Customer reviews from otterbox.com
OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Average customer rating
3 out of 5
3
(173 Reviews)
Open Ratings Snapshot
Rating breakdown 173 reviews
5 Stars
63
4 Stars
15
3 Stars
17
2 Stars
17
1 Star
61
39%of customers recommend this product. 
(
44 out of 112
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Customer Rating
2 out of 5
2
Plain black case but durable .
on January 25, 2023
Posted by: Laura G
Verified Purchase:Yes
Durable but not at all stylish . Wish it was more appealing .
Response from otterbox.comBy OtterBox, Customer Service Support, January 26, 2023
Hey there! We're happy to hear you found the protection offered by the Symmetry Series+ case was up to your standards. If this black case doesn't necessarily fit your style, we do have this exact case available in a variety of different colors and designs. Feel free to use the link below to browse your other options and please don't hesitate to give our friendly Otters a call at 1-855-688-7269 with any questions.

https://www.otterbox.com/en-us/trendy-iphone-14-pro-case-for-magsafe/symmetry-plus-iphc22.html

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Like it.
on January 28, 2023
Posted by: Alex
Verified Purchase:Yes
Cute and works as it should. Simple, classic case.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Case doesn’t want to stay on my phone
on February 24, 2023
Posted by: Meg83
I love the look of the case and have used the Symmetry case for my last phone and loved it but this time the case doesn’t want to stay on.
Response from otterbox.comBy OtterBox, Customer Service Support, February 28, 2023
Hey there! We're happy to hear you've generally been a fan of the Symmetry Series+ case for your iPhone 14 Pro so far. We specifically designed this case to be compatible with the unique style and features of your device, so any fit issues are definitely surprising. Is there a chance you received the incorrect case for your phone? We'd like to try and help get to the bottom of this for you. Please give our friendly Otters a buzz at 1-855-688-7269 and they'll be able to dive a bit deeper into this with you.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on March 12, 2023
Posted by: D Goggil
Verified Purchase:Yes
Great simple case. Is not abnormally large should protect edges and back as most Otters do
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Stylish and protective
on March 20, 2023
Posted by: Indygirl
Verified Purchase:Yes
I’ve always used the fre with previous phone models and while this isn’t as sturdy and waterproof it is more practical as it isn’t as bulky. Allows phone to fit in pocket and run belt etc.
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
First case from otterbox that disappointed me.
on March 25, 2023
Posted by: Trafalgarlaw
I have been buying only otterbox cases for my phone now, I have an otterbox defender and an otterbox defender xt for my 14 pro. I wanted to try a smaller form factor and maybe a more vibrant color so I went with the lime color, BIG MISTAKE! literally within the first two weeks I got it it got super duty on the sides and shows some discoloration nothing like the other two otterbox cases I have. The form factor is great, sleek and slim but it looks super dirty withing just two weeks, this is just not good, sadly my timeframe of returning this case is gone, if you get it, do it in the black or darker colors do not get any of the bright ones, wish I would've done that myself.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 28, 2023
Oh no! We're sorry to hear about your discolored Symmetry Series+ case. This sounds like a very unusual situation, and we would be happy to see what we can do for you. Give our friendly Otters a ring at 1-855-688-7269 and they will be sure to get you taken care of!
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Symmetry Clear Case
on March 28, 2023
Posted by: Ali T
Verified Purchase:Yes
I really didn’t like this case, I’ve had the symmetry clear case for past iPhones and loved them but this one is different. It’s also extremely hard to get this case on the phone. If you’re looking for a clear case I recommend you look elsewhere.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 29, 2023
We're sorry to hear that you are disappointed with your recent purchase of our Symmetry Series+ case. We greatly appreciate your feedback on this case, and we will be sure to pass it along to the correct teams for you. In the meantime, if there is anything else that we can do to make this situation right for you, give us a ring at 1-855-688-7269 and our friendly Otters will be happy to see what they can do for you.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Cute but…
on March 28, 2023
Posted by: Jackattack
I bought this case a few months ago, and let me just say. This is my favorite case I’ve bought for any one of my phones. The color is beautiful, and it felt very secure. I’ve dropped my phone so many times and nothing has broken except yesterday when my phone fell off my table and the entire back of my phone shattered. I only think otter boxes are great if you get the heavy duty tactical cases, and let’s be real those aren’t cute. Again, dropped my phone many times before with this case but and never had an issue until yesterday. And I check my phone every time I drop it. Still gonna keep using it but like dang lol.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 31, 2023
While we are thrilled to hear you are loving the design and color of this case, we're sorry to hear about your damaged device. Our Symmetry Series+ cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
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