Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love the Camara quality galaxy A15
on July 29, 2024
Posted by: Claudy2024
[This review was collected as part of a promotion.] I live it my samsung A15 AI. The quality is excellent!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great and easy to use.
on July 29, 2024
Posted by: MrHappy
[This review was collected as part of a promotion.] Very easy to use and has great features..Camera is fantastic. Google AI works great as well . Only problem have is going from wifi calling switch to cellular, dose not work very well for me ..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Problems with the product
on July 29, 2024
Posted by: juniorh
[This review was collected as part of a promotion.] The galaxy A1 sometimes have problems with the keyboatd and with the system
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Greetings Juniorh,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We appreciate your directness. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support at your earliest convenience if you would like further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We appreciate your directness. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support at your earliest convenience if you would like further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Written by a customer while visiting Samsung US
Customer Rating
2
Good price Bad Hardware
on July 29, 2024
Posted by: Ashpeach
[This review was collected as part of a promotion.] I paid a great price for the galaxy but as soon as the setup was finished it began flashing a fingerprint hardware malfunction warning and has done so ever since despite several updates and one hard reset. Other than that no problems but that's a pretty big one on its own if for no other reason than that it's a battery killer.
Value
2
Response from Samsung USBy Social Commerce, August 2, 2024
Good day Ashpeach,
Thank you for finding the time out of your day to share your thoughts with us about your Samsung Galaxy A15. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, there's a few resources that you should take a look at when you have some free time available to help resolve what you may be experiencing with your device. "Samsung phone is not recognizing fingerprints," "Unable to unlock Galaxy phone or tablet's screen," and "Use the fingerprint sensor on your Galaxy phone or tablet" are wonderful resources that pertain specifically to what you have described to be experiencing with your fingerprint scanner. Also take a look at, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help learn how to optimize your battery life. Feel free to reach out to Samsung Support if you would like any further assistance after reviewing all of the resources that have been provided today or if you would like any further assistance. We're always here to assist you in any way that we can! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/troubleshooting/TSG01001570/
https://www.samsung.com/us/support/answer/ANS10001613/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the time out of your day to share your thoughts with us about your Samsung Galaxy A15. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, there's a few resources that you should take a look at when you have some free time available to help resolve what you may be experiencing with your device. "Samsung phone is not recognizing fingerprints," "Unable to unlock Galaxy phone or tablet's screen," and "Use the fingerprint sensor on your Galaxy phone or tablet" are wonderful resources that pertain specifically to what you have described to be experiencing with your fingerprint scanner. Also take a look at, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help learn how to optimize your battery life. Feel free to reach out to Samsung Support if you would like any further assistance after reviewing all of the resources that have been provided today or if you would like any further assistance. We're always here to assist you in any way that we can! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/troubleshooting/TSG01001570/
https://www.samsung.com/us/support/answer/ANS10001613/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Very multifunctional phone
on July 29, 2024
Posted by: Redeye
[This review was collected as part of a promotion.] I use my Samsung phone to pay, game, watch videos, and taking clear photos to upload
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
"Awesome". Anything at your fingertips.
on July 29, 2024
Posted by: Wormdog
[This review was collected as part of a promotion.] Best Galaxy made in my opinion. Great device design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has so many amazing features!
on July 29, 2024
Posted by: Eagles3290
[This review was collected as part of a promotion.] Best phone i have had in a really long time. Each update that i have had just makes the phone run so much better. The Galaxy AI is really cool too! Very user friendly and very convenient i absolutely love my Galaxy a15 5g.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not much memory
on July 29, 2024
Posted by: Angelwhowas
[This review was collected as part of a promotion.] It's a good phone does what I need it for .the only problem is , don't have much memory .
I use my A15 5g for everything to taking pics of my grandson and kids, work and to use transportation and more . This phonevhas took a beating, been dropped alot one small Crack but i love this phone.
I use my A15 5g for everything to taking pics of my grandson and kids, work and to use transportation and more . This phonevhas took a beating, been dropped alot one small Crack but i love this phone.
Value
3
Response from Samsung USBy Social Commerce, July 31, 2024
Greetings Angelwhowas,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If it feels like your device may be running low on storage, don't forget that you have expandable storage capabilities up to 1TB when you add a microSD card to your device! We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unexpected situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, or to even when someone decides that your Galaxy phone looks better than their device so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! If you would like any further assistance, do not hesitate to contact Samsung Support. We're always happy to help in any way that we can! Thank you for choosing Samsung.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If it feels like your device may be running low on storage, don't forget that you have expandable storage capabilities up to 1TB when you add a microSD card to your device! We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unexpected situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, or to even when someone decides that your Galaxy phone looks better than their device so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! If you would like any further assistance, do not hesitate to contact Samsung Support. We're always happy to help in any way that we can! Thank you for choosing Samsung.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Written by a customer while visiting Samsung US