Customer reviews from philips.com
Philips Norelco - Multigroom 5000 All-in-One Trimmer - Black
Average customer rating
4.3
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
79
4 Stars
25
3 Stars
10
2 Stars
1
1 Star
11
87%of customers recommend this product.
(
95 out of
109)
Customer Reviews for Philips Norelco - Multigroom 5000 All-in-One Trimmer - Black
Posted by: Ivan#1
Gender:Male
Verified Purchase:Yes
Very well made trimmer! Very good choice of material and blades which get the job done perfectly.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Essacal
Gender:Male
Verified Purchase:Yes
Impressive and relable at any times, very outstanding.
Written by a customer while visiting philips.com
Customer Rating
1
Inoperable out of the box/no wall adapter. AWFUL
on March 20, 2026
Posted by: RegretBuyingPhilips
Gender:Male
Shame on Philips. This is my 5th time purchasing one of these kits in the past 5 years. They don't last, despite proper upkeep/maintenance. NONE of the versions have had a USB connection until now, and it does NOT come with the REQUIRED adapter to charge the device. They claim it is to "save waste" but it is just a profit pressing measure, because they even try to redirect you to separately purchase a wall adapter from them anyway. This is useless out of the box. Using the wrong USB power source can damage your device and void your warranty. This is unacceptable. AWFUL corporate greed. Include all required parts to operate the device.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, March 24, 2026
Hi there, thank you for taking the time to share your detailed feedback with us. We’re really sorry to hear about your experience, needing an adapter and not being able to charge your device out of the box is incredibly frustrating, and it’s definitely not the experience we want for you. We also understand your concerns about longevity, especially after purchasing several kits over the years.
For clarity: this model includes a USB charging cable, but the wall adapter is not included. While this helps reduce electronic waste, we understand that it can be inconvenient, and we appreciate you calling out how it affected your experience.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also get in touch through our support page so we can assist you directly:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
For clarity: this model includes a USB charging cable, but the wall adapter is not included. While this helps reduce electronic waste, we understand that it can be inconvenient, and we appreciate you calling out how it affected your experience.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also get in touch through our support page so we can assist you directly:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
A Workhorse of a Trimmer!
on October 31, 2022
Posted by: Anonymous
Gender:Male
[This review was collected as part of a promotion.] The Multigroom Series 5000 is a workhorse of a Trimmer. It comes with all the attachments I could ever need. It's lightweight, easy to charge, and has tremendous battery life. The blade is the perfect size for shaping and lining up my beard. The included length attachments allow me to trim my beard to any length I need. Without any attachments installed, I get a nice clean trim on my neck, without any irritation. I love the ear and nose trimmer attachment. It does a fantastic job cutting those pesky hairs. All the attachments for the Series 5000 install and remove super easy. They snap on and off with minimal effort, which is a great feature. The Series 5000 comes with a bag to easily store all your attachments, along with the trimmer and charger if needed for travel. You really can't go wrong with this trimmer, it will do everything you need it to and more. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Sorry this product is bad
on June 7, 2023
Posted by: Rajeev k maan
Gender:Male
I got one a year ago, battery died. Four months ago the button will not work, I have both unused- can’t be used or returned with me, bad bad bad
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, June 8, 2023
Hi Rajeev,
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Good Wet/Dry Grooming Clippers
on November 11, 2022
Posted by: petdocdave
Gender:Male
[This review was collected as part of a promotion.] As a bearded man who shaves his head I use clippers like these on a daily basis. Overall they're very good clippers. They have a wide selection of heads and combs, and have an extra wide head that's excellent for shaving my head. Also, the clipper head with no comb on it shaves very close which I love. Since they're wet and dry they're super easy to clean - no little brushes needed.
Unfortunately these clippers are designed with an angle on each end, so they won't stand up on a shelf or medicine cabinet and take up more room laid flat.
My biggest beef with these clippers is they don't have a standard charging plug. They give you a USB cord with no charger. I fully support less waste and fewer chargers, but this isn't a phone or other consumer electronic device, this is a grooming tool that lives in the bathroom. I don't want to have to take my chargers into the bathroom, and I certainly don't want to charge my clippers on my desk or the kitchen counter.
Unfortunately these clippers are designed with an angle on each end, so they won't stand up on a shelf or medicine cabinet and take up more room laid flat.
My biggest beef with these clippers is they don't have a standard charging plug. They give you a USB cord with no charger. I fully support less waste and fewer chargers, but this isn't a phone or other consumer electronic device, this is a grooming tool that lives in the bathroom. I don't want to have to take my chargers into the bathroom, and I certainly don't want to charge my clippers on my desk or the kitchen counter.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Average Multi Trimmer
on November 2, 2022
Posted by: gary13
Gender:Male
[This review was collected as part of a promotion.] I've owned several beard trimmers over the last 30 years and this one is just average. It has more attachments and guards than I need. It's a pain to have to switch the plastic guards out for each length as I try to touch up my haircut and beard. You have to dump 18 pieces out of the storage bag to find the blade guard you're looking for. The mm length printed on the blade guards is very hard to read unless the light is just right and you know where to look. A contrasting color for the lettering would have been nice. I had an old trimmer with a dial that adjusted the length of the single guard and I really prefer that but those are hard to find now. I do like the non slip rubber grip and the ability to rinse the blades under water. It charges quickly and the indicator light helps to know when to charge and when it's fully charged.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Fantastic trimmer!
on November 8, 2022
Posted by: Smitty
Gender:Male
[This review was collected as part of a promotion.] I really like this trimmer. I have had a number I’ve the years. This one has everything I need along with all of the attachments. It is very sharp and precise. The weight is great and it is easy to use
I would recommend this to a friend!
Written by a customer while visiting philips.com