Customer reviews from philips.com
Philips Norelco - Multigroom 5000 All-in-One Trimmer - Black
Average customer rating
4.3
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
79
4 Stars
25
3 Stars
10
2 Stars
1
1 Star
11
87%of customers recommend this product.
(
95 out of
109)
Customer Reviews for Philips Norelco - Multigroom 5000 All-in-One Trimmer - Black
Customer Rating
4
One of the best I've owned
on October 30, 2022
Posted by: TrimmedUpNice
Gender:Male
[This review was collected as part of a promotion.] The Norelco Series 5000 is one of the best trimmers I have ever owned. I really like the different cutting heads and each size head has its own set of guides for different lengths. The heads are really easy to change. The rechargeable battery lasts a long time too. I have yet needed to recharge it. It also feels good in your hand. The only thing I didn't really like was the carrying pouch with the drawstring. It would be nice to have a carrying case that stored all of the parts in their own space rather than just tossed in a bag to jumble about, but that's just a minor personal preference. All in all this is a great trimmer.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
All in one trimmer
on November 7, 2022
Posted by: americos
Gender:Male
[This review was collected as part of a promotion.] This Philips trimmer has a powerful battery that can be used for 3 hours on a single 1-hr charge. Easy to use and to store. Easy to grip. Multiple easy to use attachments for selecting length of cut. Easy cleaning. Convenient travel pouch. Highly satisfied.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Good value with some significant issues
on August 5, 2024
Posted by: Anonymous
Gender:Male
The razor itself works just as advertised. I received it today, charged it, and very quickly (and painlessly) trimmed off a three-week beard so that I could shave. Here are the problems:
1. The power cord is incredibly poorly designed. It has a proprietary connector on the end that connects to the razor and USB-A on the other end (seriously?!?). The fact that this is not just a standard USB-C on both ends is just bananas.
2. The instructions are incredibly poorly written. The thing has 18 pieces with a variety of different uses and different ways to attach, detach, and clean them. I understand that writing instructions for such a thing can be complicated, but you would think that one would be able to find a "how-to" video tutorial (most of my electronics have links to such things directly on the instructions, often via a QR code).
2. The instructions are incredibly poorly written. The thing has 18 pieces with a variety of different uses and different ways to attach, detach, and clean them. I understand that writing instructions for such a thing can be complicated, but you would think that one would be able to find a "how-to" video tutorial (most of my electronics have links to such things directly on the instructions, often via a QR code).
It's definitely a good trimmer, especially for the price. The use of a proprietary cable instead of a standard USB-C and poorly written instructions keep it from being a 5-star product.
Written by a customer while visiting philips.com
Customer Rating
1
no charger and cant order online or even find info
on July 20, 2025
Posted by: Zman222
Would give a product review if I had received a charger with the unit. Get home and find there is no charger included. Really. And the link to purchase one on the site sets off a alert with my malware protection that the site is blocked because of malware. So now I have a shaver with no way to charge it. Yes it says no adapter included so my fault. Almost like buying a car but you need to buy tires to run the car first. Very upset.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, July 21, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not operable out of the box
on July 14, 2023
Posted by: Llll222222
Have to buy the second part of the charger, cord is too short but is advertised as being able to use while charging. Waste of my time.
No, I would not recommend this to a friend.
Response from philips.comBy Parvez Ansari, Philips Consumer Care, July 17, 2023
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear that you feel this way. We would like to inform you that, as per the product details page on our official Philips website, it is already mentioned that the product comes with a USB-A charging cable and that there is no wall adapter included with the product. The reason we do not provide wall adapters is that, at Philips, we are committed to sustainability. In addition to prioritizing recycled materials in our packaging, we are removing the power adapter from several products to reduce electronic waste. We hope you understand.
If you have any further questions, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear that you feel this way. We would like to inform you that, as per the product details page on our official Philips website, it is already mentioned that the product comes with a USB-A charging cable and that there is no wall adapter included with the product. The reason we do not provide wall adapters is that, at Philips, we are committed to sustainability. In addition to prioritizing recycled materials in our packaging, we are removing the power adapter from several products to reduce electronic waste. We hope you understand.
If you have any further questions, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Awesome trimmer
on December 5, 2022
Posted by: mikev2210
Gender:Male
[This review was collected as part of a promotion.] This trimmer is great! Lots of attachments for any situation. Great trim every time! Plus the rechargeable battery lasts a long time. I can get many many uses out of a single charge. Perfect for travel!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
This is a great trimmer for long or short hair
on January 3, 2023
Posted by: Timb
Gender:Male
[This review was collected as part of a promotion.] This is a great trimmer for people with short or long hair. Love all the attachments to make it easier to get rid of unwanted hair in noise and ear. The charge is good for a long time. I have not charged it but once in a month.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Mr Me and you
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It doesn’t have guards that are short enough to fade hair properly .
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, June 7, 2023
Hi there,
Thank you for sharing your feedback with us. Our Philips trimmer includes two fading hair guards that range in size from 5/32 in. to 3/8 in. (4 mm to 9 mm) which is designed to create the perfect fade cut. To trim the hair around the ear, attach one fading hair protector to the extra wide hair trimmer. Depending on your preferred trimming direction, place the trimmer at the back or front of your ear; just make sure the side of the guard with the short teeth is closest to your ear. While keeping it steady, move the trimmer slowly around the ear. To ensure that all the hair that needs to be trimmed has been faded, perform the motion around one ear multiple times. Then attach the other fading hair guard to trim the hair around the other ear.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. Our Philips trimmer includes two fading hair guards that range in size from 5/32 in. to 3/8 in. (4 mm to 9 mm) which is designed to create the perfect fade cut. To trim the hair around the ear, attach one fading hair protector to the extra wide hair trimmer. Depending on your preferred trimming direction, place the trimmer at the back or front of your ear; just make sure the side of the guard with the short teeth is closest to your ear. While keeping it steady, move the trimmer slowly around the ear. To ensure that all the hair that needs to be trimmed has been faded, perform the motion around one ear multiple times. Then attach the other fading hair guard to trim the hair around the other ear.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com