Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
2
Water still off
on April 13, 2026
Posted by: Suz73
from Slc , UT
Doesn’t taste like filter is even working since replacing it. Also the cost is way more than other sellers!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Jeffrey, Samsung, April 17, 2026
Hi Suz73,
We know how important it is to have a reliable water filter at home, especially after installing a new one.
Running several gallons of water lets fresh water move fully through the system and helps the filter perform as designed. Making sure the filter is fully inserted and locked in place also supports smooth flow and consistent results.
The fourth subtopic in the link below covers water filter optimization:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Genuine Samsung filters may differ in pricing across sellers due to promotions, bundles, or certifications, and they’re thoughtfully designed to deliver a precise fit, smooth water flow, and reliable filtration performance throughout their full service life.
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152379940 ready when you contact us so we can assist you quickly.
We appreciate hearing from you, and Samsung truly values your business.
Jeffrey
Samsung Care
We know how important it is to have a reliable water filter at home, especially after installing a new one.
Running several gallons of water lets fresh water move fully through the system and helps the filter perform as designed. Making sure the filter is fully inserted and locked in place also supports smooth flow and consistent results.
The fourth subtopic in the link below covers water filter optimization:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Genuine Samsung filters may differ in pricing across sellers due to promotions, bundles, or certifications, and they’re thoughtfully designed to deliver a precise fit, smooth water flow, and reliable filtration performance throughout their full service life.
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152379940 ready when you contact us so we can assist you quickly.
We appreciate hearing from you, and Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
DO NOT FORCE IT IN
on September 30, 2023
Posted by: Ahmad
from Raytown MO
D NOT FORCE IT IN. Slide the filter in with the arrows pointing to left and right. When it reaches the end and it stops moving STOP. Do not push any further. GENTLY and PERSISTENTLY turn the handle clockwise while pushing GENTLY in. It will lock it in place within 1 and half turns. The arrows will point UP.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Hold Unlock Button FIRST to reset filter light.
on October 29, 2024
Posted by: MUM18
from NC
When resetting the filter light, you must hold the unlock button FIRST for 3 seconds. The Samsung manual doesn't explain that. I found a YouTube and he explained it which made it simple. One little detail and much wasted time and aggravation could have been avoided. After you unlock, hold the reset filter button for 3 seconds. It will reset. Then hit the lock button again for 3 seconds to relock.
Features
2
Response from Samsung USBy SEA Care, October 30, 2024
Hi ,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Package
on December 5, 2025
Posted by: Customer
from Ferndale, WA
Hi Samsung! Filter quality is good but The Package is very insane to open. Please make our life is easier! Thank you
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy Samsung Care, December 8, 2025
Greetings!
Thank you for sharing your experience with the water filter. We completely understand how important ease of use is, and we appreciate your feedback. Previously, the packaging was simpler to open, but we updated it to be tamper-proof and better protect the filter during delivery, ensuring it reaches you safely and unopened. We recognize that the new design can feel more challenging to open, and we are continuously looking for ways to balance safety, protection, and convenience for a smoother experience.
Leo
Thank you for sharing your experience with the water filter. We completely understand how important ease of use is, and we appreciate your feedback. Previously, the packaging was simpler to open, but we updated it to be tamper-proof and better protect the filter during delivery, ensuring it reaches you safely and unopened. We recognize that the new design can feel more challenging to open, and we are continuously looking for ways to balance safety, protection, and convenience for a smoother experience.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent water filter
on September 16, 2025
Posted by: JALR
I live in the Midwest. I tested our city water and it is not anything I would drink. I never let my kids drink. For years I bought bottled water. After buying a Samsung fridge with water dispenser, I tested the water after putting in the filter. That is the best water filter Ever. Water tested, amazingly clean. Not afraid to drink the water from our Samsung fridge. Don’t believe me test the water yourself.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Filters
on March 14, 2026
Posted by: SkINPa
from Allentown, PA
[This review was collected as part of a promotion.] So glad to be able to buy this online! This is a terrific replacement. Easy to install. Nice clear ice cubes!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
full 6-month lifespan
on March 12, 2026
Posted by: 00st
[This review was collected as part of a promotion.] "Fits my Samsung Bespoke fridge perfectly. Pro Tip: After installing, run about 3 gallons of water through the dispenser to clear out the carbon air bubbles. Also, remember to Reset as it doesn't always reset on its own. Best taste for the full 6-month lifespan.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Best filter for your Samsung Fridge
on March 31, 2026
Posted by: Dezzy
from Texas
[This review was collected as part of a promotion.] I've bought many off brand water filters that claim to filter and fit correctly in my Bespoke refrigerator. They all have failed. They don't fit quite right or the don't really actually filter the water and they have to be replaced often. I gave up and bought the proper one even though is a bit costly it's worth it. Water stayed filtered for up to 6 months and taste great. I don't have to replace it often and it comes in a 2pk, so I'm set for the year.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US