Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Original Filter Leaking After Reinstalling
on May 11, 2023
Posted by: KDoubleu
from Memphis, TN
I didn’t read the reviews before removing my original filter to make sure I ordered the correct replacement. When I tried to reinsert like instructions for inserting a new one until my new cartridge came, it hissed and leaked all in my drawers. I am terrified to leave it without my frig flooding! I just left it out and hope I can make ice since I had to reset my ice maker!
I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder.
I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder.
I have been referring everyone to your product but can’t in good conscience anymore bc if this major defect!
Help! What are my options!? Very disappointed.
Help! What are my options!? Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 17, 2023
Hi There,
Let's check all possible solutions to replace your water filter easily.
Your water filter can be changed quickly and should only take a few minutes. Please follow these steps.
1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is.
2. Open the water filter cover and rotate the old filter counterclockwise to unlock it.
3. Then, pull it straight out to remove it from the filter housing.
4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise.
5. Make sure the lock symbol matches up with the indicator line.
Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us.
Have a great day.
-John
Let's check all possible solutions to replace your water filter easily.
Your water filter can be changed quickly and should only take a few minutes. Please follow these steps.
1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is.
2. Open the water filter cover and rotate the old filter counterclockwise to unlock it.
3. Then, pull it straight out to remove it from the filter housing.
4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise.
5. Make sure the lock symbol matches up with the indicator line.
Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Works Every Time
on August 11, 2023
Posted by: Rustyp1963
I haven’t had an issue with the water filters, I guess it’s because I read the directions and installed it the proper way. Every one we have bought has worked flawlessly.
Written by a customer while visiting Samsung US
Customer Rating
3
hate the water filter
on August 15, 2023
Posted by: tiny grandma
from sequim, washington
we purchased a complete kitchen of bespoke products. they look great BUT i would like them to come with manuals you don't have to search for online AND i wish i were strong enough to change the water filter in my refrigerator! sheesh people, even my ex-marine, strong friend, could barely get it in his own refrigerator! it says you don't need to turn the water off to change the filter but the pressure behind is too great for me.
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on August 31, 2023
Posted by: LiliA
We feel great about this purchase. Buying the 4 pack has us covered for a couple years, and it saved a lot of money. We ordered the filters on Tuesday and they arrived on Wednesday! The package comes with a method to verify that the filters are genuine, which I appreciate. Changing the filter was relatively painless. Taking the old one out was a little difficult but the new one went in no problem and i haven't noticed and leaking or other issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
What does it do?
on December 1, 2023
Posted by: luv2shop
I cannot find what this actually filters out. Most refrigerators filters will advertise what all contaminants that it filters out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 4, 2023
Hello,
We know how much you want to know what Samsung water filters filter out. Let us help.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146593802) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how much you want to know what Samsung water filters filter out. Let us help.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146593802) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Does not Fit
on January 10, 2024
Posted by: Kris S
from Stoney Creek
I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in.
**I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
**I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 11, 2024
Hi Kris S,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146725625) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146725625) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Incredibly hard to install without leaking
on January 19, 2024
Posted by: Liveabetes
I read the reviews. I knew what I was getting myself into. And still I thought: “surely, I can install this filter without it leaking!”
Oh how wrong I was.
I am astounded by how easy it is for the filter to be installed with significant leaking, and how little difference there is between “correctly” installing and “incorrectly” installing. I am fortunate that enough people have posted about the leaking problem that I at least knew to look for it. So after my first attempt yielded heavy flow into my cheese drawer (which I pompously neglected to empty a priori), I quickly stopped and removed the filter. (And thankfully Samsung designed this so there is no flow when the filter is removed). Second attempt: massive leak. I finally stopped to re-review the other reviews here and attempted a third time. Leak. So I watched some YouTube videos. Well apparently fourth time is the try because - voila! - magically, no leak! I could not tell you what I did differently from the other three times. The only tiny nuanced difference – maybe – is that I pointed the filter arrow as little as possible below 9:00 (just past 90 degrees from locked position) to allow the filter to push into the slot, then pushed in gently while turning clockwise to 12:00 locked position. i.e., don’t orient the filter arrow towards the unlock symbol at bottom left of the filter slot.
2 stars because it does seem to work if you can get it installed correctly (and it does appear to be possible).
Good luck.
No, I would not recommend this to a friend.
Performance
3
Design
1
Value
2
Response from Samsung USBy Rainly, Samsung Care, January 23, 2024
Greetings,
We appreciate you sharing your experience installing the water filter. We'd love to help.
Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We appreciate you sharing your experience installing the water filter. We'd love to help.
Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Difficult
on June 23, 2024
Posted by: Johny
Difficult in removing and installing this water filter.
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Samsung Care, June 24, 2024
Hi Johny,
We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out.
I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147264241 to help our team pull up your information.
Leo
We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out.
I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147264241 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US