We are genuinely sorry to hear about your very discouraging experience with your iPhone 14 Pro having sustained such damage during that seemingly mild spill while covered by the Symmetry Series+ case.

Although distance can certainly be a factor when it comes to whether or not a device is compromised, the amount of force and angle upon impact are just a few of the other things that can play a role as well. We do genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our products will offer the very best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated.

Although our warranty cannot be extended to your Apple device, we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a quick call at 1-855-688-7269, and we will be glad to set things in motion.

Warmly,
OtterBox Customer Service Team

While it's great that the initial looks of the Symmetry Series+ case caught your attention, we're very sorry that things took an unexpected aesthetic turn for the worse. Definitely give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help with a complete return/refund (if you're within 30 days of purchase) or a brand-new warranty replacement for a fresh start!

Best,
OtterBox Customer Service Team