Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
forced Enrollment
on July 9, 2024
Posted by: Vinsk
Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.
Response from Samsung USBy Rainly, Samsung Care, July 9, 2024
Hi Vinsk,
We appreciate you sharing your experience purchasing a water filter. We are here to help you.
You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below.
https://samsungparts.com/products/haf-qin-exp
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information.
^Rainly
We appreciate you sharing your experience purchasing a water filter. We are here to help you.
You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below.
https://samsungparts.com/products/haf-qin-exp
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Dont!
on July 25, 2024
Posted by: John
from Phoenix
It bought a test kit and no it doesn't filter for shid
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Hi John,
We know how important the water filter is in our refrigerators. Let us help you.
The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information.
^Rainly
We know how important the water filter is in our refrigerators. Let us help you.
The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Hate everything about Samsung
on September 2, 2024
Posted by: Samsungsucks
The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"
Response from Samsung USBy SEA Care, September 3, 2024
Hi there,
We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us.
Have a great day.
-John
We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
good filter bad design
on September 11, 2024
Posted by: Tarog6
Taste of water and location of the filter are good. changing the filter is another matter, it's terrible. Leaks water Everywhere. very hard to turn and not clear instructions.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy SEA Care, September 11, 2024
We want you to have a hassle-free experience with your fridge, Tarog6. Let's get this taken care of.
Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Water leaks in a Samsung refrigerator (Please choose where the leak is coming from):
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us.
Have a great day.
-John
Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Water leaks in a Samsung refrigerator (Please choose where the leak is coming from):
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Like the filter
on November 4, 2024
Posted by: Raccoon
Been working great i like the taste of the water. We drink from fridge everyday.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on November 9, 2024
Posted by: Moe alyemen
I buy this all the time this is the best filter you can ever buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
NO PROBLEM
on December 10, 2024
Posted by: FOXIE
Excellent filtersand easy to replace. I would highly recommend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lasting Effective Performance
on January 12, 2026
Posted by: ValY
from Accokeek, Maryland
[This review was collected as part of a promotion.] It is a very reliable and effective refrigerator water filter.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Written by a customer while visiting Samsung US