Customer reviews from otterbox.com
OtterBox - iPhone 13 Pro Max/iPhone 12 Pro Max Symmetry Case - Lightweight Bump-Resistant - Gingko Gray: Botanical Pattern,
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
32
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
4
81%of customers recommend this product.
(
29 out of
36)
Customer Reviews for OtterBox - iPhone 13 Pro Max/iPhone 12 Pro Max Symmetry Case - Lightweight Bump-Resistant - Gingko Gray: Botanical Pattern,
Posted by: The VOH
Verified Purchase:Yes
All is good nice looking case the manger does not have as much grab as I would like and have seen in other cases but is a good case and nice looking!!!
Written by a customer while visiting otterbox.com
Customer Rating
5
Awesome case!
on November 3, 2021
Posted by: Colton
After ordering my new iPhone 13 Pro Max in gold I was looking for a case and this one instantly caught my eye. I love how it looks like parts of the gold on my phone are shining through and I’m super happy with the look. The build quality is amazing as well, best buttons on any case I’ve ever had and doesn’t add too much bulk to the phone either. My service has been great and I’ve been consistently been getting full bars and 5G in both rural and city environments. Wireless Qi and MagSafe charging have worked great on here as well. Definitely won’t be going back to other brands any time soon!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Adam
Verified Purchase:Yes
This case is perfect. I love how it protects my phone but doesn’t make it large and bulky. I’ve left a phone with this same case on my roof and had it go bouncing down the highway and be perfectly fine, needed a new case but the phone still looked good as new.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dee_CA
Verified Purchase:Yes
Nice design and very sturdy but it is very difficult to put on my brand new iPhone 13 pro max. It’s super tight. The product listing does say it is for the iPhone 12 Pro Max too, but I think the new iPhone 13 pro max is slightly thicker (according to online reviews) - that might be the issue here for me… or I got a dud. Anyway I can’t comment much else because I never got to use this beautiful case. I’m recommending this product, but only for iPhone 12 Pro Max users for now.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 20, 2021
We appreciate the candid feedback and are sorry to hear that the Symmetry Series Case has given you pause in terms of using it with your iPhone 13 Pro Max. Our newest version for Apple's latest and greatest should, in fact, be compatible with the previous model of the device as well, and we were surprised that you found it unnerving to install your iPhone.
Let's take things from the top with a brand-new warranty replacement, which we're confident will provide a great fit for that trusted Otter protection going forward. Just give us a call at 1-855-688-7269 and we'll be glad to help set things in motion.
Best,
OtterBox Customer Service Team
Let's take things from the top with a brand-new warranty replacement, which we're confident will provide a great fit for that trusted Otter protection going forward. Just give us a call at 1-855-688-7269 and we'll be glad to help set things in motion.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bman8
Verified Purchase:Yes
New iPhone so what case best to protect it - Otterbox of course!! Always a great fit and worry free protection. Would never consider any other case but Otterbox Symmetry!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kevin
Verified Purchase:Yes
This is my second case in 6 years. Holds up great in rough conditions
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Repurposed iPhone 12 Pro Max Case - Buyer Beware
on October 5, 2021
Posted by: AvgReviewer
I should have heeded the warning of other folks on here and avoid buying this case. Otterbox just repurposed the iPhone 12 Pro Max case and changed the label to sell it as an iPhone 13 Pro Max case to make money. The newer iPhone is thicker. Because of this, this case barely fits the iPhone and shows the exposed stainless steel outline of the iPhone. Avoid this until they create a proper case. An absolute shame from a great company.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 6, 2021
The Symmetry Series Case for iPhone 13 Pro Max definitely isn't a repurposed case, as you suggested. The back camera area of the iPhone 12 Pro Max is smaller than that of Apple's latest and greatest, so a case that was originally made for that older device wouldn't work.
But we are sorry to hear you've had a discouraging start with your new case. We do actually intend for a secure fit, but even the manufacturing realm isn't always perfect so perhaps there is just something wonky with your particular unit. We'd be glad to help with a brand-new warranty replacement to make sure your device is covered with the best fit possible. Just give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
But we are sorry to hear you've had a discouraging start with your new case. We do actually intend for a secure fit, but even the manufacturing realm isn't always perfect so perhaps there is just something wonky with your particular unit. We'd be glad to help with a brand-new warranty replacement to make sure your device is covered with the best fit possible. Just give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com