Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Runs fast never had a problem with this phone
on August 12, 2024
Posted by: Autumn
[This review was collected as part of a promotion.] This phone has the best features for gaming. Have a lot of different games on my phone and not one time did it get slow. Lost of storage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A15 5G
on August 12, 2024
Posted by: M00nkn1ght
[This review was collected as part of a promotion.] My previous phone was a Galaxy J7 Star, which I really liked. It was pretty straight forward and user friendly. For those reasons I held onto it for a LONG time, until it didn't work properly anymore. My wife purchased a Galaxy A15 5G for me and I have to say that it is taking some getting use to. It has some very strange features and in my opinion, is NOT as user friendly as my previous phone. If I am speaking on speaker phone during a call, more often than not, the person that I am talking to either can't hear me or hears what they are saying repeated back to themselves. I think that is because of the design of the phone where the speaker are the microphone are literally right next to each other (when using speaker phone), which makes NO sense to me. Also, there are some really weird programming quirks; like when I am using Google Maps and Streaming music at the same time, the bottom navigation touch screen controls are overlapping with the Google touch controls. Very strange. And trying to take a screenshot is next to impossible. And as for how "AI" (Galaxy AI) is now being integrated into everything and pretty much forced upon everyone, NOT something that I am at all interested in.
Value
3
Response from Samsung USBy Social Commerce, August 14, 2024
Hey M00nkn1ght,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy A15. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few ways that you can capture a screenshot from your device. From any screen, press and release Side button and Volume down button. Or you can use your palm swipe to capture your screenshot. Here's how you can accomplish that by swiping the edge of your hand across it, from side to side, keeping in contact with the screen: 1. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. 2. Tap to enable this feature. For your convenience, I have included a link below to your device manual for your review. Galaxy AI is currently available on the following devices: S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like to share additional feedback with us regarding the performance of your device or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/galaxy-ai/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy A15. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few ways that you can capture a screenshot from your device. From any screen, press and release Side button and Volume down button. Or you can use your palm swipe to capture your screenshot. Here's how you can accomplish that by swiping the edge of your hand across it, from side to side, keeping in contact with the screen: 1. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. 2. Tap to enable this feature. For your convenience, I have included a link below to your device manual for your review. Galaxy AI is currently available on the following devices: S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like to share additional feedback with us regarding the performance of your device or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/galaxy-ai/
Written by a customer while visiting Samsung US
Customer Rating
5
Phone quantity
on August 12, 2024
Posted by: Brittbrazt
[This review was collected as part of a promotion.] I always wanted a Samsung phone, because I know the phone quantity is top notch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy a15
on August 12, 2024
Posted by: Litzen1988
[This review was collected as part of a promotion.] First off I would like to say the phone isn't bad overall if your just scrolling through Facebook or Instagram. The battery life could be better, it definitely needs more ram to help things run just a little smoother. The camera quality I think isn't that great.. I typically like to use my phone for gaming and tik tok and that..
Value
3
Response from Samsung USBy Social Commerce, August 14, 2024
Aloha Litzen1988,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time available, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help you maximize the life of your Galaxy battery. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. If you would like further assistance after reviewing the resources that have been shared or if you have any questions for us, do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time available, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help you maximize the life of your Galaxy battery. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. If you would like further assistance after reviewing the resources that have been shared or if you have any questions for us, do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
3
Decent, but that's really all I can say
on August 12, 2024
Posted by: Antichris81
[This review was collected as part of a promotion.] Galaxy AI use, Gemini is very slow on this device, so much so that I switched back to Google assistant. Phone runs really slow after about 50% memory use. But I went from a flip z4 to this so I guess it's not terrible. Honestly, I'd prefer the S series before getting another one of these.
Value
3
Response from Samsung USBy Social Commerce, August 14, 2024
Hi there Antichris81,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Don't forget that you can add a microSD card, up to 1TB, to your device to expand out your memory! If you have any questions for us or if you would like further assistance, let us know by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Don't forget that you can add a microSD card, up to 1TB, to your device to expand out your memory! If you have any questions for us or if you would like further assistance, let us know by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome upgrade
on August 12, 2024
Posted by: Rushfan213
[This review was collected as part of a promotion.] Love the storage and 5g speed. I can now play games without affecting storage space. The upgrade of ram is a blessing for all my usage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product is affordable and has great features
on August 12, 2024
Posted by: Porter1226
[This review was collected as part of a promotion.] The A15 5G is a great phone. It's affordable and has everything I need for my amateur photography and gaming needs. I haven't tried Galaxy AI yet but plan on doing it soon. Thanks samasung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This has to be the best first phone for anyone
on August 12, 2024
Posted by: Samsung20
[This review was collected as part of a promotion.] I love how fast the phone is, it really gets the job done for how cheap it is although the cameras aren't the best but its still a great phone overall
Value
5
Written by a customer while visiting Samsung US