Customer reviews from otterbox.com
OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Average customer rating
3
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
63
4 Stars
15
3 Stars
17
2 Stars
17
1 Star
61
39%of customers recommend this product.
(
44 out of
112)
Customer Reviews for OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Customer Rating
1
Great Color, But Does Not Protect Your Phone
on January 28, 2023
Posted by: Red Roxie
I was excited to receive my bright, and cheerful colored phone case. I mean, how often do you see a bright yellow case?
Fast forward after the receipt of this case 3 weeks ago. Drop the phone, and boom! Case is solid, but phone is not. The phone shattered, and back to my cell phone company the phone goes!
Good thing for insurance, but bad for my Otterbox. This is my 3rd Otterbox within the last 10 years. Its been a great brand, and it has been trusted for MANY years, but this particular style....THUMBS DOWN!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 30, 2023
Hi there! We're so sorry to hear about your phone. While our cases are tough, there are variables we can't always predict. We appreciate you providing us with your candid feedback on this Symmetry Series+ case though, both the good and the bad. We can't extend our warranty to the device, as we aren't the manufacturer, but we'd be happy to set you up with a brand new case. Please give our CS team a buzz at 1-855-688-7269 if you have any questions or if you'd like to take us up on that new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
DO NOT BUY
on November 9, 2022
Posted by: Julia
My phone lasted 1 week in this case. Dropped from 2 feet above the ground and my phone completely shattered. Thanks Otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2022
A really frustrating situation to be sure, and we are very sorry to learn of the damage your iPhone 14 Pro sustained to its backside during what was a seemingly mild spill. Although distance can certainly play a role in whether or not something like this occurs, there are many other factors that have an influence as well, such as the angle and force of impact, and the type of surface the device/case combo makes contact with.
We do everything we can to make cases that will help limit the potential for such discouraging outcomes, but unfortunately, we aren't able to eliminate all exposure to risk. Our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you a new OtterBox for a fresh start on that end of things. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Service Team
We do everything we can to make cases that will help limit the potential for such discouraging outcomes, but unfortunately, we aren't able to eliminate all exposure to risk. Our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you a new OtterBox for a fresh start on that end of things. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Completely shattered the back of my phone
on November 17, 2022
Posted by: Rachel
Trust the other reviews and do NOT get this case!!! I had this case (and my phone) for less than a month and it slipped off the couch on to the laminate floors, MAYBE 2 feet, and completely shattered my phone. I had a Symmetry case on my iPhone 11 for years and never had an issue. There is definitely a serious defect in the camera lip on this case. Incredibly disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 18, 2022
Your disappointment is, of course, understandable, and we are truly sorry to hear of the damage your iPhone sustained to its backside while under the watch of the Symmetry Series+ case.
Every effort is genuinely made—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident, even one from a seemingly mild distance, is still subject to some unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Every effort is genuinely made—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident, even one from a seemingly mild distance, is still subject to some unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Perfect case to damage your phone
on December 10, 2023
Posted by: Dissatisfiedcustomer18
Began to fall apart less than a year after purchase. The sides of the case became loose and the adhesive holding the sides of the case to the back began separating, causing the phone to fall out of the case and become damaged. The adhesive holding the MagSafe pieces also separated and fell out.
Response from otterbox.comBy Customer Service, December 13, 2023
Hello! We apologize that your Symmetry Series case is showing some wear with use over time. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Stains easily
on September 25, 2022
Posted by: Blaire
I’ve had this case in the color “Don’t Even Chai” for 2 days and it’s already staining around the edges from putting it in my pocket. Other than that, I love the case. It’s lightweight, it feels like it will protect my phone well and it’s easy to get on and off. I’m just really dissappointed that it stains so easily.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2022
You're not wrong to expect the Symmetry Series+ case to be able to defend itself from such aesthetic attacks for a lot longer than two days, and we're sorry that your new OtterBox has fallen on such cosmetically-challenged times.
Fortunately, we've got a great warranty that spruce things up for the long haul with a brand-new replacement that is sure to stand the aesthetic test of time. Feel free to set things in motion through the link below, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
Fortunately, we've got a great warranty that spruce things up for the long haul with a brand-new replacement that is sure to stand the aesthetic test of time. Feel free to set things in motion through the link below, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not worth it
on October 23, 2022
Posted by: Jamie
I've used OtterBox cases for years, so I ordered this one when I upgraded my phone, and I'm SO disappointed. The edges are rough- it scrapes my fingers where I hold the phone and irritates my ear when I'm on a call to the point where it will be red and inflamed for a good while after I'm done. And, after two weeks of use the sides are discolored and look filthy. It has protected my phone after being dropped, but that's the only positive thing I have to say about it. Looking for something else to better suit my needs.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 26, 2022
Thanks for always putting your trust in Otter to help keep your devices safe from harm throughout the years, we really do appreciate it. And we're sorry that you're having such a rough go of it (pun intended) with your most recent Symmetry Series+ case.
Not quite sure what all would be going on with your particular unit, as the outer finish should actually be pretty smooth to help aid in easy retrieval from pockets and such. But between this odd dynamic and the unsightly discoloration, it's safe to say you haven't been enjoying the experience as was intended, so let's take it from the top with a brand-new warranty replacement for a fresh start.
Just give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Not quite sure what all would be going on with your particular unit, as the outer finish should actually be pretty smooth to help aid in easy retrieval from pockets and such. But between this odd dynamic and the unsightly discoloration, it's safe to say you haven't been enjoying the experience as was intended, so let's take it from the top with a brand-new warranty replacement for a fresh start.
Just give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Shattered Back Glass on iPhone 14 Pro
on February 14, 2023
Posted by: sh08
I’ve always loved OtterBox products, but super disappointed with this case. It’s extremely difficult to get on and off the phone, which makes me wonder if the size is inaccurate and contributed to my cracked iPhone. I chose the symmetry case because it’s cute and although it doesn’t seem big and bulky, I believed it would protect my new iPhone. The case is slick and very thin, and unfortunately easily slips out of hands, pockets, or off of smooth surfaces. My phone slid off of my bed and onto the ground, and the back of my new iPhone completely shattered, including the camera. I’ve had this phone and case for less than a month, so I’m obviously very disappointed. I understand a case is no guarantee of protection, but I believe it should have done a bit more to protect the phone. I would encourage anyone viewing this case to consider something with more protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
While we are happy to hear that you've been a lover of all things Otter for so long, we're sorry to hear that this case missed the target for you. If you ever think your case sizing is incorrect, just let us know and we would be happy to troubleshoot with you.
In regards to your damaged device, we are very sorry to hear about this. This sounds like a very unusual situation. We would be happy to offer you a replacement through our product warranty, but we are unable to extend our warranty to your device, as we are not the manufacturers.
If you have any questions, or you would like a new case, give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Service.
In regards to your damaged device, we are very sorry to hear about this. This sounds like a very unusual situation. We would be happy to offer you a replacement through our product warranty, but we are unable to extend our warranty to your device, as we are not the manufacturers.
If you have any questions, or you would like a new case, give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Service.
Written by a customer while visiting otterbox.com
Customer Rating
1
Flawed case left my phone shattered
on July 18, 2023
Posted by: kjenei
I’ve always used otterbox products but the design of this case is flawed. The entire back of my phone is absolutely shattered from it being dropped with this case on it. You can tell by looking at it, that the blunt ridge around the camera actually caused MORE force on the back of the phone, as you can see that’s where the pressure was focused. I won’t be buying anymore otterbox products after this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 19, 2023
We get it, it's a very frustrating situation and we're sorry things have gone sideways. We put forth every possible effort--from design and materials to manufacturing and post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes. That said, any incident is still subject to a variety of unique dynamics, which prevent us from being able to eliminate all risk.
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com