Customer reviews from otterbox.com
OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Average customer rating
3
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
63
4 Stars
15
3 Stars
17
2 Stars
17
1 Star
61
39%of customers recommend this product.
(
44 out of
112)
Customer Reviews for OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Posted by: Matt
Verified Purchase:Yes
Very slippery and finish is coming off after only using the case for a week
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, November 25, 2024
Hello, Matt! We are so sorry to hear the Realtree graphic is coming off of the phone case after such a short amount of time. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Customer Rating
5
Saved my phone when dropped on sidewalk
on September 25, 2022
Posted by: Tina
Unbelievable, I dropped my new iPhone 14 Pro the day after I got it! This case protected my phone when it fell on the sidewalk, no scratches, nicks or any damage.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Not what i expected
on November 2, 2022
Posted by: Fran
I live in europe, so before buying my iphone i bought my otterbox case which is the brand i had always use and used to love. But this time with the simetry case i am not as happy as before, is always coming out and I don’t feel that my iphone is protected. Very disappointed, will have to look for a new case brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 4, 2022
Hi there! We're very sorry to hear you're having some fit issues with your Symmetry Series+ case. That case should be sitting nice and snug around your device, no wiggle-room. Could you have received an incorrect case for your device, by chance? Feel free to use the link below to get in touch with our customer service team in your region and they'd be happy to dive a bit deeper into this for you.
www.otterbox.ie/en-ie/customer-support
Cheers,
OtterBox Customer Service Team
www.otterbox.ie/en-ie/customer-support
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Product is good, but NOT THIS COLOR
on November 3, 2022
Posted by: zamuel
i have bought the case from a electronic store in Hong Kong just 2 weeks. the case protection is good but NOT IN LIGHT COLORS. I am sure that i haven't put the case with any fade color stuff but the TPU edge of case have some black color on it and looks is a chemistry problem.
i hope Otterbox can contact me further and can help me do any after selling service to me. thank you!
i hope Otterbox can contact me further and can help me do any after selling service to me. thank you!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 8, 2022
A cosmetic chemistry experiment gone awry isn't quite what we were going for with the Symmetry Series+ case, and we're sorry that your particular unit has had such a rough go of it.
If you're still in Hong Kong, please feel welcome to touch base with our support in that region through the following link:
https://www.otterbox.asia/en-hk/customer-support
Best,
OtterBox Customer Support
If you're still in Hong Kong, please feel welcome to touch base with our support in that region through the following link:
https://www.otterbox.asia/en-hk/customer-support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Stretches Out Quick
on November 3, 2022
Posted by: JerJer
I bought myself and husband this case when we ordered out iPhone 14 Pros. We've had these cases not even 2 months and the plastic is already getting stretched out and pushing away from the volume buttons. I have used other Otter Box products without issue, but I do not feel like our cases are well protected. The magsafe is strong, which is great, but the rest of the case is a let down.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 4, 2022
Great to know the Symmetry Series+ case has got it dialed in with those MagSafe accessories, but what's up with that strange stretching?! Obviously not what either of us was expecting for time spent with the case, and we're sorry things have become a bit wonky in just two short months.
Fortunately, we've got a great warranty that will help get both you and your husband brand-new warranty replacements that are sure to provide a snug fit for that trusted protection going forward. Just ping our friendly Otters at 1-855-688-7269, and we'll be glad to get those in the works!
Best,
OtterBox Customer Service Team
Fortunately, we've got a great warranty that will help get both you and your husband brand-new warranty replacements that are sure to provide a snug fit for that trusted protection going forward. Just ping our friendly Otters at 1-855-688-7269, and we'll be glad to get those in the works!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Cute but discolors quickly
on November 26, 2022
Posted by: Samantha D
I loved my case when I first got it. It was super cute and slim. The corners tend to have an issue staying on which is annoying sometimes if you keep it in your pocket like I do. The worst part about the case is how the rubber edging has discolored to a yellowish brown. It looks disgusting and for the price of this case I expected better. I’ve had discoloring a few years ago with a clear case so I have stuck with colored cases since then. None have given me this big of an issue. It’s such a shame because it’s such a pretty case, just not anymore.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 29, 2022
It's great to know that the initial looks of the Sage Advice Symmetry Series+ case captured your interest, but we're very sorry to see (literally) that things have since taken an unexpected aesthetic turn for the worse.
If you're game to give it another go, we'd love a chance to help clear things up with a brand-new warranty replacement that is sure to be better able to fend off such cosmetic complications. Just ping our friendly, color-conscious Otters through the link below or at 1-855-688-7269, and we'll be glad to set things in motion!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
If you're game to give it another go, we'd love a chance to help clear things up with a brand-new warranty replacement that is sure to be better able to fend off such cosmetic complications. Just ping our friendly, color-conscious Otters through the link below or at 1-855-688-7269, and we'll be glad to set things in motion!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible cover
on December 11, 2022
Posted by: Michele
I was sitting on my couch and dropped the iPhone 14 pro while in this cover. I’ve attached a picture so you can see what happened to it. This was not a high drop. Do NOT get this cover
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 16, 2022
We are genuinely sorry to learn of the damage your iPhone 14 Pro sustained from that seemingly mild spill from the sofa. It's tough to say what dynamics of the drop/impact would have led to such a thing while it was covered by the Symmetry Series+ case, but unfortunately, it is a reality that any given incident is subject to some unique variables that prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new OtterBox for a fresh start. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new OtterBox for a fresh start. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Cracked back glass with one less than 3 ft drop
on January 18, 2023
Posted by: Alayna26
The back glass of my iPhone 14 pro was shattered after a less than 3 foot drop. I had the case and the phone for about 3 months. I had the symmetry case on my iPhone 11 for years and nothing ever happened in it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2023
Hi there! We're so sorry to learn about your unfortunate experience with the Symmetry Series+ case, especially knowing you were a fan of this case in the past. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though, just give us a ring at 1-855-688-7269 to take us up on that or if you have any additional questions.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com