Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Wonderful Ai phone
on July 29, 2024
Posted by: Meraki
[This review was collected as part of a promotion.] I love my phone it takes beautiful pictures and videos galaxy ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not the greatest model
on July 29, 2024
Posted by: Missingmyzflip143
[This review was collected as part of a promotion.] The A15 5G looks nice and is pretty durable but the operating system and features could definitely be improved upon my phone is extremely slow at all times I have connection issues constantly when I answer the phone I can hear the person on the other end saying hello yet the phone is still ringing it doesn't Auto download updates like it's supposed to cuz I have auto update checked I'll go into the Play store and see 40 updates required but all of them have auto update checked there's just so many issues with this phone I'm not a satisfied customer I miss my z flip
Value
2
Response from Samsung USBy Social Commerce, July 31, 2024
Salutations Missingmyzflip143,
Thanks for taking the opportunity to review your Samsung Galaxy A15. We appreciate your transparency as we strive in providing the best products on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a fabulous resource that you can look at when you have some available time to learn how you can automatically optimize your phone for faster, better performance. Now, if your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. In some rare cases in Android 10 or 11, a manual update may fail to complete. Here are additional steps you can take to resolve the issue: 1. Open your phone’s Settings. 2. Tap Apps, and then tap Google Play Store. 3. Tap Storage, and then tap Clear data. 4. Read the information, and then tap OK. Note: Doing this will clear some of your Play Store settings like parental controls, auto-update preferences, etc. Please recheck these settings after following these steps. Feel free to check out, "Update apps on your Samsung phone or tablet" if you would like more information about completing this process. If you would like further assistance or if you have questions for us after reviewing the resources that have been provided, do not hesitate to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00080581/
Thanks for taking the opportunity to review your Samsung Galaxy A15. We appreciate your transparency as we strive in providing the best products on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a fabulous resource that you can look at when you have some available time to learn how you can automatically optimize your phone for faster, better performance. Now, if your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. In some rare cases in Android 10 or 11, a manual update may fail to complete. Here are additional steps you can take to resolve the issue: 1. Open your phone’s Settings. 2. Tap Apps, and then tap Google Play Store. 3. Tap Storage, and then tap Clear data. 4. Read the information, and then tap OK. Note: Doing this will clear some of your Play Store settings like parental controls, auto-update preferences, etc. Please recheck these settings after following these steps. Feel free to check out, "Update apps on your Samsung phone or tablet" if you would like more information about completing this process. If you would like further assistance or if you have questions for us after reviewing the resources that have been provided, do not hesitate to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00080581/
Written by a customer while visiting Samsung US
Customer Rating
5
This is device is awesome
on July 29, 2024
Posted by: KoalaLaye
[This review was collected as part of a promotion.] This product is exceptionally wonderful. It's crystal clear cameras. It's very fast. In short, everything is awesome. I love this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Acts up with updates. Clunky storage
on July 29, 2024
Posted by: Nickelodeon1
[This review was collected as part of a promotion.] Clunky and doesn't run as smoothly as others I've owned. Still like Samsung overall.
Value
3
Response from Samsung USBy Social Commerce, July 31, 2024
Greetings Nickelodeon1,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is an invaluable resource that you can review when you have some time to learn how you can automatically optimize your phone for faster, better performance. Software updates are like oil changes and tune-ups for your phone or tablets - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Without having more details available regarding what you may be experiencing with updating your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any further assistance with troubleshooting. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is an invaluable resource that you can review when you have some time to learn how you can automatically optimize your phone for faster, better performance. Software updates are like oil changes and tune-ups for your phone or tablets - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Without having more details available regarding what you may be experiencing with updating your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any further assistance with troubleshooting. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
1
All my phones have been Samsung Galaxy
on July 29, 2024
Posted by: Flower
[This review was collected as part of a promotion.] This is the new phone I was offered. A15 5G Galaxy. I've had it for 3 months activated and I really watch it doing thing by itself. I'm very disappointed in this phone. My husband tells me we'll get a better one! That's great, but I Don't like setting up a new phone. Sometime soon.
Value
1
Response from Samsung USBy Social Commerce, July 31, 2024
Aloha Flower,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to provide assistance to you for whatever you may be experiencing with your Galaxy A15, however, with limited details currently available and without being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support if you would like assistance with troubleshooting your device at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to provide assistance to you for whatever you may be experiencing with your Galaxy A15, however, with limited details currently available and without being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support if you would like assistance with troubleshooting your device at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Written by a customer while visiting Samsung US
Customer Rating
5
One of the great ones
on July 29, 2024
Posted by: Phoenix81
[This review was collected as part of a promotion.] ⁴one life! Trust me I had quite a few of a reportua of cellphones. 😁 However, this phone is pretty much EVERYTHING i ever wanted!!! I know it might sound crazy but, I am completely being honest...the GALAXY AI takes great pictures. The quality of them is insane. The AI helps so much, making the pnone super easy to use. It has great new features and the last thing I HAVE to tell you is...The SOUND!!!! I love the speakers and the way music sounds...specially when I connect it to my bigger speaker...In conclusion this phone is going to be one revolution the market...Get it now when is 🔥
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 29, 2024
Posted by: Mindy2
[This review was collected as part of a promotion.] Phone is great highly recommend this phone to anyone its easy to use. Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the features 😍
on July 29, 2024
Posted by: Sweetpink13
[This review was collected as part of a promotion.] I love how easy it is to clip stuff to my clipboard. I also enjoy how easy it is to use.
Value
5
Written by a customer while visiting Samsung US