galaxy Ai on both phone and watches are insane honestly I just needed a cheap yet reliable phone and here I am with one does my job for me and I'm overall satisfied.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It sometimes freeze up
on August 12, 2024
Posted by: Hussletown
[This review was collected as part of a promotion.] The quality is very good but it seems to freeze up . Some times I don't Eant to charge.
Value
3
Response from Samsung USBy Social Commerce, August 16, 2024
Hey Hussletown,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy A15. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your Galaxy phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a look at, "Samsung phone or tablet freezes and crashes" when you have the time to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For instance, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Also take a look at, "Galaxy phone or tablet will not charge" when you have the time to help resolve what you have described to be experiencing with charging your battery. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy A15. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your Galaxy phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a look at, "Samsung phone or tablet freezes and crashes" when you have the time to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For instance, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Also take a look at, "Galaxy phone or tablet will not charge" when you have the time to help resolve what you have described to be experiencing with charging your battery. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
1
Not good like the Galaxy S-series
on August 12, 2024
Posted by: KrissiD78
[This review was collected as part of a promotion.] Glitching, lagging,and freezing every day. Galaxy AI
Value
1
Response from Samsung USBy Social Commerce, August 16, 2024
Good day KrissiD78,
Thank you for finding the time out of your day to share your thoughts with us about your Samsung Galaxy A15. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a moment to also review, "Samsung phone freezes and crashes" to help resolve what you may be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. We're here for you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the time out of your day to share your thoughts with us about your Samsung Galaxy A15. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a moment to also review, "Samsung phone freezes and crashes" to help resolve what you may be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. We're here for you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
1
TO BE HONEST, THIS PHONE IS NOTHING SPECIAL
on August 12, 2024
Posted by: Needanewphone
[This review was collected as part of a promotion.] I'm going to start with the fact that I specifically asked AI what smart phone is better then the A15, and the was basically all cell phones are better then this one!
I hate to give a bad review but I've had nothing but problems since I got this phone.
From cell provider down to the quality of the cell phone itself just lacks every way possible.
From cell provider down to the quality of the cell phone itself just lacks every way possible.
Needless to say, I don't recommend this phone because I've had issues like, constant freezing, slow lagging apps, delays in calls, texts and voicemail. Even trying to get a replacement through the warranty was found to be absolutely impossible.
Value
1
Response from Samsung USBy Social Commerce, August 15, 2024
Salutations NeedAnewPhone,
Thanks for taking the opportunity to review your Samsung Galaxy A15. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to check out, "Samsung phone freezes and crashes" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support for further assistance in troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the opportunity to review your Samsung Galaxy A15. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to check out, "Samsung phone freezes and crashes" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support for further assistance in troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US