Customer reviews from otterbox.com
OtterBox - iPhone 13 Pro Max/iPhone 12 Pro Max Symmetry Case - Lightweight Bump-Resistant - Gingko Gray: Botanical Pattern,
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
32
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
4
81%of customers recommend this product.
(
29 out of
36)
Customer Reviews for OtterBox - iPhone 13 Pro Max/iPhone 12 Pro Max Symmetry Case - Lightweight Bump-Resistant - Gingko Gray: Botanical Pattern,
Posted by: Anonymous
Verified Purchase:Yes
Unfortunately, this type of case is too slick. It slips off of surfaces and out of hands. If it had a more rubbery feel it would be much better.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t recommend this case style
on July 3, 2023
Posted by: Lynn
Not even a week after I got this case I dropped my phone from about 3 feet high and the back of it shattered. I had dropped my phone many times in another case and it didn’t impact my phone at all until I got this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 5, 2023
Hey there Lynn. We're sorry to hear that your iPhone 13 Pro Max was damaged while in one of our Symmetry Series cases. While we create our products to be durable and protective, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. Though we are unable to provide a warranty to your device, as we are not the manufacturer, we would be happy to get a replacement case sent your way. Just give us a call at 1-855-688-7269 and one of our friendly Otters will help you out.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Issue with rubber part detaching from hard plastic
on May 26, 2023
Posted by: Chris
I love this case, BUT, I just had to place my second warranty order on the two that I own. The rubber surrounding the case detaches from the hard plastic after a few months. This has happened to the 4 that I have owned. Hopefully it won’t happen with the new ones that I’m expecting.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 30, 2023
Hey there, Chris! We're very sorry to learn about the trouble you've had with the Symmetry Series case for your iPhone 13/12 Pro Max, but that is definitely surprising to hear. We're glad that you've already taken advantage of our fantastic product warranty and hopefully you have your replacement case on the way. We appreciate you taking the time to share this feedback with us, but please don't hesitate to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: TheBeast
Verified Purchase:Yes
The case is nice and sleek feels good in hand but you need a pop socket or it could just slip out. I took away one star because it doesn’t fit flush around the volume and power buttons leaving some of the phone metal exposed, almost like it needs to shrink a little.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Crystal
Verified Purchase:Yes
Super thin, stylish and dependable phone case. I would definitely buy it again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Eh case
on December 13, 2022
Posted by: Matt22
I got my 13 max about a year ago and havnt really had any big drops till today it was about 3 1/2 feet and landed on concrete and shattered the back of my phone. I hope people understand to get the defender series ove this one. It has verry little bedding
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 19, 2022
We are truly sorry to hear of this discouraging outcome of your iPhone's altercation with the concrete. Although we genuinely put forth every effort to ensure our cases will provide the best protection available to help limit the potential for such things, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with device repairs or replacement, though we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
Our warranty won't be able to help with device repairs or replacement, though we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Pachi
Verified Purchase:Yes
I love my Otterbox Symmetry case. Always get it with every new phone. It's the best, not bulky and really nice to the touch. I try them all and this is my favourite by far!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kelly
Verified Purchase:Yes
I really like my iPhone 13 Pro Max Symmetry Series Case. I trust that my phone is well protected. I like the slim line of this case, it’s not bulky. I have never had any issues with any OTTERBOX case I have ordered. The newest one I got was the Pink one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com