Customer reviews from otterbox.com
OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Average customer rating
3
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
63
4 Stars
15
3 Stars
17
2 Stars
17
1 Star
61
39%of customers recommend this product.
(
44 out of
112)
Customer Reviews for OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Customer Rating
1
POOR DESIGN - AVOID THIS CASE!!!
on August 14, 2023
Posted by: sadcustomer
If I could give zero on this I would. I never will spend money on Otter again. There is something defective with the design on this case for the back of phone. I got a new phone a few months ago and decided to give otter a go and pay the higher prices. Dropped once and phone shattered on back. It started from the camera lens that apparently the case is not protective enough from when it lands on ground. The cover allos the lens to be flush with case which doesn't absorb any of the "shock" when hits a hard surface. The crack starts at lens,then runs down the back. Kind of like a chip on windshield that starts in one spot and then runs down further. DON'T PURCHASE THE SYMMETRY + FOR YOU IPHONE 14 PRO! POOR DESIGN!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 14, 2023
Hello! We're sorry to hear about your damaged device. While our products are very protective, some situations cannot be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like that new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not buy unless you want a broken phone
on August 30, 2023
Posted by: Alicia
Clearly I should’ve read the reviews before buying this case. I’m now joining the others with a cracked back. Never once have I ever had a phone crack while in a case!!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 31, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not purchase, does not protect
on December 6, 2023
Posted by: jenn14
This case is absolutely not worth the price and does not protect the phone. The back of a brand new iPhone 14 Pro is shattered from a 3-ish foot drop. OtterBox puts their name on it (hence purchasing it at Verizon when we got the new phone), but there is actually no warranty because they “are not the manufacturer.” Why would we want a new case (at a cost) when this one was terrible to begin with? Absolute nonsense.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 8, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
2
Very Disappointed
on January 2, 2024
Posted by: Crocker27
I’ve been purchasing otterbox cases for every new phone I purchase. I purchased the clear stardust case last December and I’m very disappointed that today when I dropped my phone the back shattered with the case on it.
Response from otterbox.comBy Customer Service, January 3, 2024
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Like the case but….
on November 10, 2022
Posted by: Eweezy32
Love the color, the fit, seems sturdy, but the MagSafe is weak…
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 17, 2022
Thanks for the heads-up on the mysterious magnet issues you've experienced with the Symmetry Series+ case. This wasn't anything that caused concerns during our internal testing, so we'd be curious to know when the trouble is occurring and with which MagSafe accessories.
Unfortunately, it's a two-way street, and not all third-party products are made to the same standards. Certainly, this case should work with Apple's products, but we aren't necessarily able to guarantee performance with all of the other options available these days.
Feel free to give our friendly Otters a call if we can be of further assistance, and we'll be glad to see what potential solutions we can offer up to help make sure everything is dialed in going forward.
Best,
OtterBox Customer Support
Unfortunately, it's a two-way street, and not all third-party products are made to the same standards. Certainly, this case should work with Apple's products, but we aren't necessarily able to guarantee performance with all of the other options available these days.
Feel free to give our friendly Otters a call if we can be of further assistance, and we'll be glad to see what potential solutions we can offer up to help make sure everything is dialed in going forward.
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Disappointed
on November 14, 2022
Posted by: Coders24
Turned yellow in a little over a month and the top right corner doesn’t seem to stay on the phone well.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2022
Rapid discoloration and a wonky fit at the top right corner definitely weren't what we had in mind for the Symmetry Series+ case, and we're sorry that yours is struggling so.
We don't anticipate a brand-new warranty replacement giving you any such trouble going forward, and we'll be glad to help get one in the works. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Best,
OtterBox Customer Service Team
We don't anticipate a brand-new warranty replacement giving you any such trouble going forward, and we'll be glad to help get one in the works. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst protection
on December 4, 2022
Posted by: Char86
My phone fell from less than 2ft and the back of my phone is completely shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 7, 2022
We are so sorry to literally see the damage your iPhone sustained to its backside while covered by the Symmetry Series+ case. We genuinely do everything we can to ensure that our cases will provide the very best protection available to help limit the potential for such frustrating outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with any device repairs or replacement, though we would like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Our warranty won't be able to help with any device repairs or replacement, though we would like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: iPhone Case Snob
Verified Purchase:Yes
Nice case, great feel. I like that the edge is slightly higher than the front so the glass screen is protected and that the rim goes all the way around the camera as opposed to tapering off at the bottom the way a lot of other cases are made.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com