Customer reviews from otterbox.com
OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Average customer rating
3
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
63
4 Stars
15
3 Stars
17
2 Stars
17
1 Star
61
39%of customers recommend this product.
(
44 out of
112)
Customer Reviews for OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Clear
Customer Rating
1
First day, first drop
on January 2, 2023
Posted by: HDisme
Dropped my phone the first day with the case on. Immediately broke my screen protector. Not too impressed with the “raised” bezels to help protect my screen. Had to order a new screen protector already.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2023
We're sorry to hear your screen protector succumbed to the pressures of protection on day one with the Symmetry Series+ case in the mix. Was that piece also made by us? Any given impact is subject to some unique variables, so it's tough to say what all might have gone on in your experience. A direct hit to the front of your device perhaps?
For future reference, if it was an Otter screen protector that was damaged, we do have a great warranty that can help get things back on track with a brand-new replacement. Just give us a call at 1-855-688-7269 if we can ever be of assistance, and we'll get right on the case!
Best,
OtterBox Customer Support
For future reference, if it was an Otter screen protector that was damaged, we do have a great warranty that can help get things back on track with a brand-new replacement. Just give us a call at 1-855-688-7269 if we can ever be of assistance, and we'll get right on the case!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Marge
Verified Purchase:Yes
Will protect your phone and last a while! All my Iphones get this case and they last. Not too bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Super cute but
on April 3, 2023
Posted by: Courtney987
I love the way this case looks but seeing as it doesn’t have a ton of protection for the camera on the back I bought a protective camera tempered glass cover.
The case fits so snugly around the camera that it no longer fits properly with the tempered glass. The corner pops off extraordinarily easy. I’m really bummed.
My husband said he could try sanding it down but it will need a pretty decent amount removed.
So if you like protecting the camera, which is huge on the iphone 14’s, then it may be best not to get this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 6, 2023
Hey there Courtney! While we are thrilled to hear that you are loving the design aspects of our Symmetry Series+ case, we are sorry to hear about your camera protection problems. Each of our cases is made to protect every aspect of your device, including your camera! We do appreciate your feedback on this thought, and we will be sure to pass it along to the correct teams.
In regards to the camera protector that was purchased, we do not test our cases with third-party items, so we are unable to guarantee that our cases will work with any products that do not come directly from us. We apologize for the inconvenience.
If there are any other questions or concerns you may have regarding our products, give our friendly Otters a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service
In regards to the camera protector that was purchased, we do not test our cases with third-party items, so we are unable to guarantee that our cases will work with any products that do not come directly from us. We apologize for the inconvenience.
If there are any other questions or concerns you may have regarding our products, give our friendly Otters a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
on April 7, 2023
Posted by: Elad
It is the worst case you can ever buy!!! Dont buy it! My iphone fell from the sofa, about 40 cm height and it’s back snapped. I was shocked. Also it get’s a yellow color very fast!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 11, 2023
We're very sorry to hear about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Stains easily!
on May 7, 2023
Posted by: Siearc115
Loved the design of this case but after a few weeks of use the sides began to stain! Even after cleaning the sides no longer match the rest of the case. Had i known about the staining i dont think i would have purchased
Response from otterbox.comBy OtterBox, Customer Service Support, May 8, 2023
Hey there! We're sorry to hear about this unusual experience you've been having with our Symmetry Series+ case for your iPhone 14 Pro. Thankfully, we have an awesome product warranty and we would be happy to get that color back to normal with a replacement! Just give our friendly Otters a ring at 1-855-688-7269 and we will get you all squared away.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Perfect Fit and stylish clear to allow the phone color of the phone. Great protection for the investment
Written by a customer while visiting otterbox.com
Customer Rating
5
Perfect
on October 8, 2022
Posted by: Carlino
I am in love with my symmetry Chai case !
It goes above the screen and above the camera ! Wow
It goes above the screen and above the camera ! Wow
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cory
Verified Purchase:Yes
Great durable case…screen protector and camera protector fit with this case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com