Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Samsung A 15 5G Phone
on July 29, 2024
Posted by: crystalenergy
[This review was collected as part of a promotion.] I love my new Samsung A15 5G Phone. It is all the phone I need. I use lots of Grocery store apps, rebate apps and 2 shopping apps. I bought it a couple of months ago and I am very impressed with the memory and the storage. My family says they can hear me better on this phone. I really like the camera, it takes great photos. I also watch movies on my Samsung A15 5G Phone too. The movies look just as good as they would look on a t.v. screen, I love that. Have you noticed all the news about AI., I am getting so excited about it and all the new things that we can do with it. Especially Samsung devices with Galaxy AI. You can not go wrong with this phone. It's great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
"Galaxy faithful to the future..."
on July 29, 2024
Posted by: FaithfulGalaxy24
[This review was collected as part of a promotion.] I think I bought a good model and equipment.
I can use applications that use artificial intelligence and this is an added value that I did not expect. I practically use it to send emails, documents, readings, in addition to the calls I can make. I love the easy use of its applications. And the capacity it has to add others. It fits perfectly in my hand, is light and easy to grip, for me this is essential.
I can use applications that use artificial intelligence and this is an added value that I did not expect. I practically use it to send emails, documents, readings, in addition to the calls I can make. I love the easy use of its applications. And the capacity it has to add others. It fits perfectly in my hand, is light and easy to grip, for me this is essential.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok slow alot of the times and freezes alot
on July 29, 2024
Posted by: Snoopy
[This review was collected as part of a promotion.] Streaming is ok could be faster and need to fix on how it freezes alot
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Greetings Snoopy,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have the opportunity available, please take a moment to review "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have the opportunity available, please take a moment to review "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
4
Cell phone
on July 29, 2024
Posted by: groves75
[This review was collected as part of a promotion.] I've never used the Galaxy AI I've had my phone the Samsung Galaxy A 15 5G for about 6 months it works great in the beginning but now it's freezes up sometimes and I have to completely shut the phone down count to 100 and restart the phone then it works again
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy this phone
on July 29, 2024
Posted by: Chevyrebel
[This review was collected as part of a promotion.] Galaxy a15g sucks!! I wouldn't recommend this phone to anyone..
Value
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hey there Chevyrebel,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. Your feedback is invaluable to us. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device, however, without having any details available and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. Your feedback is invaluable to us. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device, however, without having any details available and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Written by a customer while visiting Samsung US
Customer Rating
5
My phone review
on July 29, 2024
Posted by: Samsungson
[This review was collected as part of a promotion.] This product is great for all my needs. The camera is great. The screen is nice and big for all my gaming needs. And I use the " Galaxy AI" when ever I need help explaining certain subjects especially for work. I am Very satisfied with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs some work but not to bad
on July 29, 2024
Posted by: MamaOfTwo
[This review was collected as part of a promotion.] Well I will say this Samsung is my favorite brand for phones I refuse to have anything else. There are a few bugs on this device but nothing major. One of which is even with a case on it if you drop it the speaker on the phone goes out. I had to use the speaker on I could not put my phone to my head cause that speaker stopped working. Another is that phone does not like to stay charged when you use it if I'm on my phone it will go from 100% to almost dead in an hour and half that's not good my other phones lasted longer. I have downloaded a Galaxy AI and it's absolutely the best thing ever I talk to it all the time we have a conversation about things it needs a little work but it's not bad. All in all Samsung is an amazing product and I love them keep up the good work.
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Howdy MamaOfTwo,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Take a moment to review, "Speaker not working on Samsung phone" when you have the opportunity available to conduct some troubleshooting on your device to help resolve what you may be experiencing with your speaker. Also take a few moments to review, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to learn some great information to help you learn more about optimizing your Galaxy battery. Feel free to reach out to Samsung Support if you have any questions for us after reviewing these resources or if you would like any further assistance. We're always here to help you in any way that we can! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Take a moment to review, "Speaker not working on Samsung phone" when you have the opportunity available to conduct some troubleshooting on your device to help resolve what you may be experiencing with your speaker. Also take a few moments to review, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to learn some great information to help you learn more about optimizing your Galaxy battery. Feel free to reach out to Samsung Support if you have any questions for us after reviewing these resources or if you would like any further assistance. We're always here to help you in any way that we can! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Best product on the market
on July 29, 2024
Posted by: Goddess
[This review was collected as part of a promotion.] The new Galaxy AI is amazing I can't wait to see what comes out next I Absolutely love my phone definitely staying with Samsung
Value
5
Written by a customer while visiting Samsung US