Customer reviews from Kitchen Aid
KitchenAid - Digital Countertop Oven with Air Fry and Pizza, KCO128 - Black Matte
Average customer rating
4.8
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
62
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
1
97%of customers recommend this product.
(
58 out of
60)
Customer Reviews for KitchenAid - Digital Countertop Oven with Air Fry and Pizza, KCO128 - Black Matte
Customer Rating
5
Amazing Oven
on June 22, 2026
Posted by: Qguy
I bought this to replace a large, 10 year old toaster oven. This oven is smaller in size but holds almost as much as the older one, and takes up a lot less counter space. The features it has are amazing. The convection and air fryer are both great tools that allow you to get exactly the doneness and crispy finish for anything you cook. So far this oven has been a great buy for the money and we are getting a lot of use out of it and not firing up our range oven nearly as much.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Excellent! All metal. Easy to clean.
on February 19, 2026
Posted by: Excellent!
Amazing! Few appliances do “all-in-one” well and this does. No plastic parts! Easy to clean. Top notch!
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Very inadequate for what it claims to be
on January 26, 2026
Posted by: Susie18
I have used this oven for awhile and find it very inadequate. The air fryer and convection oven feature seem to not work at all. I have never heard the convection fan turn on. It does not brown or "air fry" anything. To toast it takes almost 5 minutes. The broil feature also is very poor quality.
Response from Kitchen AidBy KitchenAid Small Appliance, January 27, 2026
Dear Susie18,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#377308170 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#377308170 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
It is the perfect counter top appliance
on January 10, 2026
Posted by: Dennis CW
from Cumming,GA
[This review was collected as part of a promotion.] It is easy to use. The preprogrammed features are great. Easy to clean. We give it. My only suggestion is to tell the customers to cover the drip pan with foil makes spills easier to cleanup.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Worth the price
on January 6, 2026
Posted by: Keith
The this is awesome best toaster oven I ever owned
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Wish it was better
on December 30, 2025
Posted by: Steve
from Fort Myers, FL
The proofing function goes way over temp, I set it at 75 and checked an hour later, it was over 95 and still rising. It does toast and roast fairly good, not as big as I would have liked, but it works.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KitchenAid Small Appliance, January 5, 2026
Dear Steve,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#374744467 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#374744467 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
This oven is great!
on April 23, 2025
Posted by: Dan92356
from Lucerne Valley, CA
We use this oven way more than I thought we would when I bought it. It cooks frozen pizzas great, the air fryer is great, and it makes consistently good toast. Overall, I am very happy with this purchase and actually bought a second unit to put in the break room of my company. Very well designed and functional product. Couldn't be happier! Keep up the good work making quality products.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Disappointed
on April 14, 2025
Posted by: Foodie300
[This review was collected as part of a promotion.] This oven is LITTLE. The only 9x13 pan you can use is the one provided. There should be a second regular rack with appropriate spacing to allow for more food capacity. This is the second Kitchenaid I've purchased. I bought this one thinking it would hold more than my other one. I also had an Oster that was much larger. The one thing I can say on a positive note would be this functions nicely.
Response from Kitchen AidBy KA Review Team, April 15, 2025
Dear Foodie300,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 289958432 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Countertop Oven. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 289958432 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid