Customer reviews from otterbox.com
OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Average customer rating
3
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
63
4 Stars
15
3 Stars
17
2 Stars
17
1 Star
61
39%of customers recommend this product.
(
44 out of
112)
Customer Reviews for OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Customer Rating
1
Cute, but not worth it
on November 29, 2023
Posted by: Olivia
The first one of these I had was the cow print which was super cute but after a couple months it looked so dirty and I was constantly taking the case off to clean the back of my phone. So next I bought the plain black one because it seemed to have a more secure fit but that was my biggest mistake. My phone fell off the couch (literally like 2 feet) and shattered the back glass. I've bought otterboxes for years and have never ever had this kind of problem. Thankfully I have apple care+ but I am super disappointed in the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 30, 2023
Hello, Olivia! We apologize for the issue that you experienced with discoloration with your first case. We’re also very sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Clear stardust
on January 2, 2024
Posted by: Gabby
I have the clear stardust to replace another case. Unfortunately, the sides yellowed and look super dirty after just two or three months (cleaning won’t get it off). I haven’t dropped my phone yet, but the case itself feels sturdy and like my phone would be protected. Just bummed that I spent so much and it yellowed so quickly.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, January 2, 2024
Hello! We are so sorry to hear that you have experienced a discoloration issue with your Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Cute but doesn’t last
on January 4, 2024
Posted by: cxmmv
Got the strawberry one, because it was absolutely adorable! I’m clumsy, so I drop my phone a lot. I assumed that in protecting my phone, the case would also hold up but that wasn’t the case. Had the case for about 4 months and it’s at the point where it’s broken and shattered.
Response from otterbox.comBy Customer Service, January 9, 2024
Hi. We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Alondra
Verified Purchase:Yes
Love my case! Although the sides yellow pretty fast.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 5, 2024
Hello, Alondra! We are so sorry to hear you are experiencing a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Customer Rating
3
Cute but….
on October 3, 2022
Posted by: hw19
I was so excited to get my OtterBox! I have used OtterBox on all of my past phones. This is the first time I have used this style, and I love the pattern but I wish it stayed on my phone better. Any time that I put it into my pocket or hold it wrong it comes off the phone. I am constantly having to push my phone back into the case. I love OtterBox, but likely won’t pick this line again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 4, 2022
Thanks for always making Otter your go-to, we really do appreciate the continued support throughout the years and those different devices. We were sorry to hear that your most recent Symmetry Series+ case isn't feeling quite as snug as either of us expected, and we'd be more than happy to help with a brand-new warranty replacement that is sure to provide a great fit for that trusted protection going forward.
Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Did not protect my phone - do not recommend
on January 6, 2024
Posted by: Randi
I have always used Otterbox and have protected my pricey iPhones with them in the past. After the whole back of my phone shattered without any major incident, I came here and saw reviews with photos that look exactly like the back of my phone. What’s the purpose of paying extra for a “reliable” case when I’ll now be covering repairs. Wish my case could have protected my phone better. Won’t be purchasing Otter again.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 9, 2024
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Can’t Survive 3 ft Drop!
on December 21, 2022
Posted by: Matt
I have used an otterbox and tempered glass screen protector with my iPhone 14 Pro from day 1. I have taken good care of it and not done anything significant that should cause damage to it. Then one fateful day, I dropped my phone while removing it from my pocket, and the entire back cracked. The crack started on the side of the camera bump, so I suspect a design flaw created a pressure point that caused the phone to crack when dropped a certain way. Otherwise, it’s a good case, but there is no point in having one if it cannot survive a 3 ft fall. It definitely does not meet the 3x Mil Std rating that Otterbox claims, but Otterbox does not stand by their product and will not replace the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 27, 2022
We're very sorry to hear of the damage your iPhone 14 Pro sustained during that spill when pulling it from your pocket. We understand how frustrating something like this is, which is why we genuinely put forth every effort to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes.
That being said, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk. You are correct that our warranty cannot be extended to your Apple device, though we would like to help get you set up with a new case for a fresh start once repairs have been made. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
That being said, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk. You are correct that our warranty cannot be extended to your Apple device, though we would like to help get you set up with a new case for a fresh start once repairs have been made. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Zero protection
on January 10, 2023
Posted by: Rach
Have had my phone for 2 weeks. It fell out of my pocket from 2 feet off the floor (I was sitting in a chair) and the entire back of phone is shattered. This case offers zero protection. Other OtterBox cases I have had offer far more protection. The symmetry series is awful!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2023
We are so sorry to hear of the damage your iPhone sustained to its backside during that seemingly mild spill while covered by the Symmetry Series+ case. We genuinely do everything we can to ensure our cases will be up to the challenge of helping to limit the potential for such aggravating outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk.
Unfortunately, our warranty won't be able to help with any device repairs or replacement, though we would like to get you set up with a new OtterBox for use once that has all been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Unfortunately, our warranty won't be able to help with any device repairs or replacement, though we would like to get you set up with a new OtterBox for use once that has all been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com