Customer reviews from Kitchen Aid
KitchenAid - Digital Countertop Oven with Air Fry and Pizza, KCO128 - Black Matte
Average customer rating
4.8
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
60
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
1
97%of customers recommend this product.
(
56 out of
58)
Customer Reviews for KitchenAid - Digital Countertop Oven with Air Fry and Pizza, KCO128 - Black Matte
Customer Rating
5
Love it!!
on April 14, 2024
Posted by: Larry1960
[This review was collected as part of a promotion.] I've been wanting this type of product for a while. When I found this item I was excited and ready to buy. It has met all my expectations.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Easy to use
on October 10, 2023
Posted by: Josepcan
from NJ
Gender:Male
[This review was collected as part of a promotion.] I am so happy with this counterop combo oven. The dials are so easy to use, and setting temperature. Heats up quickly. I love using for my roasted potatos. The pan cleans up very easy. I love that you use a.pizza stone for this type of countertop oven. It is great for the kids to use after school to heat something up. The fit is perfect, I have it in the corner of my counter. I can't wait to use it for other recipes.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Wish it was better
on December 30, 2025
Posted by: Steve
from Fort Myers, FL
The proofing function goes way over temp, I set it at 75 and checked an hour later, it was over 95 and still rising. It does toast and roast fairly good, not as big as I would have liked, but it works.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KitchenAid Small Appliance, January 5, 2026
Dear Steve,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#374744467 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#374744467 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Very inadequate for what it claims to be
on January 26, 2026
Posted by: Susie18
I have used this oven for awhile and find it very inadequate. The air fryer and convection oven feature seem to not work at all. I have never heard the convection fan turn on. It does not brown or "air fry" anything. To toast it takes almost 5 minutes. The broil feature also is very poor quality.
Response from Kitchen AidBy KitchenAid Small Appliance, January 27, 2026
Dear Susie18,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#377308170 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#377308170 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid